1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Connect via ethernet but not wireless

Discussion in 'Networking' started by fl3tch3r, Nov 26, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. fl3tch3r

    fl3tch3r Thread Starter

    Joined:
    Mar 27, 2008
    Messages:
    37
    Hi i hope somebody can help, about a month back my internet was running really inconsistent (one minute running fine the next really slow), then the other day it just wouldn't connect, message read : "Internet Explorer cannot Display the WebPage" when i click Diagnose Connection Problems, it says DNS may be down. Also MSN Messanger wont connect either and the errors from the Diagnosis from that were the DNS, and Key Ports. The only way i can connect is via the ethernet cable, any idea what is the problem? Im sure it is some thing very simple but my computer skills are minimul. Thankyou for taking time to read this and hopefully help.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    No reason for huge fonts, we can read the standard sized ones just fine. :)

    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • Have you tried to do a system restore to before the problem occurred?
    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • For wireless laptops, have you made SURE the wireless switch is on?
    • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 74.125.45.100

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. fl3tch3r

    fl3tch3r Thread Starter

    Joined:
    Mar 27, 2008
    Messages:
    37
    Hi firstly thanks for the prompt reply. Im not entirely sure what information you need but hopefully the following is enough.

    ISP: Orange
    Wireless Router: Inventel (model numbe: DV4210-WU)
    Modem: Belkin Wireless G Desktop Network Card
    Wireless Encryption: WEP
    Browser: Windows IE 8

    Tower: Packard Bell iMedia (not sure model, all can tell you is it has a Intel Pentium D CPU 2.80GHz, 1gb memory)
    OS: Vista Home Premium 32bit

    RESULTS:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Lee & Shell>PING 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:
    Reply from 74.125.45.100: bytes=32 time=148ms TTL=49
    Reply from 74.125.45.100: bytes=32 time=140ms TTL=49
    Reply from 74.125.45.100: bytes=32 time=143ms TTL=49
    Reply from 74.125.45.100: bytes=32 time=145ms TTL=49

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 140ms, Maximum = 148ms, Average = 144ms

    C:\Users\Lee & Shell>PING yahoo.com

    Pinging yahoo.com [209.131.36.159] with 32 bytes of data:
    Reply from 209.131.36.159: bytes=32 time=174ms TTL=46
    Reply from 209.131.36.159: bytes=32 time=179ms TTL=46
    Reply from 209.131.36.159: bytes=32 time=174ms TTL=46
    Reply from 209.131.36.159: bytes=32 time=174ms TTL=46

    Ping statistics for 209.131.36.159:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 174ms, Maximum = 179ms, Average = 175ms

    C:\Users\Lee & Shell>NBTSTAT -n

    Local Area Connection:
    Node IpAddress: [192.168.1.45] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    OUR-PC <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    OUR-PC <20> UNIQUE Registered

    Wireless Network Connection:
    Node IpAddress: [192.168.1.95] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    OUR-PC <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    OUR-PC <20> UNIQUE Registered

    C:\Users\Lee & Shell>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Our-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin Wireless G PCI Adapter
    Physical Address. . . . . . . . . : 00-11-50-DD-21-72
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c0e7:9536:b824:975f%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.95(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 195.92.195.90
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-16-17-E8-A2-ED
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4843:3567:64fa:8010%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.45(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 26 November 2009 14:54:31
    Lease Expires . . . . . . . . . . : 27 November 2009 15:12:57
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{59784518-7C80-4391-89EE-0C4A93571
    DA3}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{8ADF4F9E-AA82-4039-AC10-CE9459F6E
    F6B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:3004:397a:a06a:4b38(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3004:397a:a06a:4b38%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Lee & Shell>
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    First step would be to enable DHCP on the wireless connection.


    Configure DHCP for Windows Vista & Windows 7

    1. Click on the Start menu, and select Control Panel.
    2. Click on Network and Internet. (Skip this step if you do not see this Control Panel item.)
    3. Click on Network and Sharing Center.
    4. Click on Manage network connections.
    5. Right click on Connection you wish to change and choose Properties. If Windows say it needs your permission to continue, click Continue.
    6. Select Internet Protocol Version 4(TCP/IPv4) and click Properties.
    7. Select Obtain an IP address automatically.
    8. Select Obtain DNS server address automatically.
    9. Click OK to close the TCP/IP Properties window.
    10. Click OK to close the Local Area Connection Properties window.
    11. Click Close to close the Network Connections window.
    12. Click Close to close the Control Panel window.
    13. Restart your computer.
     
  5. fl3tch3r

    fl3tch3r Thread Starter

    Joined:
    Mar 27, 2008
    Messages:
    37
    Hi, thankyou for your reply once again, i have gone through what you asked me to do and it seems to have done the trick. Thankyou very much.
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    No problem, that's what we do. :)
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/880580