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Solved: Computer powers down and restarts

Discussion in 'Hardware' started by rds526, Apr 8, 2015.

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  1. rds526

    rds526 Thread Starter

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    Just today I got a new motherboard from asrock after my first one had a problem with the pci-e connectors. I reattached everything, but now it will randomly power down abruptly, then reboot shortly after. I've timed it and it seems to take about a half hour of use to cause this to happen. I tried reconnecting almost every cable and all of the psu connectors but it is still restarting. I don't know what to do and id prefer to not have to send the motherboard back again.
     
  2. Alanspatz

    Alanspatz

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    This is just off the top of my head... How are your temps when this happens?
     
  3. Tanis

    Tanis

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    First Name:
    Shane
    Hi and welcome to TSG.

    Does it instantly shut off or actually shut down?

    Its possible that your CPU for example is overheating a bit, possibly due to poorly / incorrectly applied thermal compound and heatsink. When you put the CPU etc back in, did you completely clean off any old thermal compount from the CPU and heatsink (best using a high alcohol percetage cleaner) and reapply new paste?
     
  4. rds526

    rds526 Thread Starter

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    It definetly isnt the cpu or anything overheating. ive ran games and programs while checking the temperatures and it never exceeds 45 C. And all of the power just leaves as if it was unplugged. it doesnt go through the shut down procedure
     
  5. jamesx121

    jamesx121

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    hi--
    to help us we need to know what is in your system---
    CPU, motherboard, PSU , extra----
    it would also help to know what motherboard went bad on you----
    when U got the new motherboard-- I'm asuming U upgraded to a newer model-----
    with the new board & componts is the PSU strong enough ????
    how old is the PSU ?????
    is it several years old & is quitely getting weaker or time,
    your new board is asking for full power from time to time & the old
    PSU can't provide it ??????
    need information
    James
     
  6. rds526

    rds526 Thread Starter

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    the system isnt too old. its from august 2013.
    CPU: i5 4670K
    MB: Asrock z87 extreme4 (old and new mb both the extreme4)
    RAM: 8GB
    GPU: PNY gtx660 XLR8 edition
    PSU: Corsair gs600

    everything is about 1 1/2 years except the psu which is about 6 months and it has enough power for the system
     
  7. jamesx121

    jamesx121

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    stumped----
    if only 6 months old the power cored from the PSU to the wall out-lit should still be fine----
    U say okay temps---so I would say your CPU cooler is clipped in all
    4 corners & is making good contact----if it has a back plate--the screws
    arn't over tightened---
     
  8. rds526

    rds526 Thread Starter

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    everything with the cooling is on right. i talked with the manufacturers and they said to try re installing windows so that's where i am now
     
  9. replay

    replay

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    Just out of interest......when asrock replaced your bad board, did they send u a new one or a reconditioned??
     
  10. rds526

    rds526 Thread Starter

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    new. and after the windows re-install everything is fixed now
     
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