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Solved: Computer Running Slow - System Idle Process 100%

Discussion in 'Virus & Other Malware Removal' started by telf45, Nov 6, 2007.

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  1. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Hi,
    I have noticed over the last week or so that my computer has increasingly become slower. I have run spybot & Adaware and even norton but the problem persists. It is getting to the stage now that only 1 process wil run at once and in Window Task Manager System Idle Process is around about 97-99% of CPU usage. Recently I have installed a new newtork card 'Netgear FA311 v2' and 'Liteon' dvd/cd writer & rewriter, not sure if these have had any affect.
    Attached is a hijackthis log.
    Any help and advice would be greatly appreciated.
    Many Thanks Telf

    Logfile of HijackThis v1.99.1
    Scan saved at 16:54:37, on 06/11/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16544)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Stuart\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe"
    O4 - HKLM\..\Run: [MediaFace Integration] "C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] "C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE" -startup
    O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Homepage - {4A9DE30A-49B2-4730-B46C-90A921B661AC} - http://bt.yahoo.com (file missing) (HKCU)
    O9 - Extra button: BT - {CE72EA61-010C-4B20-BAC1-DE81318724DA} - http://www.bt.com (file missing) (HKCU)
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {2A493D5F-8914-4D3E-8BF3-767F281862F4} (TraderMediaImgX Control) - http://sell.autotrader.co.uk/uk-ola/common/TraderMediaX.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
    O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/ICSScanner37680.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.broadbandassist.com/bbdesktop/PreQual/files/MotivePreQual.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (file missing)
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please perform a scan with Kaspersky Webscan Online Virus Scanner

    1. Read the Requirements and Privacy statement, then select "Accept".
    2. A new window will appear promting you to install an ActiveX component from Kaspersky - "Do you want to install this software?".
    3. Click "Yes" or select "Install" to download the ActiveX controls that allows ActiveScan to run.
    4. When the download is complete it will say ready, click "Next".
    5. Click "Scan Settings" and check the option to use the Extended Database if available otherwise Standard).
    6. Click "Scan Options" and select both "Scan Archives" and "Scan Mail Bases".
    7. Click "OK".
    8. Under "Select a target to scan", click on "My Computer".
    9. When the scan is complete choose to save the results as "Save as Text" named kaspersky.txt to your desktop and post them in your next reply.

    Kaspersky does not remove anything but will provide a log of anything it finds. On August 8th, 2006 Kaspersky updated the software used for Free Online Virus Scanner. In order to continue using the online scanner you will need to uninstall the old version (if previously used) from your Add/Remove Programs list and then install the latest version. To do this, follow the steps here and reboot afterwards if your system does not reboot automatically or it will show 'Kaspersky Online Scanner license key was not found!
     
  3. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Hi Cybertech
    That scan is now complete and log details below

    Thanks Telf
    -------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER REPORT
    Friday, November 09, 2007 2:00:58 PM
    Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
    Kaspersky Online Scanner version: 5.0.98.0
    Kaspersky Anti-Virus database last update: 9/11/2007
    Kaspersky Anti-Virus database records: 454773
    -------------------------------------------------------------------------------

    Scan Settings:
    Scan using the following antivirus database: extended
    Scan Archives: true
    Scan Mail Bases: true

    Scan Target - My Computer:
    A:\
    C:\
    D:\
    E:\
    I:\

    Scan Statistics:
    Total number of scanned objects: 53187
    Number of viruses found: 4
    Number of infected objects: 3
    Number of suspicious objects: 2
    Duration of the scan process: 04:36:16

    Infected Object Name / Virus Name / Last Action
    C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\SpywareDetector55.zip/KeyLoggerScanner.exe Suspicious: Password-protected-EXE skipped
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\SpywareDetector55.zip ZIP: suspicious - 1 skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-11-09_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\2F4C5EC2.dll Infected: not-virus:Hoax.Win32.Renos.dw skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\64E60A92.dll Infected: not-a-virus:AdWare.Win32.180Solutions.ao skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDebug.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDetect.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBNotify.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetDev.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBStHash.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\1143B97C.TMP Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\4B8D7DCC.TMP Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped
    C:\Documents and Settings\All Users\Application Data\Symantec\SubEng\submissions.idx Object is locked skipped
    C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
    C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
    C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
    C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
    C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
    C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
    C:\Documents and Settings\Stuart\Cookies\index.dat Object is locked skipped
    C:\Documents and Settings\Stuart\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
    C:\Documents and Settings\Stuart\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
    C:\Documents and Settings\Stuart\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
    C:\Documents and Settings\Stuart\Local Settings\History\History.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\Stuart\Local Settings\History\History.IE5\MSHist012007110920071110\index.dat Object is locked skipped
    C:\Documents and Settings\Stuart\Local Settings\Temp\~DF28F.tmp Object is locked skipped
    C:\Documents and Settings\Stuart\Local Settings\Temp\~DF2AB.tmp Object is locked skipped
    C:\Documents and Settings\Stuart\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
    C:\Documents and Settings\Stuart\ntuser.dat Object is locked skipped
    C:\Documents and Settings\Stuart\ntuser.dat.LOG Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\eengine\EPERSIST.DAT Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\NFWEVT.LOG Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
    C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
    C:\Program Files\Norton Internet Security\Norton AntiVirus\AVApp.log Object is locked skipped
    C:\Program Files\Norton Internet Security\Norton AntiVirus\AVError.log Object is locked skipped
    C:\Program Files\Norton Internet Security\Norton AntiVirus\AVVirus.log Object is locked skipped
    C:\sti.log Object is locked skipped
    C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
    C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
    C:\WINDOWS\SchedLgU.Txt Object is locked skipped
    C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
    C:\WINDOWS\Sti_Trace.log Object is locked skipped
    C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
    C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
    C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
    C:\WINDOWS\system32\config\default Object is locked skipped
    C:\WINDOWS\system32\config\default.LOG Object is locked skipped
    C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
    C:\WINDOWS\system32\config\SAM Object is locked skipped
    C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
    C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
    C:\WINDOWS\system32\config\SECURITY Object is locked skipped
    C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
    C:\WINDOWS\system32\config\software Object is locked skipped
    C:\WINDOWS\system32\config\software.LOG Object is locked skipped
    C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
    C:\WINDOWS\system32\config\system Object is locked skipped
    C:\WINDOWS\system32\config\system.LOG Object is locked skipped
    C:\WINDOWS\system32\h323log.txt Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
    C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
    C:\WINDOWS\wiadebug.log Object is locked skipped
    C:\WINDOWS\wiaservc.log Object is locked skipped
    C:\WINDOWS\WindowsUpdate.log Object is locked skipped

    Scan process completed.
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    Close all applications and browser windows before you click "fix checked".


    This does not appear to be malware related but I see you have downloaded some tools in the past.

    You can remove all of these tools and/or folders associated with them now. It is pointless to keep these tools around as they are updated so frequently that the tools can be outdated within a few days, sometimes within just hours.


    I'm not sure about this either. You could try removing them to see if that has any affect or start a thread in the hardware forum and see if anyone has comments on the products.
     
  5. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Thanks, i have done that. I downloaded spyware doctor and it found Trojan.Zlob and trojan.casino but will not allow me to delete it.
    Would you like the new HJT log posted?
    Thanks Telf
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I would like to see the log from spyware doctor or the file name(s) and location(s) or registry entries.
     
  7. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Hi
    It was Spyware Detactor not doctor sorry this is the log file from it.
    Thanks
    Information :
    Date: 11/9/2007 21-48-50
    OS Version: Windows XP Home Edition
    Computer Name: TELF

    Log:
    Spyware Name Threat Type Threat Action
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][2].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][1].txt Scan
    Tracking Cookie Cookie c:\documents and settings\stuart\cookies\[email protected][2].txt Scan
    Tracking Cookie MozillaCookie c:\documents and settings\stuart\application data\mozilla\firefox\profiles\7knxcg31.default\cookies.txt|.livejasmin.com Scan
    Adware.SpeedRank File c:\windows\installer\msi4.tmp#@#277D58B4F5A9E795FEE1E45A91FC7844 Scan
    Adware.Zango Folder c:\documents and settings\stuart\application data\sammsoft Scan
    Adware.Casino Registry Key hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller Scan
    Adware.Casino Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller\"installer_guid" Scan
    Adware.Casino Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller\installer_guid\:73d5a78b-e922-41b8-97ee-fb892aa631df Scan
    Adware.Casino Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller\"fullpath" Scan
    Adware.Casino Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller\fullpath\:c:\documents and settings\stuart\local settings\temporary internet files\content.ie5\u59ubap0\pacificpoker[1].exe Scan
    Adware.Casino Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller\"url_casino_2" Scan
    Adware.Casino Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\pokerinstaller\url_casino_2\:http://setupspcp3.888.com/setups/2.15/18/en/new_feedback/poker_2.zip Scan
    Trojan.Zlob Registry Key hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\the-codec.com Scan
    Trojan.Zlob Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\the-codec.com\"http" Scan
    Trojan.Zlob Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\the-codec.com\http\:4 Scan
    Trojan.Zlob Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\the-codec.com\"https" Scan
    Trojan.Zlob Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\the-codec.com\https\:4 Scan
    Trojan.Zlob Registry Key hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\funcodec.com Scan
    Trojan.Zlob Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\funcodec.com\"http" Scan
    Trojan.Zlob Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\funcodec.com\http\:4 Scan
    Trojan.Zlob Registry Value hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\funcodec.com\"https" Scan
    Trojan.Zlob Registry Data hkey_users\s-1-5-21-606747145-1336601894-725345543-1004\software\microsoft\windows\currentversion\internet settings\zonemap\escdomains\funcodec.com\https\:4 Scan
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HijackThis and click Open the Misc Tools section
    Click Open Uninstall Manager, Save list and save the log to your Desktop.
    A list of programs will open in Notepad. Post the contents of the log here in your next reply.
     
  9. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Thanks for all your time Cybertech. This is the new HJT log

    Telf

    Adobe Flash Player ActiveX
    Adobe Shockwave Player
    Apple Mobile Device Support
    Apple Software Update
    AVG 7.5
    HijackThis 1.99.1
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB926239)
    iTunes
    Java(TM) 6 Update 2
    Java(TM) 6 Update 3
    Kaspersky Online Scanner
    LiveUpdate Notice (Symantec Corporation)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    MSXML 4.0 SP2 (KB936181)
    QuickTime
    Security Update for Microsoft .NET Framework 2.0 (KB928365)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB941202)
    Spyware Detector
    Spyware Doctor 5.1
    SpywareBlaster v3.5.1
    Transcender Test Engine
    Transcender: Exam Cert-70-271
    Transcender: Exam Cert-70-272
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    VideoLAN VLC media player 0.8.6b
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Yahoo! Browser Services
     
  10. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Go to add/remove programs and remove this:
    Java(TM) 6 Update 2



    Download AVG Anti-Spyware v7.5 and save to your desktop.
    • After download, double click on the file to launch the install process.
    • Choose a language, click "OK" and then click "Next".
    • Read the "License Agreement" and click "I Agree".
    • Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    • After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    • The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. As AVG Anti-Spyware may interfere with some of our other fixes, we are temporarily disabling its active protection features until your system is clean, then you can re-enable them.
    • Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    • Connect to the Internet, go back to AVG Anti-Spyware, select the "Update" button and click "Start update".
      Wait until you see the "Update successful" message. If you are having problems with the updater, manually download and update with the AVG Anti-Spyware Full database installer.
    • Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.
    Reboot your computer in SAFE MODE using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". (Note: When run in safe mode, sometimes the GUI is larger than the screen and the buttons at the bottom are partly or completely hidden, making them unaccessible for doing a scan. If this happens press Alt + Spacebar. A menu will come open, make sure you select maximize then run the scan. If that does not help, then you may have to run your scan in normal mode and advise your helper afterwards.)

    Scan with AVG Anti-Spyware as follows:
    • Click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan?", "Possibly unwanted software", and What to Scan?" leave all the default settings.
    • Under "Reports" select "Do not automatically generate reports".
    • Click the "Scan" tab to return to scanning options.
    • Click "Complete System Scan" to start.
    • When the scan has finished, it should automatically be set to Quarantine--if not click on Recommended Action and set it there.
    • You will also be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
    IMPORTANT! Do not save the report before you have clicked the :Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button.
    • Click on "Save Report" to view all completed scans. Click on the most recent scan you performed, select "Save report as" and save to your desktop. The default file name will be in date/time format: Report-Scan-200706-1606. A copy of each report will be saved in C:\Documents and Settings\<user profile>\Application Data\Grisoft\AVG Antispyware 7.5\Reports.
      • If you installed AVG AS over a previous version, reports are saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
      • If you are a Vista user, reports are saved in C:\Users\<username>\AppData\Roaming\Grisoft\AVG Antispyware 7.5\Reports\
    • Exit AVG Anti-Spyware when done, reboot normally and post the log report in your next response.
    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    AVG Anti-Spyware is free for 30 days and all the extensions of the full version will be activated. After the 30 day trial, active protection extensions will be deactivated and the program will turn into a feature-limited freeware version that you can continue to use as an on-demand scanner or you may purchase a license to use the full version. We are installing AVG Anti-Spyware with its real-time protection disabled. Once your system is clean you may re-enable it so you can continue using this feature for the remainder of the trial period.
     
  11. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Hi, here is the latest scan log report from AVG Anti-spyware
    Thanks

    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 10:12:45 PM 11/10/2007

    + Scan result:



    C:\Program Files\Fellowes\MediaFACE 4.0\MFHookManager.dll -> Adware.WinAD : Cleaned.
    C:\Documents and Settings\Stuart\Local Settings\Temp\Cookies\[email protected][1].txt -> TrackingCookie.Webtrends : Cleaned.
    C:\Documents and Settings\Stuart\Cookies\[email protected][2].txt -> TrackingCookie.Yieldmanager : Cleaned.


    ::Report end
     
  12. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please post a new hijackthis log and let me know how things are running.
     
  13. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    To be honest things have not really improved, still running slow especially when on the net.
    Thanks

    Logfile of HijackThis v1.99.1
    Scan saved at 19:40:59, on 11/11/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16544)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\SpywareDetector\SDService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVW32.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Documents and Settings\Stuart\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing)
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [MediaFace Integration] "C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe"
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] "C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE" -startup
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [SystemTraySD] C:\Program Files\SpywareDetector\SDSystemTray.exe -AUTO
    O4 - HKLM\..\Run: [SDAutoLiveupdate] C:\Program Files\SpywareDetector\LiveUpdateSD.exe -AUTO
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Homepage - {4A9DE30A-49B2-4730-B46C-90A921B661AC} - http://bt.yahoo.com (file missing) (HKCU)
    O9 - Extra button: BT - {CE72EA61-010C-4B20-BAC1-DE81318724DA} - http://www.bt.com (file missing) (HKCU)
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {2A493D5F-8914-4D3E-8BF3-767F281862F4} (TraderMediaImgX Control) - http://sell.autotrader.co.uk/uk-ola/common/TraderMediaX.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
    O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/ICSScanner37680.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.broadbandassist.com/bbdesktop/PreQual/files/MotivePreQual.cab
    O20 - Winlogon Notify: SDNotify - C:\Program Files\SpywareDetector\SDNotify.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (file missing)
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
    O23 - Service: SDService - Max Secure Software - C:\Program Files\SpywareDetector\SDService.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
     
  14. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    It looks like you have tried to remove Symantec, if so you still have services you can disable. If not do not remove these services!
    Click Start - Run - and type in:

    services.msc

    Click OK.

    In the services window find each of these, one at a time:

    Symantec Event Manager (ccEvtMgr)
    Symantec Settings Manager (ccSetMgr)
    COM Host (comHost) - Symantec Corporation
    Symantec IS Password Validation (ISPwdSvc)
    LiveUpdate Notice Service
    LiveUpdate Notice Service Ex (LiveUpdate Notice Ex)
    LiveUpdate - Symantec Corporation
    Norton AntiVirus Auto-Protect Service (navapsvc)
    Symantec Lic NetConnect service (CLTNetCnService)


    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK.
    Exit the Services utility.


    Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.



    You can and should remove all of the tools previously downloaded and/or folders associated with them now. It is pointless to keep these tools around as they are updated so frequently that the tools can be outdated within a few days, sometimes within just hours.

    OTMoveIt by OldTimer has a CleanUp! option you can use to remove most of the fixes and associated files and folders if you want to use that. If you get a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet you should allow it to do so. Also remove OTMoveIt.


    It's a good idea to Flush your System Restore after removing malware:
    Turn off system restore and then turn it back on: http://support.microsoft.com/kb/310405


    Clean up your PC

    Use Secunia software inspector & update checker to be sure all of your programs are up to date.
     
  15. telf45

    telf45 Thread Starter

    Joined:
    Nov 6, 2007
    Messages:
    11
    Have completed most of the tasks but could not get OTmoveIt working. System is still the same takes 1min to load anything up.
    I would just like to say thanks for all the time and effort you have put into resolving this problem it is very much appricated and totally over my head.
    Do you think that is mainly due to a build up of old software over the years rather than a virus?
     
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