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Solved: Connected to internet but no web pages

Discussion in 'Networking' started by prettyplease, Oct 7, 2008.

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  1. prettyplease

    prettyplease Thread Starter

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    I've got a Windows 2000 laptop which is connecting to the internet but not showing any web pages.

    Back story: My ISP was due to upgrade local (UK) exchanges. On the appointed day they didn't, but all my computers (2 PCs, 2 laptops) though technically connected to the internet failed to show web pages. They were incredibly helpful but baffled; I appeared to be working my way up the chain of command. They ruled out any changes happenning at their end - said that nothing had happened at all. It appeared therefore to be a coincidence.

    After two days of constant phone calls etc., and then a few days gap, a support guy solved the problem. By this time I'd already bought a new router (tried two others out from a friend, but they didn't work). By writing in the DNS of the ISP in the router setup we got everything online again.

    Except for this one laptop, which shows nothing in Firefox or IE.

    The other laptop and the two PCs are all running Win XP.

    I know there's a command line command that ends in .txt that will give details of what's going on (I can't find the piece of paper with it written down) but unfortunately on this laptop (Compaq Armada 700) there's no backslash - the backslash key doesn't output a backslash and I can't find any keys that do.

    I'm guessing the first thing I need then is this command, and the second thing is some way to output a backslash.

    here's hoping!
     
  2. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. prettyplease

    prettyplease Thread Starter

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    Thanks!
    Sod's law that when I started digging through all these settings I found out what it was (an unticked box in network settings)

    Thanks again!
     
  4. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,418
    That sometimes happens when someone is looking over your shoulder. :D


    You can mark your own threads solved using the [​IMG] button at the top of the first page of the thread in the upper left corner.© :)
     
  5. prettyplease

    prettyplease Thread Starter

    Joined:
    Oct 7, 2008
    Messages:
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    :)

    One thing I've found in day-to-day living is that if I lose something - keys, wallet, library car - then getting someone else to look as well usually results in it turning up within a few seconds. Logjam unjammed.

    :)
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    Amazing, isn't it. :D
     
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