1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Computer running slow and freezing

Discussion in 'Windows XP' started by eviljesus, Jan 20, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. eviljesus

    eviljesus Thread Starter

    Joined:
    Jan 15, 2006
    Messages:
    6
    My computer keeps freezing up and running really slow. This just started happening within the last month or so. I'm running an Intel pentium 4 processor on an ASUS P4P800-E Deluxe mobo. I have 2 gigs of ram. I have XP Pro with Norton AntiVirus and Microsoft AntiSpyware. Here Is a copy of my HJT report.
    Logfile of HijackThis v1.99.1
    Scan saved at 8:47:39 PM, on 1/20/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft IntelliType Pro\type32.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
    C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe
    C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Logitech\SetPoint\KEM.exe
    C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\Program Files\Promise Technology, Inc\Promise Array Management\MsgSvr.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Hijack This\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
    O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [Adobe Version Cue CS2] "C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
    O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Adobe Version Cue CS2 - Unknown owner - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service (file missing)
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Promise Array Message Server (RAIDmSvr) - Unknown owner - C:\Program Files\Promise Technology, Inc.\Promise Array Management\MsgSvr.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    If anyone could help I'd appreciate it.
    Thanx
     
  2. beahare

    beahare Banned

    Joined:
    Sep 11, 2005
    Messages:
    74
    I'm not an expert, but I would recommend doing the following, delete O23 - Service: Adobe Version Cue CS2 - Unknown owner - C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service (file missing)
    I don't see any spyware, try running a virus scan.
     
  3. eviljesus

    eviljesus Thread Starter

    Joined:
    Jan 15, 2006
    Messages:
    6
    Version Cue is program that I use (I'm a computer animation and graphic design student) and it maintains all my Adobe programs (I have creative suite 2 on my computer). I've had it on my computer since the beginning and it never caused me any problems before this. I have also ran 3 scans in the past 2 weeks and it found nothing.
     
  4. beahare

    beahare Banned

    Joined:
    Sep 11, 2005
    Messages:
    74
    It says (file missing) as there is no need for this, I would simply suggest removing it, but that is your choice. Try www.pestscan.com and see if it finds anything else on your system.
     
  5. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Actually, it's most likely caused by a bug in Hijack This that causes it to list files as missing when they're really not.
     
  6. beahare

    beahare Banned

    Joined:
    Sep 11, 2005
    Messages:
    74
    I would still recommend a pestscan. It usually finds new items that other scanners could have missed.
     
  7. eviljesus

    eviljesus Thread Starter

    Joined:
    Jan 15, 2006
    Messages:
    6
    Ran pestscan. It found some spyware that I removed but my computer is still freezing.
     
  8. beahare

    beahare Banned

    Joined:
    Sep 11, 2005
    Messages:
    74
    I don't know what to tell you, if you are really serious you can try a repair install.
    SHUT OFF COMPUTER AND BOOT ONTO THE CD
    1.Insert XP disk.
    2.Press Enter. DO NOT PRESS R HERE!
    3.Agree to agreement.
    4.Now press R and continue with installation.
     
  9. eviljesus

    eviljesus Thread Starter

    Joined:
    Jan 15, 2006
    Messages:
    6
    Will I need to reload all my other programs as well?
     
  10. beahare

    beahare Banned

    Joined:
    Sep 11, 2005
    Messages:
    74
    Not if you go through with the Repair installation; your data will be just as you left it
    How to Repair Install: ***Also removes Service Packs***
    Sometimes the only way to repair XP is to reinstall. You do not have to wipe your partition and start over. Just as with previous versions of Windows you can reinstall right over top of an existing setup. This has the advantage of retaining your installed applications, data and settings. You will lose previously saved System Restore Points but System Restore will begin creating new restore points again immediately following the Repair Install. You will need to reinstall SP2 and any Critical Updates from the Windows Update Site. Be aware that a Repair Install will leave your system vulnerable to the Blaster and Welchia worms. Do not go on line until you have enabled XP's firewall first. Then visit the Windows Update Site to patch your system It is always prudent to backup important data before you make changes to XP.

    There are two approaches. The first one should be used if you can still boot to your Windows Desktop. Simply pop the XP CD into the CD-Rom drive and select Install->Upgrade[recommended]. This will install XP overtop of itself in the same way as upgrading from a previous setup. However if your version is an OEM version then you will not have this option. If you do not see the option to Upgrade[recommended] DO NOT choose New Install as that will either overwrite your current setup completely or give you a dual boot setup. Also if you have an older version of XP and have upgraded to a new service pack you will get a message stating that a newer version of Windows was found and you will not be able to run the Upgrade. Create a Slipstream version to solve this problem

    If you cannot boot to the Desktop, or you have an OEM version of XP, or you want to remove a service pack then the following should be used to complete a Repair Install.

    Boot with the Windows XP CD and at the Setup Screen press the Enter Key


    You will be taken to the Windows XP Licensing Agreement. After reading the agreement press F8 to proceed.



    The next screen gives you the option to do a fresh (clean) install or to repair the selected Windows XP installation. To run a Repair Install Press "R" at this time.
    ***CAUTION*** if you do not see the option to repair the selected Windows XP installation DO NOT choose the option to continue installing a fresh copy without repairing as that will overwrite your data and cause unrecoverable data loss.



    Windows XP will copy the necessary files to your Hard Drive to begin the installation and will then reboot. You will see the message that informs you to "Press any key to boot the CD". Do not press any keys this time just wait a few seconds and the Windows Startup Screen will be displayed. Following this you will be greeted by the Windows XP Setup Screens.







    When Setup has completed you should find all of your previously installed apps and settings are intact.
     
  11. eviljesus

    eviljesus Thread Starter

    Joined:
    Jan 15, 2006
    Messages:
    6
    That seems to have worked. Thanx for the help.
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/435839

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice