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Solved: Computer not recognizing external hard drive

Discussion in 'Hardware' started by JGjo, Jun 4, 2007.

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  1. JGjo

    JGjo Thread Starter

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    for 3-4 years, i've used my dynex external hard drive with no problems til today. the power's on, it's plugged into the usb, nothing's been altered, and my computer doesn't even recognize it. it doesn't list it at all.

    all of my [shortcut] files won't load because it says it's not available and i'm afraid i've lost everything :(

    any suggestions? i've called dynex up for help, but they told me to head over to best buy (where i bought the hard drive) and see if they could help me out, but i thought i'd ask here before i went over there since you've all been helpful in the past.

    thank you :)
     
  2. bigbear

    bigbear

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    First off check that the usb port works by plugging something else in.
    If that is ok you will have to remove the drive from the caddy and install it as a slave inside your pc and see if you can access the data,
    If you can then you know its the caddy at fault
     
  3. ~Candy~

    ~Candy~ Retired Administrator

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    Do you have another computer you can test it on?
     
  4. JGjo

    JGjo Thread Starter

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    i think it's my usb port. i have one with 4 usbs on there and nothing is working!

    thanks so much for your replies.
     
  5. bigbear

    bigbear

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    Try this fix for missing usb ports by JohnWill

    Create a file with NOTEPAD containing the following lines and save it as FIX.REG
    -------------------------- Use text after this line --------------------------------
    REGEDIT4

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

    "DEVMGR_SHOW_NONPRESENT_DEVICES"="1"
    -------------------------- Use text before this line --------------------------------

    Double click on FIX.REG and say yes to the Merge Into Registry question.

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Disk Drives that you know are not present.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.

    NOTE: If you have a USB keyboard and/or mouse, you'll have to modify the instructions and leave enough parts for those to function. I don't have one yet, so I haven't had time to modify the instructions.
     
  6. JGjo

    JGjo Thread Starter

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    it's working! thank you so much for that info!
     
  7. bigbear

    bigbear

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    You are very welcome(y)
    But it is JohnWill you really have to thank:)
     
  8. JohnWill

    JohnWill Retired Moderator

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    No problem, I was just too slow to post it. :D
     
  9. JGjo

    JGjo Thread Starter

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    thank you, BOTH! :)
     
  10. JohnWill

    JohnWill Retired Moderator

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    You can mark your own threads solved using the thread tools at the upper right of the screen.© :)
     
  11. JGjo

    JGjo Thread Starter

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    cool! thanks!
     
  12. snowhite

    snowhite

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    Hi! I seem to be having the same problem with my external hd (IBM Travelstar), although the one I'm pertaining to is quite new (couple of months old, used about 3 times). You see, I have another one (Coltech) which is much older but always reliable.

    I don't think "missing USB ports" is my problem because I've tried everything above, and my computer recognizes everything else. Yes, I was able to check it on both my desktop and my laptop (both macs).

    I hope you can help me here. This is my first post :)

    Thanks!

    Pia
     
  13. ~Candy~

    ~Candy~ Retired Administrator

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    So, what you are saying is, that your USB ports recognize everything except this drive? And have you tried the drive on A DIFFERENT computer to rule out the drive being the problem?
     
  14. snowhite

    snowhite

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    Yes, as I stated in my first posting: I've tried it on BOTH my laptop and desktop (both of which I've already used successfully with that external drive in the past). I've also tried it on my daughters' laptops (one a powerbook, the other a PC)--to no avail.
     
  15. ~Candy~

    ~Candy~ Retired Administrator

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    So, just to be clear, the drive will not work on ANY computer.

    If that is correct, then the drive is the problem.
     
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