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Solved: Computer Randomly Shuts Down

Discussion in 'Windows 7' started by aeroryuu, Mar 18, 2012.

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  1. aeroryuu

    aeroryuu Thread Starter

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    Hi. For the past month or so, my laptop has been randomly shutting down with no warning whatsoever. It doesn't even restart, it just completely turns off. I can be doing anything and it will happen.

    At first I thought it was overheating but then I installed SpeedFan and it's still doing it (and I can tell from feeling under the computer that it's no longer overheating).

    I've run virus scan after virus scan (Malwarebyetes and Microsoft Security Essentials) but it's not finding anything wrong with my computer.

    How can I fix this?

    Thanks!
     
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  3. Niclac

    Niclac

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    What are the specs for the laptop and how old is it?
     
  4. aeroryuu

    aeroryuu Thread Starter

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    My computer is about 2 years old. Here are the specs:

    Item Details

    Windows: Windows 7 Professional Edition (64-bit) Service Pack 1 (Build 7601)
    Internet Explorer: 9.0.8112.16421
    Memory (RAM): 4091 MB
    CPU Info: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    CPU Speed: 1288.4 MHz
    Sound Card: Speakers (High Definition Audio |

    Display Adapters: ATI Mobility Radeon HD 3400 Series | ATI Mobility Radeon HD 3400 Series | RDPDD Chained DD | RDP Encoder Mirror Driver | RDP Reflector Display Driver
    Monitors: 1x; Generic PnP Monitor |
    Screen Resolution: 1280 X 800 - 32 bit
    Network: Network Present
    Network Adapters: Intel(R) WiFi Link 5100 AGN | Broadcom NetLink (TM) Gigabit Ethernet
    CD / DVD Drives: 1x (D: | ) D: HL-DT-STDVD+-RW GA10N
    Ports: COM Ports NOT Present. LPT Port NOT Present.
    Mouse: 3 Button Wheel Mouse Present
    Hard Disks: C: 465.7GB
    Hard Disks - Free: C: 60.7GB
    USB Controllers: 8 host controllers.
    Firewire (1394): 1 host controllers.
    Manufacturer *: Dell Inc.
    Product Make *: Studio 1537
    AC Power Status: OnLine
    BIOS Info: AT/AT COMPATIBLE | 02/10/09 | DELL - 6040000
    Time Zone: Eastern Standard Time
    Battery Status: High
    Motherboard *: Dell Inc. 0p171h
    IP Address: 10.12.253.214 |
    MAC Address: 00-22-FB-32-5A-EA
    Host Name: RACHEL-PC
    SM BIOS: A08
     
  5. Tanis

    Tanis

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    Speedfan won't necessarily stop it overheating and feeling underneath it doesn't give an accurate idea of temps unfortunately.

    Download and install HWMonitor, run it and screenshot the screen, then post the screenshot here.

    It may also be the exhaust vent getting blocked up, this isn't uncommon in laptops, which reduces the cooling efficiency of the overall system.
     
  6. aeroryuu

    aeroryuu Thread Starter

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    Okay. Here it is:

    [​IMG][​IMG]
     
  7. Tanis

    Tanis

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    Links aren't working, for me anyway.
     
  8. aeroryuu

    aeroryuu Thread Starter

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  9. aeroryuu

    aeroryuu Thread Starter

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    I think I figured out the problem. Apparently the plastic around my power button had cracked and, therefore, the power button was free to move about the cabin and, when it moved, my computer thought that it turned off on its own. So I taped it up and it's been fine since then. :D
     
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