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Solved: Computer using Windows XP hangs during shut down process

Discussion in 'Virus & Other Malware Removal' started by cangri76, Feb 17, 2005.

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  1. cangri76

    cangri76 Thread Starter

    Joined:
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    My computer with Windows XP will not shutdown it hangs at "Windows is Shutting Down". Computer doesn’t power down. I’m forced to manually press the power button to turn off the computer.

    Any ideas?
     
  2. Firah

    Firah

    Joined:
    Apr 22, 2003
    Messages:
    765
    Try this:

    Control Panel> Sound and Audio Devices> Sound

    Scroll down to 'Exit Windows'

    Choose 'None'.

    Also clear all unnecessay startup programs in msconfig.
     
  3. RAM-PAGE

    RAM-PAGE Banned

    Joined:
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    Messages:
    2,355
    Take a look at Tuning Windows XP on the links below.
     
  4. cangri76

    cangri76 Thread Starter

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    Nov 28, 2004
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    I tried Firah suggestion but I'm still having the same problem.

    I looked at Tuning Windows XP on the links provided by RAM-PAGE but it does not explain how to do those things to speed up my computer's performance and to make my computer to shut down properly.
     
  5. Dr Dave

    Dr Dave

    Joined:
    Apr 8, 2002
    Messages:
    1,156
    Go to your error log and see what your problem is.
    For those who don't know where the error log is located.
    [1] Start Menu
    [2] Help and Support
    [3] Pick a Task
    [4] Tools
    [5] Advanced System Information
    [6] View the Error Log
     
  6. cangri76

    cangri76 Thread Starter

    Joined:
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    Messages:
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    Here is the output from my error log:

    Wednesday, December 01, 2004 Applicatio n Hang Hanging application IEXPLORE.EXE, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Wednesday, December 01, 2004 Applicatio n Hang Hanging application IEXPLORE.EXE, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Wednesday, December 01, 2004 Applicatio n Hang Hanging application IEXPLORE.EXE, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Wednesday, December 01, 2004 Applicatio n Hang Hanging application IEXPLORE.EXE, version 6.0.2800.1106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Wednesday, December 08, 2004 Perflib The timeout waiting for the performance data collection function ".NET CLR Data" in the "C:\WINDOWS\System32\netfxperf .dll" Library to finish has expired. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted.

    Wednesday, December 08, 2004 Perflib The timeout waiting for the performance data collection function "TapiSrv" in the "C:\WINDOWS\System32\tapiperf. dll" Library to finish has expired. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted.
    Friday, December 10, 2004 Applicatio n Hang Hanging application YPager.exe, version 6.0.0.1750, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Monday, December 13, 2004 Applicatio n Hang Hanging application narrator.exe, version 5.1.2600.1143, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Thursday, January 20, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Saturday, January 22, 2005 Ci Content index on c:\system volume information\catalog.wci is corrupt. Please shutdown and restart the Indexing Service (cisvc).

    Saturday, January 22, 2005 Ci Cleaning up corrupt content index metadata on c:\system volume information\catalog.wci. Index will be automatically restored by refiltering all documents.

    Thursday, February 03, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Sunday, February 06, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Friday, February 11, 2005 Perflib The open procedure for service "PerfDisk" in DLL "C:\WINDOWS\System32\perfdisk. dll" has taken longer than the established wait time to complete. There may be a problem with this extensible counter or the service it is collecting data from or the system may have been very busy when this call was attempted.

    Friday, February 11, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Saturday, February 12, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Monday, February 14, 2005 Applicatio n Error Faulting application picture.exe, version 1.0.0.6253, faulting module pictrls.dll, version 1.0.0.6253, fault address 0x0002a470.

    Monday, February 14, 2005 Applicatio n Error Faulting application picture.exe, version 1.0.0.6253, faulting module unknown, version 0.0.0.0, fault address 0x65637845.

    Thursday, February 17, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Thursday, February 17, 2005 Applicatio n Hang Hanging application SpybotSD.exe, version 1.3.0.12, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Thursday, February 17, 2005 Applicatio n Hang Hanging application SpybotSD.exe, version 1.3.0.12, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Thursday, February 17, 2005 Applicatio n Error Faulting application cwshredder.exe, version 2.12.0.0, faulting module cwshredder.exe, version 2.12.0.0, fault address 0x00003373.
    Thursday, February 17, 2005 Applicatio n Hang Hanging application MCC Monitor.exe, version 1.0.0.25, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Thursday, February 17, 2005 Applicatio n Hang Hanging application MCC Monitor.exe, version 1.0.0.25, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Thursday, February 17, 2005 Applicatio n Hang Hanging application MCC Monitor.exe, version 1.0.0.25, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Thursday, February 17, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Sunday, February 20, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Monday, February 21, 2005 PerfNet Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.
     
  7. cangri76

    cangri76 Thread Starter

    Joined:
    Nov 28, 2004
    Messages:
    25
    Any Suggestions? Help Please
     
  8. cangri76

    cangri76 Thread Starter

    Joined:
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    Original problem:

    My computer with Windows XP will not shutdown it hangs at "Windows is Shutting Down". Computer doesn’t power down. I’m forced to manually press the power button to turn off the computer.

    Can anybody tell me what to do to solve this? Help Please.

    Thanks

    :confused:
     
  9. RAM-PAGE

    RAM-PAGE Banned

    Joined:
    Dec 19, 2004
    Messages:
    2,355
    I see that SpyBot has hung a couple of times. Have you tried using AdAware SE?

    Run AdAware first then download Hijack This, scan and save a log and post the log to the Security Forum.
     
  10. bradly

    bradly

    Joined:
    Feb 10, 2005
    Messages:
    773
    1. Try Start - Run - type in "msconfig", and click the Startup Tab.
    2. Bottom Right, click "disable all", then apply, then close and have it reboot (it will probably still hang on shutdown right now).
    3. After you have it restarted, put a check in the checkbox of the system config utility window, and then hit OK. Now shutdown again.

    Did it hang again? If not, then there's something in the startup menu that is causing your machine to hang when it shutsdown. Now you can go back into msconfig, and start re-checking [one-by-one, and rebooting] the important ones (usually you will only need your antivirus, firewall, and sometimes ISP software running).

    See if this helps - you really want to keep your startup items to a minimum anyways.
     
  11. cangri76

    cangri76 Thread Starter

    Joined:
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    Problem solved !!!

    Thanks Bradly. (y)
     
  12. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

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    Out of interest,which program was it that was causing the hangup?
     
  13. bradly

    bradly

    Joined:
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    773
    Your welcome ;)
     
  14. cangri76

    cangri76 Thread Starter

    Joined:
    Nov 28, 2004
    Messages:
    25
    Bradly,

    I did what you suggested and it seems to work fine but I found out something that I do not know how to explain. When I used my computer for a short period of time it shutdown perfect but If I used for a long period of time it still hanging at "Windows is Shutting Down". Computer doesn’t power down. I’m forced to manually press the power button to turn off the computer. This is bizzard !!!! :confused:

    Any ideas? Please help
     
  15. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
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    Download, install and run HiJackThis

    Copy/paste the log that is created into a reply post.
     
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