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Solved: Computer(OS XP) lost sound after installing Nero7

Discussion in 'Multimedia' started by mellowmea, Jan 23, 2013.

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  1. mellowmea

    mellowmea Thread Starter

    Joined:
    Nov 29, 2012
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.60GHz, x86 Family 15 Model 2 Stepping 9
    Processor Count: 2
    RAM: 3326 Mb
    Graphics Card: NVIDIA GeForce4 MX 440 with AGP8X, 64 Mb
    Hard Drives: C: Total - 238464 MB, Free - 222278 MB;
    Motherboard: Dell Computer Corp., 0CG566
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

    Have removed Nero7. used System restore, updated some drivers using Dell thingy.
    Still not a peep anywhere in the machine:( and today was my 78th birthday!!!!!
    Mea
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    I'm guessing your computer is a Dell OptiPlex GX270 desktop.

    It appears to have an Analog Devices ADI 198x Integrated Audio device.

    What's the 7-character "service tag" number on the sticker?

    ---------------------------------------------------------
     
  3. mellowmea

    mellowmea Thread Starter

    Joined:
    Nov 29, 2012
    Messages:
    9
    96479iS
     
  4. mellowmea

    mellowmea Thread Starter

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    Nov 29, 2012
    Messages:
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    Correct Service tag
    96W791S
     
  5. Oddba11

    Oddba11

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    First Name:
    Jim
    Download and install the audio drivers from Dell. The link was provided above.
     
  6. mellowmea

    mellowmea Thread Starter

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    can't find the link..................
     
  7. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Here is the support and downloads site that's specific only to your Dell OptiPlex GX270 desktop.

    I suggest you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    When you click the Drivers & Downloads link, the drivers page will appear.

    Make sure All related drivers for your Product and Microsoft Windows XP are selected.

    Click the down arrow in Audio.

    Click Analog Devices - Driver.

    Click Download File.

    Click Single file download - Continue.

    Download and save the R58182.exe file.

    After it's downloaded and saved, close all open windows.

    Double-click it to start the install process.

    -----------------------------------------------------------------
     
  8. mellowmea

    mellowmea Thread Starter

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    Nov 29, 2012
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    had already reinstalled stacks of drivers, including that one, But i did it again...to no avail :eek:

    Had an epeiphany, rang program but uninstalled with it, THEN reinstalled and it worked.!!1
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    79,501
    First Name:
    Frank
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