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Solved: Computer Unworkable After Video Card Driver Update

Discussion in 'Hardware' started by ChronicX, Nov 15, 2011.

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  1. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    Hello,

    My current video card is an ATI Radeon 4200 Series Integrated Chipset. I have never had any issues with it until yesterday, when Steam offered to handle all of my video card driver updates automatically. I was hesitent, but figured that it would be one less thing to worry about. Boy, was I wrong.

    After installing what it said were the latest drivers for my video card, the resolution immediately became very low and I noticed that I had lost my ATI Catalyst program to manage all of my graphics settings. I was unable to set the resolution back to the way it was because the resolution menu options were different and anytime I went too high the monitor would say that the input signal was out of range. The updated drivers also replaced my ATI Catalyst program with a seperate program called AMD Graphics Engine. It does not work and shortly after loading Windows, my computer gives me an error message stating that there are is no recognized AMD Video Card.

    When running Windows in normal mode, everything takes an eternity to load, oftenitimes timing out alltogether forcing me to do a hard shut down of my PC. After doing a hard shut down, I've had to run Chkdsk to check for errors and now system restore can not retrieve any prior restore points.

    I've tried everything from uninstalling reinstalling all of the drivers from the Device Manager to manually attempting to install the drivers from the AMD website while in safe mode. When I run it in normal mode, Windows fails to find the appropriate drivers for new hardware, with the auto installation process failing after searching Windows Updates. Everytime I run the driver installation program from AMD, it gives me an error message saying that it "Failed to Load the Detection Driver". It does this regardless of whether I choose the latest or any of the previous versions of the Radeon 4200 drivers.

    Other forums have suggested that I try running the Micrsoft Virtual C++ redistribution program but I am unable to do so while in safe mode. I've also tried to disable the Display Device (ATI Radeon 4200) and run the AMD Driver installation program in normal mode to no avail.

    The funny thing is, I was already contemplating upgrading my Graphics Card and PSU before this all occured to a 600W PSU with a 6770 or 6790 graphics card. I am afraid now, though, that there are other issues that are causing my computer to run in such an unworkable fashion.

    I obviously have some driver issues going on here. Hopefully nothing else. Would upgrading the graphics card and PSU solve these issues as I was planning on doing anyway? Also, how should I go about fixing the current issue if I need to do so before upgrading the graphics card?

    Any and all of your help will be much appreciated.
     
  2. K7M

    K7M

    Joined:
    Feb 27, 2000
    Messages:
    804
    Why not try system restore and restore your system to before the update took place.
     
  3. Tanis

    Tanis

    Joined:
    May 29, 2006
    Messages:
    3,969
    First Name:
    Shane
    Hi and welcome to TSG.

    I have been using Steam for a long time and have never known it to attempt to update drivers before, thats an interesting one.

    What is the exact make and model of the PC, assuming its a 'big brand' name like HP, Dell, Acer, Gateway etc?

    If you can get into Safe Mode OK, then try giong through the Control Panel > Programs and Settings and uninstall any ATI drivers you have. If you know exactly which AMD drivers it installed uninstall those aswell.

    Personally, I don't let Windows or any other program update drivers for me, especially graphics drivers as they quite often get them wrong or aren't fully up to date. The first place to get drivers from are from the PC Manufacturers website, then after that the GPU manufacturers website.

    Can you run a dxdiag in safe mode. Click Start and type "dxdiag" (without the quotes) in the Run box then hit Enter.
    The DXDiag window will open, on the bottom right of that window you should see a button called 'Save All Information', click that button and save the .txt file to your desktop, or other location as long as you know where it is. When you have done that copy the entire contents of that file into a reply here so we can have a look at it.
     
  4. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    I can't run System Restore. It fails to retrieve any restore point most likely because I've had to run Chkdsk since I've had this issue.

    I also was very weary of having Steam update my video card drivers. Now I am regretting that I allowed them to do so.

    I am at work and not on my home PC at this time, but when I get home from work later this afternoon, I will post the dxdiag report.

    My make and model is an HP Pavillion 6710, Windows 7 (64 bit), ATI Radeon 4200 Integrated Chipset, AMD Athlon Quad Core Processor, 4 GB RAM.

    Thanks for your help thus far.
     
  5. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    Here are the contents of my Dxdiag:


    ------------------
    System Information
    ------------------
    Time of this report: 11/15/2011, 13:53:42
    Machine name: NINO-HP
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: p6510y
    BIOS: BIOS Date: 04/12/10 21:25:57 Ver: 6.03
    Processor: AMD Athlon(tm) II X4 630 Processor (4 CPUs), ~2.8GHz
    Memory: 4096MB RAM
    Available OS Memory: 3832MB RAM
    Page File: 724MB used, 6937MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio. No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
    Input Tab: No problems found.
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    ---------------
    Display Devices
    ---------------
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 1280 x 1024 (32 bit) (1Hz)
    Driver Name:
    Driver File Version: ()
    Driver Version:
    DDI Version: unknown
    Driver Model: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: , 0 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Driver Strong Name: Unknown
    Rank Of Driver: Unknown
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: n/a
    DXVA-HD: n/a
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
    -------------
    Sound Devices
    -------------
    Description:
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID:
    Manufacturer ID:
    Product ID:
    Type:
    Driver Name:
    Driver Version:
    Driver Attributes:
    WHQL Logo'd:
    Date and Size:
    Other Files:
    Driver Provider:
    HW Accel Level: Emulation Only
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a
    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a
    Device Name: HP USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D8A
    FF Driver: n/a
    Device Name: HP USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0461, 0x4D8A
    FF Driver: n/a
    Poll w/ Interrupt: No
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1002, 0x4397
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    |
    +-+ Cyborg R.A.T.3 Mouse (USB)
    | | Vendor/Product ID: 0x06A3, 0x0CCC
    | | Location: Port_#0002.Hub_#0001
    | | Matching Device ID: usb\vid_06a3&pid_0ccc
    | | Lower Filters: SaiU0CCC
    | | Service: HidUsb
    | |
    | +-+ Cyborg R.A.T.3 Mouse (HID)
    | | | Vendor/Product ID: 0x06A3, 0x0CCC
    | | | Matching Device ID: hid\vid_06a3&pid_0ccc
    | | | Lower Filters: SaiK0CCC
    | | | Service: mouhid
    ----------------
    Gameport Devices
    ----------------
    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x0461, 0x4D8A
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 455.1 GB
    Total Space: 703.2 GB
    File System: NTFS
    Model: Seagate ST3750528AS SCSI Disk Device
    Drive: D:
    Free Space: 1.5 GB
    Total Space: 12.0 GB
    File System: NTFS
    Model: Seagate ST3750528AS SCSI Disk Device
    Drive: E:
    Model: hp CDDVDW TS-H653R SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
    --------------
    System Devices
    --------------
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2A92103C&REV_00\3&267A616A&0&99
    Driver: n/a
    Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
    Driver: n/a
    Name: 802.11n Wireless LAN Card
    Device ID: PCI\VEN_1814&DEV_3090&SUBSYS_663211AD&REV_00\4&7878E7E&0&0028
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2A92103C&REV_00\3&267A616A&0&91
    Driver: n/a
    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_2A92103C&REV_00\3&267A616A&0&A2
    Driver: n/a
    Name: VIA 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_2A92103C&REV_C0\4&2966AB86&0&30A4
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2A92103C&REV_00\3&267A616A&0&98
    Driver: n/a
    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2A92103C&REV_03\4&DE08897&0&0050
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2A92103C&REV_00\3&267A616A&0&90
    Driver: n/a
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9609&SUBSYS_2A92103C&REV_00\3&267A616A&0&50
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
    Driver: n/a
    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2A92103C&REV_00\3&267A616A&0&9A
    Driver: n/a
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_2A92103C&REV_00\3&267A616A&0&28
    Driver: n/a
    Name: ATI Radeon HD 4200
    Device ID: PCI\VEN_1002&DEV_9710&SUBSYS_2A92103C&REV_00\4&456635&0&2808
    Driver: n/a
    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2A92103C&REV_00\3&267A616A&0&92
    Driver: n/a
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&267A616A&0&08
    Driver: n/a
    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_2A92103C&REV_00\3&267A616A&0&A3
    Driver: n/a
    Name: AMD AHCI Compatible RAID Controller
    Device ID: PCI\VEN_1002&DEV_4392&SUBSYS_2A92103C&REV_00\3&267A616A&0&88
    Driver: n/a
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_2A92103C&REV_00\3&267A616A&0&00
    Driver: n/a
    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_2A92103C&REV_00\3&267A616A&0&A5
    Driver: n/a
    Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_2A92103C&REV_3C\3&267A616A&0&A0
    Driver: n/a
    ------------------
    DirectShow Filters
    ------------------
    DirectShow Filters:
    QuickTime Audio Decoder Filter,0x00600800,1,1,gzHF330.ddc,1.01.0000.0017
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    QuickTime Video Decoder Filter,0x00600800,1,1,mtw178.ddc,1.01.0000.0017
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll,2.06.4037.0000
    CyberLink Audio Decoder (HP),0x00201000,1,1,CLAud.ax,6.03.0000.2429
    Moonlight H.264 Video Decoder,0x00400000,2,1,h264dec.ax,0.09.0000.50208
    ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.01.3964.0000
    MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.4414
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
    CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
    ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.01.3964.0000
    ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.01.3964.0000
    ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.01.3964.0000
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
    CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.10210
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    MPC - Mpeg Source (Gabest),0x00400000,0,0,MpegSplitter.ax,1.03.1458.0000
    CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
    LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.31.0000.0000
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
    WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966
    WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
    WMT Screen Capture filter,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
    VHMixerSource,0x00200000,0,1,VHMediaCOM.dll,2.00.0000.0055
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
    CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328
    P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    WMT Import Filter,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Bitmap Generate,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
    CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030
    Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0096.0014
    Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0096.0014
    Cyberlink SubTitle(HP),0x00200000,2,1,CLSubTitle.ax,1.00.0000.6519
    WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    Record Queue,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017
    WMT Audio Mixer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307
    CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301
    VHSplitProcSource,0x00200000,0,1,VHMediaCOM.dll,2.00.0000.0055
    CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008
    VHCropResize,0x00200000,1,1,VHMediaCOM.dll,2.00.0000.0055
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
    Frame Eater,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
    DivX Demux Filter,0x00800002,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
    CyberLink Audio Effect (HP),0x00200000,1,1,claudfx.ax,6.00.0000.6525
    CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625
    Haali Video Renderer,0x00200000,1,0,dxr.dll,
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
    DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.01.0001.0014
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301
    DivX Demux Filter (Unrestricted Edition),0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
    WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    CyberLink Tzan Filter (HP),0x00200000,1,1,CLTzan.ax,3.05.0000.2005
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016
    CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017
    Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0096.0014
    WMT Log Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll,2.06.4037.0000
    DirectVobSub,0x00200000,2,1,vsfilter.dll,1.05.0003.3611
    Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122
    CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017
    DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,1.05.0003.3611
    CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,8.00.0002.3811
    CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
    MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
    Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0096.0014
    VHYV12Decoder,0x00200000,1,1,VHMediaCOM.dll,2.00.0000.0055
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    VHMultiWriter,0x00200000,1,0,VHMediaCOM.dll,2.00.0000.0055
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    WMT DirectX Transform Wrapper,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    VHAudioGain,0x00200000,1,1,VHMediaCOM.dll,2.00.0000.0055
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    VHFrameRateConv,0x00200000,1,1,VHMediaCOM.dll,2.00.0000.0055
    ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.01.3964.0000
    LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.31.0000.0000
    9x8Resize,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    Allocator Fix,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
    WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    WMT Interlacer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
    CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
    CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723
    Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVSD.ax,8.04.0000.1502
    VHDeinterlace,0x00200000,1,1,VHMediaCOM.dll,2.00.0000.0055
    VHYV12Encoder,0x00200000,1,1,VHMediaCOM.dll,2.00.0000.0055
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.01.3964.0000
    MPC - Mpeg Splitter (Gabest),0x00400001,1,1,MpegSplitter.ax,1.03.1458.0000
    VHMultiReader,0x00200000,0,1,VHMediaCOM.dll,2.00.0000.0055
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
    WMT DV Extract,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818
    LAV Audio Decoder,0x00400001,1,1,LAVAudio.ax,0.31.0000.0000
    P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815
    WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    WMT Volume,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0096.0014
    Stretch Video,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514
    CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.01.3964.0000
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Xfire Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
    Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17514
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
    AC3,0x00200000,1,1,quartz.dll,6.06.7601.17514
    DTS,0x00200000,1,1,quartz.dll,6.06.7601.17514
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514
    Audio Capture Sources:
    XSplitBroadcaster,0x00200000,0,1,VHMediaCOM.dll,2.00.0000.0055
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
    Video Capture Sources:
    XSplitBroadcaster,0x00200000,0,1,VHMediaCOM.dll,2.00.0000.0055
    Google Camera Adapter 0,0x00000000,0,0,,
    Google Camera Adapter 1,0x00000000,0,0,,
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17528
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Audio Renderers:
    CyberLink Audio Renderer (HP),0x00200000,1,0,CLADR.ax,7.00.0000.2111
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
     
  6. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    I actually doubt that Steam had anything to do with it. The ads are getting more and more clever and sometimes appear to be from the sites they are on.

    Did this card come with the machine? If it did, you should use drivers from the computer manufacturer.

    Did you remove all ATI software using the ATI cleaner in Programs & Features?

    (Chkdsk would not have any affect on System Restore points. If you have the DVD, try running System Restore from that, or picking another point.)
     
  7. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    From what I'm seeing, the PC did not come with a system restore disk.
     
  8. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    I used Driver Sweeper to remove all of the AMD Drivers. Upon restart in Safe Mode, it stated that Windows automatically installed a newly found video device. It is listed in the Device Manager under the Display tab as "Standard VGA Graphics Adapter".

    Where do I go from here?
     
  9. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    40,073
    First of all, hp lists 5 different systems under that model #. Make sure of the exact system you have and what suffix is used on the model # ie AX, TX, etc.

    Once you find the correct model #, go to the hp site and download the chipset or mb drivers and video driver. Install the chipset driver first and reboot; now install the video driver.
     
  10. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    cjdriver kind of beat me to it, but when the standard VGA driver is used, it is because the OS can't identify what card you have. That is usually because the chipset drivers are missing. I was just coming back here because I thought that maybe the driver sweeper deleted too much and that other devices might be missing, too. But I see someone else had the idea sooner. :D
     
  11. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    Okay. Thanks a bunch guys. I will try this and let you know how it goes...
     
  12. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
  13. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    40,073
    Yes. Download that and the video driver. Install the chipset driver and reboot. Now install the video driver.

    Note before doing anything I would highly advise you to make a current backup of anything important ie docs, mp3s, etc.
     
  14. ChronicX

    ChronicX Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    12
    The issue that I am having is that whenever I attempt to download the chipset drivers from the AMD website, it fails to complete the installation process shortly after it begins giving me that same error message - "Failed to load detection driver". The AMD Catalyst installation program basically freezes up after that. I can't seem to find the chipset drivers anywhere else except the AMD website.

    In my Device Manager, it has the AMD RAID device listed under Storage Controllers, but the Display Adapters still only has Standard VGA Graphics Adapter.

    I remember what my set up looked like before, and it had RS880 listed in the Display Adapters as well as Radeon 4200. The HP factory drivers under the exact model name have the graphics drivers listed as RS880 and Radeon 3000 Integrated graphics for some reason. You can see it when you go to the link and I'm positive that my PC is a HP Pavillion p6510y.

    Basically, you are right in that my PC is not finding my chipset. Even when I run CPUX which tells me all of the PC's specs, it has no chipset. It used to be Foxconn RS880. When I attempt to get the drivers from the AMD website, it fails every time giving me that dreaded "Failed to load detection driver" error.
     
  15. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    The chipset has nothing to do with the display. It has to do with your main board, so it will come from the HP site. You can't install the graphics until all the motheboard resources are installed first.

    Do you know what board you have?

    You can get more info using PCWizard[​IMG].

    Take a look in Device Manager. What devices there need drivers? Look under the "Other" section there, too.

    You should start by using the graphics driver from HP. Once you get that working, then think about updating.

    RAID has nothing to do with graphics, either. That is the driver for a RAID array of hard drives which I don't believe that you even have.

    I found the chipset drivers, but I need to know what board you have and what socket for the CPU.

    Without knowing any more, I'd suggest that you try this chipset driver.
     
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