Solved: Connected but can't get on line.

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xico

Thread Starter
Joined
Jun 29, 2002
Messages
29,787
I had a trojan, XP Security Tool that I got rid of, but I can't get on line even tho my wireless says I'm on line. I also have a wired connection as a kind of backup. When I first dealt with the problem I was getting an error message that said a file was missing. I ran TCP/IP repair. It did nothing. I ran MS's TCP/IP repair tool. Like wise it did nothing. Finally I ran an LSP fix. Nothing's worked. This is the log from MS diagnostic tool


ast diagnostic run time: 04/24/10 21:40:54 Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Wireless Network Connection 9, Device=802.11g Wireless PC Card/PCI Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=Local Area Connection 10, Device=Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=VMware Network Adapter VMnet1, Device=VMware Virtual Ethernet Adapter for VMnet1, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=VMware Network Adapter VMnet8, Device=VMware Virtual Ethernet Adapter for VMnet8, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Spiritus, Device=WAN Miniport (PPTP), MediaType=TUNNEL, SubMediaType=NONE
warn This machine has more than one Ethernet or more than one Wireless adapter
info Redirecting user to support call



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


Any suggestions would be greatly appreciated.

Thanks,

Xico
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
- Whats the windows version and Service pack - i assume an earlier version as used lsp fix
- Make and Exact model of Router, Modem or router/modem combination

- When connected by cable it works all ok - its just the wireless you have a problem with - correct

- Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
- Wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
- wireless encryption, try deleting the wireless profiles - post back results
- Try booting into safe mode with networking, to do that tap F8 as the PC boots and choose from menu - post back the results here

b]------------------------------------------------------------------------[/b]
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
{Ping Tests}

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.191.93.53
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------

{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------
Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
Wireless Profiles
http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
- Vista/Windows7:

http://www.tp-link.com/support/showfaq.asp?id=214
- delete the wireless profiles
Start> control Panel> classic view> network and sharing center> manage wireless networks

Delete the profiles
you will then have to enter the wireless security key for any networks you connect to
--

Wireless Profiles
http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
- XP

http://www.tp-link.com/support/showfaq.asp?id=186
- delete the preferred networks
start> control panel> network connections> right click on the wireless connection> listed wireless networks tab in the preferred network list click on each one and - remove button

you will then have to enter the wireless security key for any networks you connect to
------------------------------------------------------------------------

(From a JohnWill post)

TCP/IP stack repair options for use with Vista.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

-----------------------------------------
(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
---------------------------------------------
 

xico

Thread Starter
Joined
Jun 29, 2002
Messages
29,787
I'm sorry I've put you to all this trouble. I should have marked this thread solved. It hasn't been solved, of course. It's just that I've given up.

I've done most of what you've mentioned. There is a file missing, and I got an error 12007. But I've given up. I did an XP Repair, and I'm trying to put ASUS's drivers on the computer now. But things are not going well. I had the XP Secruity Tool, a trojan. I got rid of most of the malware, maybe all, but I put on SP3--which slowed it down to a crawl. It was a fast one before. Okay, so since I've had it on this machine for a couple of years, I'm going to take out a T GB hard drive I have, format it, and put the OS on it, and then take off everything that's of importance on the old hard drive, and put the old hard drive in a case that a friend gave me and put Linux on it.

Sorry about that.

xico
 
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