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Solved: Computer very slow to start and respond

Discussion in 'Windows XP' started by kim190456, Dec 21, 2011.

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  1. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    My pc has suddenly become very slow and unresponsive. It takes ages to start and is very slow when using the internet too. Everything takes ages. One day it was fine then it was slow. Can you help or where do I start. System info is as follows

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x86 Family 15 Model 4 Stepping 7
    Processor Count: 2
    RAM: 501 Mb
    Graphics Card: Intel(R) Q965/Q963 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 76285 MB, Free - 29457 MB;
    Motherboard: Dell Inc., 0WF810
    Antivirus: AntiVir Desktop, Updated: Yes, On-Demand Scanner: Disabled

    Many thanks
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    Windows XP Professional SP2 hasn't been upgraded to SP3(which was released over 3 years ago), so that computer is lacking several enhancements and security-related fixes.

    Only 512 MB of RAM is installed, so it should be increased to at least 1024 MB(1 GB), but preferably to 2048 MB(2 GB).

    What's the model name and model number of that Dell, and what's the 7-character service tag number on the sticker?

    ------------------------------------------------------

    A sudden slowdown and unresponsiveness can occur for a number of reasons, so we need to get a better picture of that computer, so do the following:

    ------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ------------------------------------------------------
     
  3. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    Can't find sticker you refer too. Here are the two logs you requested


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 14:34:37, on 22/12/2011
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    c:\centenn.ial\audit\CAgent32.exe
    C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
    c:\centenn.ial\audit\xferwan.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\WINDOWS\system32\ICO.EXE
    C:\Program Files\McAfee\Common Framework\UdaterUI.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEFE.EXE
    C:\Program Files\McAfee\Common Framework\McTray.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sky.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.babylon.com/?AF=100476&babsrc=HP_ss&mntrId=98801b1500000000000000188b68b014
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sky.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
    R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.35.10\bh\BabylonToolbar.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
    O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.5.4.11.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo Layers Runtime\YontooIEClient.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.35.10\BabylonToolbarTlbr.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
    O4 - HKLM\..\Run: [Discovery User Input] c:\Discovery\User Input\userin32.exe
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [EPSON Stylus SX200 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEFE.EXE /FU "C:\WINDOWS\TEMP\E_S50.tmp" /EF "HKCU"
    O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'Default user')
    O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
    O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.5.4.11.dll/206 (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1167313853670
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = archant.co.uk
    O17 - HKLM\Software\..\Telephony: DomainName = archant.co.uk
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = archant.co.uk
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = archant.co.uk
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: CentennialClientAgent - Centennial Software Limited - c:\centenn.ial\audit\CAgent32.exe
    O23 - Service: CentennialIPTransferAgent - Centennial Software Limited - c:\centenn.ial\audit\xferwan.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
    O23 - Service: VNC Server (winvnc) - Constantin Kaplinsky - C:\Program Files\TightVNC\WinVNC.exe

    --
    End of file - 10375 bytes

    ABBYY FineReader 6.0 Sprint
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Reader X (10.1.1)
    Amazon MP3 Downloader 1.0.9
    Avira AntiVir Personal - Free Antivirus
    Babylon toolbar on IE
    BitComet 1.29
    Broadcom Gigabit Integrated Controller
    Camera RAW Plug-In for EPSON Creativity Suite
    coverXP (remove only)
    DivX Setup
    EPSON Attach To Email
    EPSON Easy Photo Print
    EPSON File Manager
    EPSON Scan
    EPSON Scan Assistant
    EPSON Stylus SX200 Series Printer Uninstall
    EPSON Stylus SX200_SX400_TX200_TX400 Manual
    EPSON Web-To-Page
    Google Chrome
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    High Definition Audio Driver Package - KB835221
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.0 (KB932471)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954708)
    Intel(R) Graphics Media Accelerator Driver
    Java(TM) 6 Update 29
    Junk Mail filter update
    LWS Twitter
    Malwarebytes' Anti-Malware version 1.51.2.1300
    MetaFrame Presentation Server Client
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0 Service Pack 1
    Microsoft .NET Framework 3.0 Service Pack 1
    Microsoft Choice Guard
    Microsoft Office Live Add-in 1.3
    Microsoft Office Outlook Connector
    Microsoft Office Standard Edition 2003
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Visual C++ 2005 Redistributable - KB2467175
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Mouse Suite for Desktop Computers
    MSVCRT
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 6 Service Pack 2 (KB954459)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows Media Player 9 (KB917734)
    Security Update for Windows Media Player 9 (KB936782)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937894)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941693)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944338-v2)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB948590)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956390)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958215)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB960714)
    Segoe UI
    Sky Broadband
    SoundMAX
    TightVNC 1.2.9
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB908531)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB916846)
    Update for Windows XP (KB920342)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB925720)
    Update for Windows XP (KB925876)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB932823-v3)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951618-v2)
    Update for Windows XP (KB955839)
    VC80CRTRedist - 8.0.50727.6195
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 8
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer
    Windows Presentation Foundation
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Yontoo Layers Runtime 1.10.01

    I look forward to hearing from you. Many Thanks
     
  4. SUEOHIO

    SUEOHIO

    Joined:
    Jan 30, 2007
    Messages:
    3,754
    First Name:
    SUE
    On dell computers the service tag and express service code are found on a tower on the top, sides, or back of the unit.On a dell laptop the sticker should be on the bottom of the computer.If one cant be found then it was removed for some reason but should never be removed because they have important information on them that helps with warranty information, drivers needed, etc.
     
  5. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    I can find a sticker the model no on it is DCCY and there is a serial no of J3Z782J.

    This computer came from my old firm. They were getting rid of lots of PC's and this one just happened to fall in the boot of the car. If you get my drift!!!!
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    According to service tag number J3Z782J, that desktop is a Dell OptiPlex GX620 model.

    Here is the support site that's assigned ONLY to that desktop.

    I suggest you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    According to its system configuration section, it came with 2 - 512 MB DDR2 PC2-4200(DDR2-533) modules of RAM, so I don't know why your system information is showing only 512 MB.

    It's my guess that one of the 512 MB modules has been removed or that one of the 2 modules in it has gone bad.

    According to its specifications section, it supports up to 4 GB of RAM and uses DDR2 PC2-4200(DDR2-533) or DDR2 PC2-5300(DDR2-667) modules.

    My advice is to purchase and install a 512 MB module in all 4 slots so you can increase the overall amount to 2 GB.

    You can purchase a matching pair of 512 MB DDR2 PC2-5300(DDR-667) modules here for $27.99 plus shipping.

    By purchasing 2 matching pairs, this will insure that all 4 modules are the same brand and speed.

    ------------------------------------------------------------

    As soon as I review your "uninstall_list.txt" log, I'll advise you what to uninstall, update, replace, or add.

    ------------------------------------------------------------
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    Unless you actually need and use it, Adobe AIR can be uninstalled.

    Unless you actually need and use it, Babylon Toolbar can be uninstalled.

    Unless you actually need and use it, Google Toolbar can be uninstalled.

    If Google Update Helper is present in Add Or Remove Programs, uninstall it.

    Java(TM) 6 Update 29 needs to be updated to version 1.6.0.30(6 Update 30)

    If you're actually using the Google Chrome browser, you should install Adobe Flash Player 11 Plugin
    You appear to already have Adobe Flash Player ActiveX up-to-date with version 11.

    You already have Malwarebytes Anti-Malware 1.51.2.1300 installed, so you should install SUPERAntiSpyware 5.0.0.1142 to work with it in finding and removing malware, spyware, rogues, hijackers, etc. from your computer.

    There's evidence of McAfee still in your computer, so you need to download and save and then run the McAfee Consumer Product Removal Tool to find and remove it.

    Unless it's already been done, Avira AntiVir Personal needs to be updated to version 12.0.0.870

    ----------------------------------------------
     
  8. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    Thanks for the above. I am on a xmas new year break now. When I come back i will uninstall the programs you advise and then post again to see what next step is.

    Many thanks and a merry xmas to you.

    Kim
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    You're welcome. Enjoy your holiday. We'll continue after we hear from you again. :) (y)

    -------------------------------------------------------------
     
  10. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    I am back now.
    I have uninstalled programs as requested and installed the others you recommend.
    McAfee did not uninstall. It said see log but I am not sure where to find it and Alvira needed windows service packs to install.
    Not sure what to do next.

    Than ks
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    Unfortunately, certain programs won't install or update without having Windows XP SP3.

    Your computer also won't display and download and install the monthly security updates that released from Microsoft.

    --------------------------------------------------------------

    If you've installed SUPERAntiSpyware and have updated Malwarebytes Anti-Malware, do the folllowing.

    DON'T use the computer while each scan is in progress.

    --------------------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    --------------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the "Quick Scan" option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    --------------------------------------------------------------
     
  12. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    Logs as requested


    Malwarebytes Anti-Malware 1.60.0.1800
    www.malwarebytes.org

    Database version: v2012.01.10.03

    Windows XP Service Pack 2 x86 NTFS
    Internet Explorer 8.0.6001.18702
    elgod :: WEROAD06 [administrator]

    10/01/2012 08:18:02
    mbam-log-2012-01-10 (08-18-02).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 229672
    Time elapsed: 17 minute(s), 27 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 01/10/2012 at 09:03 AM

    Application Version : 5.0.1142

    Core Rules Database Version : 8117
    Trace Rules Database Version: 5929

    Scan type : Quick Scan
    Total Scan Time : 00:17:45

    Operating System Information
    Windows XP Professional 32-bit, Service Pack 2 (Build 5.01.2600)
    Administrator

    Memory items scanned : 440
    Memory threats detected : 0
    Registry items scanned : 31411
    Registry threats detected : 0
    File items scanned : 9805
    File threats detected : 54

    Adware.Tracking Cookie
    C:\Documents and Settings\elgod\Cookies\[email protected][2].txt [ /atdmt.combing ]
    C:\Documents and Settings\elgod\Cookies\[email protected][2].txt [ /atdmt ]
    C:\Documents and Settings\elgod\Cookies\[email protected][2].txt [ /c.atdmt ]
    .adtech.de [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .accounts.google.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .accounts.google.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .bookofsex.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.youtube.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .exoclick.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .www.sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .sexintheuk.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ads2.zeusclicks.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    traffik.sexpillguru.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    traffik.sexpillguru.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adultfriendfinder.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .syndication.traffichaus.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .syndication.traffichaus.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .syndication.traffichaus.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ads.crakmedia.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .exoclick.com [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .googleads.g.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .revsci.net [ C:\DOCUMENTS AND SETTINGS\ELGOD\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    Why does the Malwarebytes Anti-Malware log show the scanner settings have been disabled for P2P?

    -------------------------------------------------------------
     
  14. kim190456

    kim190456 Thread Starter

    Joined:
    Aug 27, 2007
    Messages:
    60
    I have no idea. Is it significant then?
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,942
    First Name:
    Frank
    Start Malwarebytes Anti-Malware, then click Settings(tab) - Scanner Settings(tab).

    Select "Show in results list and check for removal" in all 3 action settings.

    Click "Exit".

    ------------------------------------------------------------

    Microsoft releases monthly high-priority updates today(which it does on the second Tuesday of every month).

    You likely won't be alerted to and be able to install them because of not having Windows XP upgraded to SP3.

    ------------------------------------------------------------
     
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