Solved: Computer won't finish shutting down

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Mike_Ford

Thread Starter
Joined
Oct 12, 2005
Messages
16
A while ago, I posted a thread about how my dad's computer wouldn't finish shutting down. It gets to the "Windows is now shutting down" screen and then just sits there. I was told to go to the Window start-up and shut down troubleshooter to fix the problem. I tried that but the troubleshooter is not working. I get to the first screen and tell it that my computer stops responding when I try to shut it down. I click next and it goes to a blank screen. What do I do from there? :confused:
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,263
Mike:

The link that WhitPhil sent you is a good one, so make use of it.

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Go here and click the "HijackThis Self Installer" link so you can download and install HijackThis 1.99.1. Make sure to direct it to install inside the C:\Program Files folder. Close all browser windows, then open the program and run a scan with it. Save the log, then post its entire contents here. The log will show us what programs in that computer are running in the background(#8 in the link that WhitPhil gave you).

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