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Solved: connected to wireless network but unable to connect to internet

Discussion in 'Networking' started by mikelbee, Jul 17, 2012.

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  1. mikelbee

    mikelbee Thread Starter

    Joined:
    Jul 17, 2012
    Messages:
    4
    Hi everyone! I tried my entire afternoon trying to figure this out but to no avail. Fortunately, I found this place out of my desperation for a solution. My netbook works very well in my home network but when I brought it to my workplace, I was unable to connect to the internet eventhough I could connect to the wireless network. Other computers and laptops were able to connect and use the internet well using the same router. I tried manually configuring my IP and default gateway based on what I read but nothing worked. I hope that someone would be able to help me out with my issue. Thanks in advance! Here's my system config, hoping this would help.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz, x86 Family 6 Model 28 Stepping 2
    Processor Count: 2
    RAM: 1011 Mb
    Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 224 Mb
    Hard Drives: C: Total - 109474 MB, Free - 7145 MB;
    Motherboard: Acer,
    Antivirus: Avira AntiVir PersonalEdition, Updated: No, On-Demand Scanner: Enabled
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,853
    are you putting the correct key in

    lets see an ipconfig /all and ping tests and xirrus

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Or if you are using Vista/Windows 7 you can use the "snipping tool" which is found in
    Start> All programs> Accessories> Snipping Tool

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/ or
    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. mikelbee

    mikelbee Thread Starter

    Joined:
    Jul 17, 2012
    Messages:
    4
    Etaf,thank you for your timely response.
    I did what was instructed and here are the results.

    IPCONFIG/ALL:

    Windows IP Configuration Host Name . . . . . . . . . . . . : MichaelBartolay Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Mixed IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Hamachi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hamachi Network Interface Physical Address. . . . . . . . . : 7A-79-05-8B-FE-23 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 5.139.254.35 Subnet Mask . . . . . . . . . . . : 255.0.0.0 Default Gateway . . . . . . . . . : DHCP Server . . . . . . . . . . . : 5.0.0.1 Lease Obtained. . . . . . . . . . : Wednesday, July 18, 2012 7:26:32 AM Lease Expires . . . . . . . . . . : Thursday, July 18, 2013 7:26:32 AMEthernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC Physical Address. . . . . . . . . : 00-1E-68-E4-52-36Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter Physical Address. . . . . . . . . : 00-23-4D-13-FF-1E Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.1.14 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC Physical Address. . . . . . . . . : 00-1E-68-E4-52-36

    PING:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\DecafKofiTable>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\DecafKofiTable>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Documents and Settings\DecafKofiTable>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\DecafKofiTable>
     

    Attached Files:

  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,853
    Whats the make and exact model of the PC - goto the manufacturers support website and download the driver from there and see if that helps

    what firewall / security suite is on the PC - that may be blocking

    This has given issues on vista , however, even with XP it would be worth following the advice here
    and then post back the results for each section

    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007
    Over the last couple of years we have been seeing a lot of problems with the above adapter, mainly concerning WPA and WPA2 encryption and windows Vista.

    The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    --- Please post back here if that
    works or does not work.


    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
    Toshiba - update has worked for some PCs
    HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
    - the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Tech Support Guy Forums

    If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) A few posters here with the same issue have found that the driver from this site ATHEROS drivers for Microsoft Windows resolved the issue
    Threads are here
    Solved: no wireless internet used driver from
    Solved: Used manufacturers updated driver
    Solved: Public Network - Access: Local Only (Please help!) - Tech Support Guy Forums
    Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700 - Tech Support Guy Forums
    Solved: Local connection only when connected to secured wirless - Tech Support Guy Forums


    I do NOT know anything about the site mentioned ATHEROS drivers for Microsoft Windows However, a number of forum members have now successfully used the site to update the driver

    However, if you do decide to try the driver, Please let us know the outcome

    Direct link to the drivers are below
    You only need to click on the green download button labelled " click to download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Drivers for other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
    ------------------------------------------------------------------------
     
  5. mikelbee

    mikelbee Thread Starter

    Joined:
    Jul 17, 2012
    Messages:
    4
    We have google!!!!!!!!!!!!!!!!!!!!
    After updating the atheros driver, my internet is now working just fine!
    Thank you so much for your help, Etaf.
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,853
    (y) thanks for letting us know

    where did you update the driver from, atheros , manufacturer , windows update, other

    - just so i can keep our records of solutions that work updated.
     
  7. mikelbee

    mikelbee Thread Starter

    Joined:
    Jul 17, 2012
    Messages:
    4
    Version: 7.7.0.466
    Release: 2010-01-08* *[January '10]
    OS: Windows XP 32bit
    Status: WHQL
    File: xp32-7.7.0.466-whql.zip

    This is the file that worked for my case. I downloaded it from

    http://www.atheros.cz/atheros-wireless-download.php?chipset=22&system=1

    Thank you very much for your help. You have no idea how lighter you've made my job for me!
    I'm grateful!
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,853
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