Solved: Computer powers down and restarts

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rds526

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Apr 8, 2015
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Just today I got a new motherboard from asrock after my first one had a problem with the pci-e connectors. I reattached everything, but now it will randomly power down abruptly, then reboot shortly after. I've timed it and it seems to take about a half hour of use to cause this to happen. I tried reconnecting almost every cable and all of the psu connectors but it is still restarting. I don't know what to do and id prefer to not have to send the motherboard back again.
 

Tanis

Shane
Joined
May 29, 2006
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4,096
Hi and welcome to TSG.

Does it instantly shut off or actually shut down?

Its possible that your CPU for example is overheating a bit, possibly due to poorly / incorrectly applied thermal compound and heatsink. When you put the CPU etc back in, did you completely clean off any old thermal compount from the CPU and heatsink (best using a high alcohol percetage cleaner) and reapply new paste?
 

rds526

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Joined
Apr 8, 2015
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5
It definetly isnt the cpu or anything overheating. ive ran games and programs while checking the temperatures and it never exceeds 45 C. And all of the power just leaves as if it was unplugged. it doesnt go through the shut down procedure
 
Joined
Apr 22, 2008
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910
It definetly isnt the cpu or anything overheating. ive ran games and programs while checking the temperatures and it never exceeds 45 C. And all of the power just leaves as if it was unplugged. it doesnt go through the shut down procedure
hi--
to help us we need to know what is in your system---
CPU, motherboard, PSU , extra----
it would also help to know what motherboard went bad on you----
when U got the new motherboard-- I'm asuming U upgraded to a newer model-----
with the new board & componts is the PSU strong enough ????
how old is the PSU ?????
is it several years old & is quitely getting weaker or time,
your new board is asking for full power from time to time & the old
PSU can't provide it ??????
need information
James
 

rds526

Thread Starter
Joined
Apr 8, 2015
Messages
5
hi--
to help us we need to know what is in your system---
CPU, motherboard, PSU , extra----
it would also help to know what motherboard went bad on you----
when U got the new motherboard-- I'm asuming U upgraded to a newer model-----
with the new board & componts is the PSU strong enough ????
how old is the PSU ?????
is it several years old & is quitely getting weaker or time,
your new board is asking for full power from time to time & the old
PSU can't provide it ??????
need information
James
the system isnt too old. its from august 2013.
CPU: i5 4670K
MB: Asrock z87 extreme4 (old and new mb both the extreme4)
RAM: 8GB
GPU: PNY gtx660 XLR8 edition
PSU: Corsair gs600

everything is about 1 1/2 years except the psu which is about 6 months and it has enough power for the system
 
Joined
Apr 22, 2008
Messages
910
stumped----
if only 6 months old the power cored from the PSU to the wall out-lit should still be fine----
U say okay temps---so I would say your CPU cooler is clipped in all
4 corners & is making good contact----if it has a back plate--the screws
arn't over tightened---
 

rds526

Thread Starter
Joined
Apr 8, 2015
Messages
5
everything with the cooling is on right. i talked with the manufacturers and they said to try re installing windows so that's where i am now
 
Joined
Aug 12, 2003
Messages
5,605
Just out of interest......when asrock replaced your bad board, did they send u a new one or a reconditioned??
 
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