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Solved: Connected to Wi-Fi, yet no internet access on TP-LINK TD-W8951ND

Discussion in 'Networking' started by tplink, Feb 21, 2013.

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  1. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    Hello guys, I'm facing this problem since 3 days and exhausted trying to set it right. I've a TP-LINK TD-W8951ND Wireless N ADSL2+ Modem Router which I recently bought. As usual followed the setup process in instruction manual, but unable to have internet access in Wi-Fi.

    I'm able to use the internet by wired connection to the modem.

    ----------------------------------------------------------------------------------------------------------------------
    ----------------------------------------------------------------------------------------------------------------------

    My computer specs are,
    Lenovo G570
    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name xxxxxx-PC
    System Manufacturer LENOVO
    System Model 20079
    System Type X86-based PC
    Processor Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz, 2100 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date LENOVO 40CN20WW(V1.07), 1/22/2011
    SMBIOS Version 2.7
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name xxxxx-PC\user1
    Time Zone India Standard Time
    Installed Physical Memory (RAM) 3.00 GB
    Total Physical Memory 2.70 GB
    Available Physical Memory 1.62 GB
    Total Virtual Memory 5.39 GB
    Available Virtual Memory 3.73 GB
    Page File Space 2.70 GB
    Page File C:\pagefile.sys

    ----------------------------------------------------------------------------------------------------------------------
    ----------------------------------------------------------------------------------------------------------------------

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : xxxxx-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    PPP adapter Bsnlbb:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bsnlbb
    Physical Address. . . . . . . . . :
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 117.213.168.75(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . : 0.0.0.0
    DNS Servers . . . . . . . . . . . : 218.248.255.147
    218.248.255.141
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : EC-55-F9-80-A5-A8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : EC-55-F9-80-A5-A8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5587:46f0:6e9b:3e38%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, February 21, 2013 3:53:13 PM
    Lease Expires . . . . . . . . . . : Sunday, February 24, 2013 4:18:23 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 317478393
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-7E-15-30-B8-70-F4-07-1C-62
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : B8-70-F4-07-1C-62
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::749b:29a4:856a:eb1a%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, February 21, 2013 3:51:51 PM
    Lease Expires . . . . . . . . . . : Sunday, February 24, 2013 3:51:50 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 246968564
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-7E-15-30-B8-70-F4-07-1C-62
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1030:33e5:8a2a:57b4(Preferred)
    Link-local IPv6 Address . . . . . : fe80::1030:33e5:8a2a:57b4%13(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{BEB0F2C8-ED12-45D4-8F89-A0CC5AF6C991}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{316599E3-7787-4855-AE6A-EDFB9318D0A3}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E1A3F448-82C3-4BB9-B1BD-FE7587C0DDEE}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E6304D6D-C24D-444F-97BF-4F65E56D510A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:75d5:a84b::75d5:a84b(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 218.248.255.147
    218.248.255.141
    NetBIOS over Tcpip. . . . . . . . : Disabled

    ----------------------------------------------------------------------------------------------------------------------
    ----------------------------------------------------------------------------------------------------------------------
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user1>ping 192.198.1.1

    Pinging 192.198.1.1 with 32 bytes of data:
    Reply from 192.198.1.1: bytes=32 time=383ms TTL=54
    Reply from 192.198.1.1: bytes=32 time=374ms TTL=54
    Reply from 192.198.1.1: bytes=32 time=390ms TTL=54
    Reply from 192.198.1.1: bytes=32 time=391ms TTL=54

    Ping statistics for 192.198.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 374ms, Maximum = 391ms, Average = 384ms

    C:\Users\user1>ping google.com

    Pinging google.com [74.125.236.101] with 32 bytes of data:
    Reply from 74.125.236.101: bytes=32 time=415ms TTL=46
    Reply from 74.125.236.101: bytes=32 time=417ms TTL=46
    Reply from 74.125.236.101: bytes=32 time=422ms TTL=46
    Reply from 74.125.236.101: bytes=32 time=416ms TTL=46

    Ping statistics for 74.125.236.101:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 415ms, Maximum = 422ms, Average = 417ms

    C:\Users\user1>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=352ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=366ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=367ms TTL=49
    Reply from 209.183.226.152: bytes=32 time=362ms TTL=49

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 352ms, Maximum = 367ms, Average = 361ms

    C:\Users\user1>

    ----------------------------------------------------------------------------------------------------------------------
    ----------------------------------------------------------------------------------------------------------------------


    Please enlighten me guys,
    Thank You. :)
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    the ipconfig /all looks good - you also have a PPP adapter as if you are connecting to a modem only - what is this connection ?

    the ping test will work as you are also connected by cable and that will often take the default and so the ping tests work

    can you just connect to the wireless and remove the cable connection and repeat the ipconfig /all and the ping tests here please - also need to remove the PPP connection - whatever that is - if you could describe all your connections
     
  3. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : xxxxx-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : EC-55-F9-80-A5-A8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : EC-55-F9-80-A5-A8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5587:46f0:6e9b:3e38%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, February 21, 2013 7:52:00 PM
    Lease Expires . . . . . . . . . . : Sunday, February 24, 2013 7:52:00 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 317478393
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-7E-15-30-B8-70-F4-07-1C-62
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : B8-70-F4-07-1C-62
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{316599E3-7787-4855-AE6A-EDFB9318D0A3}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E6304D6D-C24D-444F-97BF-4F65E56D510A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BEB0F2C8-ED12-45D4-8F89-A0CC5AF6C991}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    --------------------------------------------------------------------------------------------------------------------------------------------------
    --------------------------------------------------------------------------------------------------------------------------------------------------


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\user1>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=254
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=254
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=254

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    C:\Users\user1>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\user1>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\user1>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    --------------------------------------------------------------------------------------------------------------------------------------------------
    --------------------------------------------------------------------------------------------------------------------------------------------------

    I'm sorry etaf, I've no idea what a PPP is. Can you throw some more light on how to remove it?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    you have removed the PPP now

    looks like a good connection to the wireless but being blocked

    any other device connected by wireless and working at all ?

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
     
  5. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    No, I tried connecting my mobile phone via wifi with no success. I currently run McAfee AntiVirus Plus Full Version(Licensed), I've never had any trial version of any antivirus. I also have McAfee Security Scan Plus.

    After going through the below, I found the attached

    Capture.JPG
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    the ping to 209.183.226.152 ignores the DNS servers

    so before we go to far down the PC route - this sounds more like a router configuration issue

    Remove the wireless security
    Is your wireless security enabled?
    if so - log into the router and remove the wireless security - now see if it will connect.
    if it does - log back into the router and try with the wireless security enabled again

    ------------------------------------------------------------------------
     
  7. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    I removed the Wireless security, still doesnot give internet access.
     
  8. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    Any help guys? etaf? :confused:
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    But if you connect to the same router with a cable the PC works fine
    just no devices are able to connect to the wireless and connect to the internet

    if it was just this one PC - then I would suggest removing mcafee with the removal tool - but you can confirm NO device is able to connect with wireless - even with the security OFF

    I would now make a note of your configuration settings in the modem/router and do a factory reset and resetup
     
  10. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    I reset the router numerous times, to factory state, reestablished the connections both secured and unsecured. Everytime, wired is fine, wireless aint.:(
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    sounds like a faulty unit - OR some strange configuration issue on the router - as it is a new unit - would be worth calling their tech support
    http://www.tp-link.com/en/support/contact/?categoryid=530

    from the info above , you are getting a connection to the wireless and receiving and IP address - which you can also Ping the gateway on the router - just no internet access via DNS or without

    and the wireless IPs match up with the ethernet IPs

    as NO devices can get onto the internet via wireless , then it must be a router issue

    looking through the manual - there is mac address filtering - BUT then you would not be able to connect to the wireless - but check just in case - see page 30 of the user manual here
    http://uk.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf

    it would be worth going through all those settings - post a screen shot here - just blank out any passwords
    also maybe worth making sure WDS is off
    and also WPS
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
  13. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    No success with firmware update(I suppose it has the latest firmware), etaf, would you like to have any other details of the router? Any other tests to be performed?
     
  14. nhslzt

    nhslzt

    Joined:
    Feb 22, 2013
    Messages:
    3
  15. tplink

    tplink Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    14
    sorry etaf, I didn't go thourgh post#11,
    WDS: OFF
    WPS: OFF

    There were off from the very beginning.

    nhslzt, I did it again. No success.:(

    Oh my god, The configuration pages from 192.168.1.1 are ridiculously long, cannot be snipped in one go, VERY time consuming.
     
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