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Solved: computer very slow and Explorer very slow/hangs

Discussion in 'Windows Vista' started by Teletec, Sep 14, 2011.

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  1. Teletec

    Teletec Thread Starter

    Joined:
    Sep 14, 2011
    Messages:
    16
    Hello,
    Im hoping I can Please find some help. My Vaio has become slower and slower and now is Terrible. Separate from start up and processing speeds, Internet Explorer (IE 8) super slow (on any Internet connection). It gets the Not Responding message occasionally or just plain takes a very long time. I,ll even click on a window several times with nothing and then five windows will open with the same thing.

    I have a ton of things on startup and services tabs from the msconfig window. So I'm sure I can clean that up but not sure exactly what I need to keep. Also not sure that is the real problem. Very seriously considering trying to reload vista but I have to find all my softwaRe discs. Not sure I have everything. I have a good bit of software on here. I use mcafee anti virus. Not opposed to changing that but would rather find the real problem bacause computer ran a couple of years fine with mcafee.

    Please help. Thank you!!!

    Sony Vaio VGN-NR385E; Windows Vista home premium SP1; 2GB ram; intel core duo CPU T5550 1.83GHz

    also presumably unrelated my wireless adapter seems to have just stopped working.
     
  2. razorwing

    razorwing Banned

    Joined:
    Jul 5, 2011
    Messages:
    450
    HELLO and Welcome To Tech Support Guy. :)

    Download CCLEANER from one of the links below:

    Download from FileHippo
    Download from Piriform


    Open CCleaner hit the tools button startup then copy to text pad Post the results in your next reply to me.
    Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!
     
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Why hasn't Windows Vista Home Premium SP1 been upgraded to SP2?

    Have you been keeping up with and installing the important/recommended updates that are released every month?

    -------------------------------------------------------

    Let's see what's installed and auto-loading, and if any obvious issues need to be addressed.

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ----------------------------------------------------

    Go to Start - Run - MSCONFIG - OK - "Services" tab.

    Make sure that all service entries have a checkmark.

    If some of them don't, check them all, then click Apply - OK - Restart.

    ---------------------------------------------------
     
  4. Teletec

    Teletec Thread Starter

    Joined:
    Sep 14, 2011
    Messages:
    16
    Thanks for the guidance so far. Actually, I usually do install the updates. I review the "important updates" and have them installed each month. I might be going crazy but I didn't see SP2 as "important" until I just went and checked my update reminder after I read the blog and there it was. Both before and after the SP2 update was installed, I tried to run the scan and create log in HiJackThis. When I attempt to do that, I get a pop up window message that says:

    "For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start, Run and type:
    notepad C:\Windows\System32\drivers\etc\hosts

    and press enter. Find the lines(s) HijackThis reports and delete them. Save the file as 'hosts.' (with quote), and reboot.

    For Vista: simply exit HijackThis, right click on the HijackThis icon, choose 'Run as adminstrator'."

    When I click "OK" it runs but wont doesn't create the log.

    Then I get a message that says "Cannot find the C:\Program Files\TrendMicro\HiJackThis\hijackthis.log file. Do you want to create a new file?"

    If I say yes, notepad opens but doesn't create the file for me.

    If I rightclick the HijackThis icon, there is no option for "Run as adminstrator".

    I did check the msconfig and the processes tab. All lines were checked.

    I have not yet downloaded the CCleaner yet but can do that pending any latest recommendations you have.

    Thanks.
     
  5. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Go to Control Panel - User Accounts.

    Turn off or disable the User Account Control(UAC) feature, then apply the change.

    Restart the computer.

    HiJackThis should work okay now.

    ------------------------------------------------------
     
  6. Teletec

    Teletec Thread Starter

    Joined:
    Sep 14, 2011
    Messages:
    16
    Here is my HijackThis file:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 6:34:35 PM, on 9/15/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.19088)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Apoint\Apoint.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Sony\VAIO Center Access Bar\VCAB.exe
    C:\Program Files\Sony\VAIO PC Wireless LAN Wizard\AutoLaunchWLASU.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
    C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
    C:\Program Files\Lexmark S600 Series\lxedmon.exe
    C:\Program Files\Apoint\ApMsgFwd.exe
    C:\Program Files\Lexmark S600 Series\ezprint.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Sony\Network Utility\LANUtil.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Logitech\Logitech Vid\Vid.exe
    C:\Program Files\ActivIdentity\ActivClient\acevents.exe
    C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
    C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Apoint\Apntex.exe
    C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\T-Mobile\T-Mobile Connection Manager\Bin\mcserver.exe
    C:\Program Files\CASIO\Photo Loader\Plauto.exe
    C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
    C:\Windows\system32\cmd.exe
    C:\Program Files\T-Mobile\T-Mobile Connection Manager\Bin\dbus-daemon.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\T-Mobile\T-Mobile Connection Manager\Bin\db_daemon.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.washingtonpost.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20110515232459.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Lexmark Printable Web - {D2C5E510-BE6D-42CC-9F61-E4F939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [VAIO Center Access Bar] "c:\program files\sony\VAIO Center Access Bar\VCAB.exe" 1
    O4 - HKLM\..\Run: [VAIO Help and Support Demo] "C:\Program Files\Sony\VAIO Help and Support Demo\LaunchVHSD.exe"
    O4 - HKLM\..\Run: [VWLASU] "C:\Program Files\Sony\VAIO PC Wireless LAN Wizard\AutoLaunchWLASU.exe"
    O4 - HKLM\..\Run: [VAIORegistration] "C:\Program Files\Sony\First Experience\WelcomeLauncher.exe"
    O4 - HKLM\..\Run: [VAIOSurvey] "C:\Program Files\Sony\VAIO Survey\Vista VAIO Survey.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel PhotoDownloader.exe" -startup
    O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
    O4 - HKLM\..\Run: [lxedmon.exe] "C:\Program Files\Lexmark S600 Series\lxedmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark S600 Series\ezprint.exe"
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [NSUFloatingUI] "C:\Program Files\Sony\Network Utility\LANUtil.exe"
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Logitech Vid\vid.exe" -bootmode
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: EvernoteClipper.lnk = C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
    O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
    O4 - Global Startup: Device Detector 2.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
    O4 - Global Startup: MCtlSvc.lnk = C:\Program Files\T-Mobile\T-Mobile Connection Manager\Bin\mcserver.exe
    O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 4.0\resources\en-US\local\search.html
    O8 - Extra context menu item: Add to Evernote 4.0 - res://C:\Program Files\Evernote\Evernote\EvernoteIE.dll/204
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
    O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
    O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: @C:\Program Files\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O9 - Extra 'Tools' menuitem: @C:\Program Files\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{BD50A76B-EC61-4035-8AB4-8FDB5850BC27}: NameServer = 192.168.1.1
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: DM1Service - OLYMPUS Corporation - C:\Program Files\Olympus\DeviceDetector\DM1Service.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: lxedCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxedserv.exe
    O23 - Service: lxed_device - - C:\Windows\system32\lxedcoms.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Windows\system32\mfevtps.exe
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: NSUService - Sony Corporation - C:\Program Files\Sony\Network Utility\NSUService.exe
    O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: Splashtop® Remote Service (SplashtopRemoteService) - Splashtop Inc. - C:\Program Files\Splashtop\Splashtop Remote\Server\SRService.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: Splashtop Software Updater Service (SSUService) - Splashtop Inc. - C:\Program Files\Splashtop\Splashtop Software Updater\SSUService.exe
    O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
    O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
    O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
    O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
    O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
    O23 - Service: VAIO Media Content Collection (VAIOMediaPlatform-UCLS-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\UCLS.exe
    O23 - Service: VAIO Media Content Collection (HTTP) (VAIOMediaPlatform-UCLS-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
    O23 - Service: VAIO Media Content Collection (UPnP) (VAIOMediaPlatform-UCLS-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
    O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper.exe
    O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
    O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
    O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
    --
    End of file - 19534 bytes
     
  7. razorwing

    razorwing Banned

    Joined:
    Jul 5, 2011
    Messages:
    450
    Open msconfig and disable these entires from startup tab


    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide


    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [VAIO Center Access Bar] "c:\program files\sony\VAIO Center Access Bar\VCAB.exe" 1
    O4 - HKLM\..\Run: [VAIO Help and Support Demo] "C:\Program Files\Sony\VAIO Help and Support Demo\LaunchVHSD.exe"

    O4 - HKLM\..\Run: [VAIORegistration] "C:\Program Files\Sony\First Experience\WelcomeLauncher.exe"
    O4 - HKLM\..\Run: [VAIOSurvey] "C:\Program Files\Sony\VAIO Survey\Vista VAIO Survey.exe"

    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel PhotoDownloader.exe" -startup
    O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
    O4 - HKLM\..\Run: [lxedmon.exe] "C:\Program Files\Lexmark S600 Series\lxedmon.exe"
    O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark S600 Series\ezprint.exe"

    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun



    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: EvernoteClipper.lnk = C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
    O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
    O4 - Global Startup: Device Detector 2.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe

    O4 - Global Startup: MCtlSvc.lnk = C:\Program Files\T-Mobile\T-Mobile Connection Manager\Bin\mcserver.exe
    O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

    After disabling these from starting up reboot your pc
     
  8. razorwing

    razorwing Banned

    Joined:
    Jul 5, 2011
    Messages:
    450
    Or just disable them via ccleaner and go ahead and run the cleaner im sure you need to delete some temp files.

    Also if you dont want to download anything try this.
    Click Start - Run, then type in

    %temp%

    then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, empty the Recycle Bin and restart the computer.

    I copied this from a previous post from flavalee but if you dont want to download ccleaner it will take a bit longer but provide the same function
     
  9. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Go here and click one of the "Download @ MajorGeeks" links to download and save Norton Removal Tool 2012.0.0.19.

    After it's been downloaded and saved, close all open windows first, then double-click it to run it.

    Allow it to remove everything that's associated with Symantecs, Norton, and LiveUpdate.

    After the removal process is finished, restart the computer if prompted to.

    ---------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------
     
  10. Teletec

    Teletec Thread Starter

    Joined:
    Sep 14, 2011
    Messages:
    16
    Sorry for the delayed reply - I was out all day. Here is update:

    A. I have installed CCleaner. I analyzed the Cleaner function and saved the file of recommended changes. I have not made the changes yet. I did not do anything on the Registry function. Log file summary below. Entire file is not below as it had a huge amout of line items.

    B. I installed and ran the Norton Removal Tool.

    C. I saved the uninstall list from HijackThis. Log file below.

    I have not yet removed any of the Temp files or other apps or startup items yet. I wanted to share all this and get your input before I take further action. Thank you for the help!!

    CCleaner CLEANER FILES DETAILS SUMMARY:

    ANALYSIS COMPLETE - (147.507 secs)
    ------------------------------------------------------------------------------------------
    785 MB to be removed. (Approximate size)
    ------------------------------------------------------------------------------------------
    Details of files to be deleted (Note: No files have been deleted yet)
    ------------------------------------------------------------------------------------------
    Internet Explorer - Temporary Internet Files 124,642 KB 1,055 files
    Internet Explorer - History 2,839 KB 21 files
    Internet Explorer - Cookies 421 KB 692 files
    Internet Explorer - Index.dat files 3,216 KB 5 files
    Windows Explorer - Recent Documents 47 KB 65 files
    System - Empty Recycle Bin 28,748 KB 13 files
    System - Temporary Files 352,586 KB 3,412 files
    System - Windows Log Files 95,092 KB 42 files
    Applications - Adobe Acrobat 10.0 1,491 KB 8 files
    Applications - Adobe Acrobat 8.0 2,609 KB 15 files
    Applications - Adobe Acrobat 9.0 1,054 KB 6 files
    Applications - Adobe Reader 10.0 1,491 KB 8 files
    Applications - Evernote 53 KB 8 files
    Applications - Google Earth 82,023 KB 2 files
    Applications - McAfee AntiVirus 22,803 KB 619 files
    Applications - MS Office Picture Manager 370 KB 4 files
    Applications - Office 2003 58 KB 56 files
    Applications - Office 2007 58 KB 56 files
    Internet - Skype 10 KB 3 files
    Multimedia - Adobe Flash Player 422 KB 1,010 files
    Multimedia - Microsoft Silverlight 4 KB 12 files
    Multimedia - Quicktime Player 3 KB 1 files
    Multimedia - Quicktime Player Cache 82,884 KB 14 files
    Multimedia - Windows Media Player 1 KB 1 files
    Utilities - Windows Defender 454 KB 64 files
    Windows - MS Search 384 KB 3 files

    HijackThis UNINSTALL LIST:

    ABBYY FineReader 6.0 Sprint
    AceMoney Lite
    Acrobat.com
    Acrobat.com
    Activation Assistant for the 2007 Microsoft Office suites
    ActivClient 6.1 x86
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader X (10.0.1)
    Alps Pointing-device for VAIO
    Amazon MP3 Downloader 1.0.3
    AnswerWorks 5.0 English Runtime
    AOL Toolbar 4.0
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcGIS Desktop 10
    ArcGIS Desktop 10 Tutorial Data
    Audible Download Manager
    Bing Maps 3D
    Bonjour
    Canon G.726 WMP-Decoder
    Canon MovieEdit Task for ZoomBrowser EX
    Canon RAW Image Task for ZoomBrowser EX
    Canon Utilities CameraWindow
    Canon Utilities CameraWindow DC
    Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
    Canon Utilities MyCamera
    Canon Utilities MyCamera DC
    Canon Utilities PhotoStitch
    Canon Utilities RemoteCapture DC
    Canon Utilities RemoteCapture Task for ZoomBrowser EX
    Canon Utilities ZoomBrowser EX
    Canon ZoomBrowser EX Memory Card Utility
    CCleaner
    Click to Disc
    Click to Disc Editor
    Compatibility Pack for the 2007 Office system
    Corel Paint Shop Pro Photo X2
    Crackle Screen Saver 1.0
    Evernote v. 4.4.1
    GearDrvs
    GeoPDF Toolbar
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Google Updater
    HDAUDIO SoftV92 Data Fax Modem with SmartCP
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Intel(R) Graphics Media Accelerator Driver
    IsoBuster 2.8
    iTunes
    Java(TM) 6 Update 26
    Java(TM) 6 Update 4
    Java(TM) 6 Update 5
    Java(TM) 6 Update 6
    Java(TM) SE Runtime Environment 6
    Learning Lodge Navigator
    Legacy 7.4
    Legacy Charting 7.4
    Lexmark Printable Web
    Lexmark S600 Series
    LocationFree Player
    Logitech Vid
    Logitech Webcam Software
    Logitech Webcam Software Driver Package
    McAfee AntiVirus Plus
    McAfee Security Scan Plus
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office File Validation Add-In
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Professional Edition 2003
    Microsoft Silverlight
    Microsoft SQL Server 2008 Native Client
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    Napster
    Napster Burn Engine
    NetZero Internet and Voice Offer
    OpenMG Limited Patch 4.7-07-15-19-01
    OpenMG Secure Module 4.7.00
    OpenOffice.org 2.4
    Perfect Attorney Premium
    Photo Loader 3.0E
    Photo Transport Ver. 1.0.0(E)
    Photohands 1.0E
    QuickBooks Simple Start 2008
    QuickTime
    Realtek High Definition Audio Driver
    Roxio Activation Module
    Roxio Easy Media Creator Home
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Setting Utility Series
    Skype Toolbars
    Skype™ 5.1
    SonicStage Mastering Studio
    SonicStage Mastering Studio Audio Filter
    SonicStage Mastering Studio Audio Filter Custom Preset
    SonicStage Mastering Studio Plugins
    Sony Picture Utility
    Sony Video Shared Library
    Splashtop Streamer
    Splashtop Streamer
    SupportSoft Assisted Service
    thinkorswim
    T-Mobile Connection Manager
    TurboTax 2008
    TurboTax 2008 WinPerFedFormset
    TurboTax 2008 WinPerProgramHelp
    TurboTax 2008 WinPerReleaseEngine
    TurboTax 2008 WinPerTaxSupport
    TurboTax 2008 WinPerUserEducation
    TurboTax 2008 wrapper
    TurboTax 2009
    TurboTax 2009 wdciper
    TurboTax 2009 WinPerFedFormset
    TurboTax 2009 WinPerReleaseEngine
    TurboTax 2009 WinPerTaxSupport
    TurboTax 2009 wrapper
    TurboTax 2010
    TurboTax 2010 wdciper
    TurboTax 2010 WinPerFedFormset
    TurboTax 2010 WinPerReleaseEngine
    TurboTax 2010 WinPerTaxSupport
    TurboTax 2010 wrapper
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    VAIO Center Access Bar
    VAIO Content Folder Setting
    VAIO Content Metadata Intelligent Analyzing Manager
    VAIO Content Metadata Manager Setting
    VAIO Content Metadata XML Interface Library
    VAIO Control Center
    VAIO DVD Menu Data Basic
    VAIO Entertainment Center
    VAIO Entertainment Platform
    VAIO Event Service
    VAIO Help and Support
    VAIO Launcher
    VAIO Media 6.0
    VAIO Media AC3 Decoder 1.0
    VAIO Media Content Collection 6.0
    VAIO Media Integrated Server 6.2
    VAIO Media Redistribution 6.0
    VAIO Media Registration Tool 6.0
    VAIO Movie Story
    VAIO Movie Story Template Data
    VAIO MusicBox
    VAIO MusicBox Sample Music
    VAIO OOBE and Welcome Center
    VAIO Original Function Setting
    VAIO PC Wireless LAN Wizard
    VAIO Power Management
    VAIO Productivity Center
    VAIO Security Center
    VAIO Service Utility
    VAIO Smart Network
    VAIO Startup Assistant
    VAIO Survey
    VAIO Update 3
    VAIO Wallpaper Contents
    WebEx
    WinDVD for VAIO
     
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Go to Control Panel - Programs and Features.

    Uninstall the following:

    Acrobat.com

    Adobe AIR

    AOL Toolbar
    - unless you actually need and use it

    Apple Software Update

    Google Toolbar
    - unless you actually need and use it

    Google Update Helper

    Google Updater

    Java(TM) 6 Update 4

    Java(TM) 6 Update 5

    Java(TM) 6 Update 6

    Java(TM) SE Runtime Environment 6

    NetZero Internet And Voice Offer
    - unless you actually need and use it

    QuickBooks Simple Start 2008 - unless you actually need and use it

    Skype Toolbars - unless you actually need and use it

    -----------------------------------------------------------------

    Adobe Reader 10.0.1 should be updated to Adobe Reader 10.1.1

    Note: If it doesn't self-update via its "Help - Check For Updates" feature, use the link that I provided to download and manually update it.

    -----------------------------------------------------------------

    Java(TM) 6 Update 26 should be updated to Java Runtime Environment 1.6.0.27

    -----------------------------------------------------------------

    OpenOffice.org 2.4 is very outdated and should be updated to OpenOffice.org 3.3.0

    Note: If you no longer need or use it, uninstall it instead.

    -----------------------------------------------------------------

    Skype 5.1 should be updated to Skype 5.5.0

    Note: If you no longer need or use it, uninstall it instead.

    -----------------------------------------------------------------

    I see nothing in your computer for combating malware, spyware, hijackers, etc.

    Download and save the free version of the following:

    Malwarebytes Anti-Malware 1.51.2.1300

    SUPERAntiSpyware 5.0.0.1118

    then close all open windows first, then install them, then restart the computer.

    DON'T do anything else with them yet.

    -----------------------------------------------------------------
     
  12. Teletec

    Teletec Thread Starter

    Joined:
    Sep 14, 2011
    Messages:
    16
    I have done everything above that you mention on your last post. Awaiting your next reply. Thank you very much.
     
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    -------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the Quick Scan option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ------------------------------------------------------
     
  14. Teletec

    Teletec Thread Starter

    Joined:
    Sep 14, 2011
    Messages:
    16
    Here are the two log files:

    Malwarebytes' Anti-Malware 1.51.2.1300
    www.malwarebytes.org
    Database version: 7766
    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.19120
    9/21/2011 8:51:32 PM
    mbam-log-2011-09-21 (20-51-32).txt
    Scan type: Quick scan
    Objects scanned: 235201
    Time elapsed: 11 minute(s), 44 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 1
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)
    __________

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com
    Generated 09/21/2011 at 09:07 PM
    Application Version : 5.0.1118
    Core Rules Database Version : 7715
    Trace Rules Database Version: 5527
    Scan type : Quick Scan
    Total Scan Time : 00:06:36
    Operating System Information
    Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
    UAC Off - Administrator
    Memory items scanned : 970
    Memory threats detected : 0
    Registry items scanned : 30638
    Registry threats detected : 0
    File items scanned : 7882
    File threats detected : 14
    Adware.Tracking Cookie
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@kontera[1].txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@legolas-media[2].txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\L4PNN93Q.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\19S8ZZ1D.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\7C9TTG8W.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\8GXQ51N9.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\LJP32FXB.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\GX41FRRQ.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\IT2ZVXFK.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\35A14UK5.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\WGRO0ELC.txt
    C:\Users\owner\AppData\Roaming\Microsoft\Windows\Cookies\C2WS88QI.txt
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,609
    Close all open windows first, then start HiJackThis and click "Do a system scan and save a log file".

    Save the new log that appears, then submit it here.

    ------------------------------------------------------
     
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