Solved: Computer Unworkable After Video Card Driver Update

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Thread Starter
Nov 15, 2011

My current video card is an ATI Radeon 4200 Series Integrated Chipset. I have never had any issues with it until yesterday, when Steam offered to handle all of my video card driver updates automatically. I was hesitent, but figured that it would be one less thing to worry about. Boy, was I wrong.

After installing what it said were the latest drivers for my video card, the resolution immediately became very low and I noticed that I had lost my ATI Catalyst program to manage all of my graphics settings. I was unable to set the resolution back to the way it was because the resolution menu options were different and anytime I went too high the monitor would say that the input signal was out of range. The updated drivers also replaced my ATI Catalyst program with a seperate program called AMD Graphics Engine. It does not work and shortly after loading Windows, my computer gives me an error message stating that there are is no recognized AMD Video Card.

When running Windows in normal mode, everything takes an eternity to load, oftenitimes timing out alltogether forcing me to do a hard shut down of my PC. After doing a hard shut down, I've had to run Chkdsk to check for errors and now system restore can not retrieve any prior restore points.

I've tried everything from uninstalling reinstalling all of the drivers from the Device Manager to manually attempting to install the drivers from the AMD website while in safe mode. When I run it in normal mode, Windows fails to find the appropriate drivers for new hardware, with the auto installation process failing after searching Windows Updates. Everytime I run the driver installation program from AMD, it gives me an error message saying that it "Failed to Load the Detection Driver". It does this regardless of whether I choose the latest or any of the previous versions of the Radeon 4200 drivers.

Other forums have suggested that I try running the Micrsoft Virtual C++ redistribution program but I am unable to do so while in safe mode. I've also tried to disable the Display Device (ATI Radeon 4200) and run the AMD Driver installation program in normal mode to no avail.

The funny thing is, I was already contemplating upgrading my Graphics Card and PSU before this all occured to a 600W PSU with a 6770 or 6790 graphics card. I am afraid now, though, that there are other issues that are causing my computer to run in such an unworkable fashion.

I obviously have some driver issues going on here. Hopefully nothing else. Would upgrading the graphics card and PSU solve these issues as I was planning on doing anyway? Also, how should I go about fixing the current issue if I need to do so before upgrading the graphics card?

Any and all of your help will be much appreciated.


Feb 27, 2000
Why not try system restore and restore your system to before the update took place.


May 29, 2006
Hi and welcome to TSG.

I have been using Steam for a long time and have never known it to attempt to update drivers before, thats an interesting one.

What is the exact make and model of the PC, assuming its a 'big brand' name like HP, Dell, Acer, Gateway etc?

If you can get into Safe Mode OK, then try giong through the Control Panel > Programs and Settings and uninstall any ATI drivers you have. If you know exactly which AMD drivers it installed uninstall those aswell.

Personally, I don't let Windows or any other program update drivers for me, especially graphics drivers as they quite often get them wrong or aren't fully up to date. The first place to get drivers from are from the PC Manufacturers website, then after that the GPU manufacturers website.

Can you run a dxdiag in safe mode. Click Start and type "dxdiag" (without the quotes) in the Run box then hit Enter.
The DXDiag window will open, on the bottom right of that window you should see a button called 'Save All Information', click that button and save the .txt file to your desktop, or other location as long as you know where it is. When you have done that copy the entire contents of that file into a reply here so we can have a look at it.


Thread Starter
Nov 15, 2011
I can't run System Restore. It fails to retrieve any restore point most likely because I've had to run Chkdsk since I've had this issue.

I also was very weary of having Steam update my video card drivers. Now I am regretting that I allowed them to do so.

I am at work and not on my home PC at this time, but when I get home from work later this afternoon, I will post the dxdiag report.

My make and model is an HP Pavillion 6710, Windows 7 (64 bit), ATI Radeon 4200 Integrated Chipset, AMD Athlon Quad Core Processor, 4 GB RAM.

Thanks for your help thus far.


Thread Starter
Nov 15, 2011
Here are the contents of my Dxdiag:

System Information
Time of this report: 11/15/2011, 13:53:42
Machine name: NINO-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6510y
BIOS: BIOS Date: 04/12/10 21:25:57 Ver: 6.03
Processor: AMD Athlon(tm) II X4 630 Processor (4 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 3832MB RAM
Page File: 724MB used, 6937MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio. No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1280 x 1024 (32 bit) (1Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
Sound Devices
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID:
Product ID:
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Emulation Only
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4D8A
FF Driver: n/a
Device Name: HP USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4D8A
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
+-+ Cyborg R.A.T.3 Mouse (USB)
| | Vendor/Product ID: 0x06A3, 0x0CCC
| | Location: Port_#0002.Hub_#0001
| | Matching Device ID: usb\vid_06a3&pid_0ccc
| | Lower Filters: SaiU0CCC
| | Service: HidUsb
| |
| +-+ Cyborg R.A.T.3 Mouse (HID)
| | | Vendor/Product ID: 0x06A3, 0x0CCC
| | | Matching Device ID: hid\vid_06a3&pid_0ccc
| | | Lower Filters: SaiK0CCC
| | | Service: mouhid
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x0461, 0x4D8A
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 455.1 GB
Total Space: 703.2 GB
File System: NTFS
Model: Seagate ST3750528AS SCSI Disk Device
Drive: D:
Free Space: 1.5 GB
Total Space: 12.0 GB
File System: NTFS
Model: Seagate ST3750528AS SCSI Disk Device
Drive: E:
Model: hp CDDVDW TS-H653R SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
System Devices
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2A92103C&REV_00\3&267A616A&0&99
Driver: n/a
Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Driver: n/a
Name: 802.11n Wireless LAN Card
Device ID: PCI\VEN_1814&DEV_3090&SUBSYS_663211AD&REV_00\4&7878E7E&0&0028
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2A92103C&REV_00\3&267A616A&0&91
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_2A92103C&REV_00\3&267A616A&0&A2
Driver: n/a
Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_2A92103C&REV_C0\4&2966AB86&0&30A4
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2A92103C&REV_00\3&267A616A&0&98
Driver: n/a
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2A92103C&REV_03\4&DE08897&0&0050
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2A92103C&REV_00\3&267A616A&0&90
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9609&SUBSYS_2A92103C&REV_00\3&267A616A&0&50
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2A92103C&REV_00\3&267A616A&0&9A
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_2A92103C&REV_00\3&267A616A&0&28
Driver: n/a
Name: ATI Radeon HD 4200
Device ID: PCI\VEN_1002&DEV_9710&SUBSYS_2A92103C&REV_00\4&456635&0&2808
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2A92103C&REV_00\3&267A616A&0&92
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&267A616A&0&08
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_2A92103C&REV_00\3&267A616A&0&A3
Driver: n/a
Name: AMD AHCI Compatible RAID Controller
Device ID: PCI\VEN_1002&DEV_4392&SUBSYS_2A92103C&REV_00\3&267A616A&0&88
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_2A92103C&REV_00\3&267A616A&0&00
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_2A92103C&REV_00\3&267A616A&0&A5
Driver: n/a
Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_2A92103C&REV_3C\3&267A616A&0&A0
Driver: n/a
DirectShow Filters
DirectShow Filters:
QuickTime Audio Decoder Filter,0x00600800,1,1,gzHF330.ddc,1.01.0000.0017
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
QuickTime Video Decoder Filter,0x00600800,1,1,mtw178.ddc,1.01.0000.0017
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll,2.06.4037.0000
CyberLink Audio Decoder (HP),0x00201000,1,1,,6.03.0000.2429
Moonlight H.264 Video Decoder,0x00400000,2,1,,0.09.0000.50208
ffdshow Video Decoder,0xff800001,2,1,,1.01.3964.0000
MSDVD Audio Wizard (HP),0x00200001,1,1,,1.00.0000.4414
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
CyberLink MPEG Video Encoder,0x00200000,1,1,,6.00.0001.2226
ffdshow DXVA Video Decoder,0xff800002,2,1,,1.01.3964.0000
ffdshow raw video filter,0x00200000,2,1,,1.01.3964.0000
ffdshow Audio Decoder,0xff800001,1,1,,1.01.3964.0000
ATI Ticker,0x00200000,0,1,,
CyberLink MP3/WAV Wrapper,0x00200000,1,1,,3.07.0000.1314
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,,4.00.0000.10210
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
MPC - Mpeg Source (Gabest),0x00400000,0,0,,1.03.1458.0000
CyberLink AudioCD Filter,0x00200000,0,1,,5.00.0000.1321
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
LAV Splitter,0x00400001,1,1,,0.31.0000.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,,6.06.7601.17528
DivX AAC Decoder,0x00800000,1,1,,8.08.0000.41966
WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
WMT Screen Capture filter,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
P2G Video Decoder,0x00200000,2,3,,6.00.0000.2310
VBI Codec,0x00600000,1,4,,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
CyberLink Video Regulator,0x00200000,1,1,,2.00.0000.3328
P2G Audio Decoder,0x00200000,1,1,,6.01.0000.3601
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
WMT Import Filter,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Bitmap Generate,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
CyberLink Video Effect,0x00200000,1,1,,1.00.0000.2030
Haali Media Splitter,0x00800001,0,1,,1.11.0096.0014
Haali Media Splitter (AR),0x00400000,1,1,,1.11.0096.0014
Cyberlink SubTitle(HP),0x00200000,2,1,,1.00.0000.6519
WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Record Queue,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
CyberLink Audio Noise Reduction,0x00200000,1,1,,2.00.0000.1017
WMT Audio Mixer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Load Image Filter,0x00200000,0,1,,3.00.0000.2307
CyberLink MPEG-2 Splitter,0x00200000,1,2,,2.04.0000.2301
CyberLink Audio VolumeBooster,0x00200000,1,1,,1.00.0000.1008
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
Frame Eater,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Cyberlink Dump Dispatch Filter,0x00200000,1,0,,1.02.0001.2412
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
DivX Demux Filter,0x00800002,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
CyberLink Audio Effect (HP),0x00200000,1,1,,6.00.0000.6525
CyberLink Audio Resampler,0x00200000,1,1,,1.00.0000.2625
Haali Video Renderer,0x00200000,1,0,dxr.dll,
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
DivX Decoder Filter,0x00800000,1,1,,7.01.0001.0014
VPS Decoder,0x00200000,0,0,,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
CyberLink MPEG-1 Splitter,0x00200000,1,2,,2.04.0000.2301
DivX Demux Filter (Unrestricted Edition),0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
CyberLink Tzan Filter (HP),0x00200000,1,1,,3.05.0000.2005
VBI Surface Allocator,0x00600000,1,1,,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Cyberlink File Reader (Async.),0x00200000,0,1,,3.00.0000.3016
CyberLink M2V Writer,0x00200000,1,0,,1.03.0000.2017
Haali Simple Media Splitter,0x00200000,0,1,,1.11.0096.0014
WMT Log Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll,2.06.4037.0000
Cyberlink Dump Filter,0x00200000,1,0,,3.00.0000.7122
CyberLink Video Stabilizer,0x00200000,1,1,,1.00.0000.1017
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,1.05.0003.3611
CyberLink DVD Navigator (HP),0x00200000,0,3,,8.00.0002.3811
CyberLink PCM Wrapper,0x00200000,1,1,,1.01.0000.0321
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
Haali Matroska Muxer,0x00200000,1,0,,1.11.0096.0014
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,,6.06.7601.17514
WMT DirectX Transform Wrapper,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
MPEG-2 Demultiplexer,0x00600000,1,1,,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,,1.01.3964.0000
LAV Splitter Source,0x00400001,0,1,,0.31.0000.0000
Allocator Fix,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
WMT Interlacer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
CyberLink TimeStretch Filter (CES),0x00200000,1,1,,1.00.0000.2212
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
CyberLink TL MPEG Splitter,0x00200000,1,2,,3.02.0000.2219
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
CyberLink MPEG Muxer,0x00200000,2,1,,5.01.0000.1723
Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
CyberLink Video/SP Decoder (HP),0x00200000,2,3,,8.04.0000.1502
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
ffdshow subtitles filter,0x00200000,2,1,,1.01.3964.0000
MPC - Mpeg Splitter (Gabest),0x00400001,1,1,,1.03.1458.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
WMT DV Extract,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
P2G Video Regulator,0x00200000,1,1,,2.05.0000.1818
LAV Audio Decoder,0x00400001,1,1,,0.31.0000.0000
P2G Audio Encoder,0x00200000,2,0,,2.00.0000.4815
WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Volume,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Haali Video Sink,0x00200000,1,0,,1.11.0096.0014
Stretch Video,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514
CyberLink MPEG Decoder,0x00200000,2,3,,5.00.0000.0929
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.17514
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,,1.01.3964.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xfire Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514
Audio Capture Sources:
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,,6.06.7601.17514
Video Capture Sources:
Google Camera Adapter 0,0x00000000,0,0,,
Google Camera Adapter 1,0x00000000,0,0,,
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,,6.06.7601.17514
BDA CP/CA Filters:
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17528
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.17514
Audio Renderers:
CyberLink Audio Renderer (HP),0x00200000,1,0,,7.00.0000.2111
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
EVR Power Information
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Aug 1, 2003
I actually doubt that Steam had anything to do with it. The ads are getting more and more clever and sometimes appear to be from the sites they are on.

Did this card come with the machine? If it did, you should use drivers from the computer manufacturer.

Did you remove all ATI software using the ATI cleaner in Programs & Features?

(Chkdsk would not have any affect on System Restore points. If you have the DVD, try running System Restore from that, or picking another point.)


Thread Starter
Nov 15, 2011
I used Driver Sweeper to remove all of the AMD Drivers. Upon restart in Safe Mode, it stated that Windows automatically installed a newly found video device. It is listed in the Device Manager under the Display tab as "Standard VGA Graphics Adapter".

Where do I go from here?


Jan 2, 2001
First of all, hp lists 5 different systems under that model #. Make sure of the exact system you have and what suffix is used on the model # ie AX, TX, etc.

Once you find the correct model #, go to the hp site and download the chipset or mb drivers and video driver. Install the chipset driver first and reboot; now install the video driver.
Aug 1, 2003
I used Driver Sweeper to remove all of the AMD Drivers. Upon restart in Safe Mode, it stated that Windows automatically installed a newly found video device. It is listed in the Device Manager under the Display tab as "Standard VGA Graphics Adapter".

Where do I go from here?
cjdriver kind of beat me to it, but when the standard VGA driver is used, it is because the OS can't identify what card you have. That is usually because the chipset drivers are missing. I was just coming back here because I thought that maybe the driver sweeper deleted too much and that other devices might be missing, too. But I see someone else had the idea sooner. :D


Jan 2, 2001
Yes. Download that and the video driver. Install the chipset driver and reboot. Now install the video driver.

Note before doing anything I would highly advise you to make a current backup of anything important ie docs, mp3s, etc.


Thread Starter
Nov 15, 2011
The issue that I am having is that whenever I attempt to download the chipset drivers from the AMD website, it fails to complete the installation process shortly after it begins giving me that same error message - "Failed to load detection driver". The AMD Catalyst installation program basically freezes up after that. I can't seem to find the chipset drivers anywhere else except the AMD website.

In my Device Manager, it has the AMD RAID device listed under Storage Controllers, but the Display Adapters still only has Standard VGA Graphics Adapter.

I remember what my set up looked like before, and it had RS880 listed in the Display Adapters as well as Radeon 4200. The HP factory drivers under the exact model name have the graphics drivers listed as RS880 and Radeon 3000 Integrated graphics for some reason. You can see it when you go to the link and I'm positive that my PC is a HP Pavillion p6510y.

Basically, you are right in that my PC is not finding my chipset. Even when I run CPUX which tells me all of the PC's specs, it has no chipset. It used to be Foxconn RS880. When I attempt to get the drivers from the AMD website, it fails every time giving me that dreaded "Failed to load detection driver" error.
Aug 1, 2003
The chipset has nothing to do with the display. It has to do with your main board, so it will come from the HP site. You can't install the graphics until all the motheboard resources are installed first.

Do you know what board you have?

You can get more info using PCWizard

Take a look in Device Manager. What devices there need drivers? Look under the "Other" section there, too.

You should start by using the graphics driver from HP. Once you get that working, then think about updating.

RAID has nothing to do with graphics, either. That is the driver for a RAID array of hard drives which I don't believe that you even have.

I found the chipset drivers, but I need to know what board you have and what socket for the CPU.

Without knowing any more, I'd suggest that you try this chipset driver.
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