Solved: Connected yet Internet will not work

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Frostmonkey

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Joined
Jul 11, 2007
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For the past few weeks I have had a series of random internet troubles all with the same symptoms. These symptoms have persisted through a reformat and also a new NIC card. Here are the specifics:

I boot up into my account on windows xp, having the ethernet cable plugged into my Linksys network card the whole time (It's in a PCI slot if that will help.) It shows full connectivity and my internet IP address, subnet, DNS, etc. when I do ipconfig. It does not give me an ip address of 192.168.1.1xx but an actual IP address from the dreaded road runner ISP. Note, the router/cable is not the issue as I have been able to plug in my mother's laptop right to the cable and it worked without a hitch. Though all information appears perfect in the ipconfig menu, the computer still will not load any websites in IE/Firefox, ping any ips/websites, or allow me to access the internet in any form.

I do not always have this issue. Most of the time my internet/network works fine without an issue, this seems to be sparatic.

Another thing that happens sometimes during this issue is I will perform the "ipconfig /release" and "ipconfig /renew" commands to attempt to clear any issue with the current IP (even though it may appear as it should) then it may re-assign me to a 192.168.1.1xx address. Now when I am on one of the 192.168.1.1xx addresses I can access my router page/setup at 192.168.1.1 but when I'm on of the other working internet IPs that my computer gets assigned I cannot.

I have tried booting up with all firewalls off, i uninstalled zone alarm, i booted in safe mode. It still will not function, though showing valid ipconfig information.

Note, this is not even a week old XP SP2 format, updated fully through the windows updates and protected by an up to date NOD32 antivirus. I was also running an up to date copy of Zone Alarm Pro until I began having this problem again today.

I hope the information I've provided will be enough to help diagnose why I cannot reach the internet on my PC even though ipconfig shows nothing wrong.

If you need more information to help me figure out how to remedy this problem PLEASE ask, I really would like to get this solved ASAP!

Thank you! - Nate B.


** Also, I'm not sure if I've stated it this way above but the ipconfig information when the internet will NOT work is usually EXACTLY the same as when the internet WILL work.

SYSTEM SPECS
Processor: AMD Athlon 64 3200+
Hard Drive: Samsung
Video: BFG GeForce 7900 (AGP 8x)
RAM: 1 gig PC3200 Corsair
Sound: Creative Labs SoundBlaster X-Fi Platinum
Network Card: Linksys LNETX100 v 5.1
PSU: 500w
OS: Microsoft Windows XP SP2
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,407
First please make absolutely sure that the modem is connected to the router's WAN (internet, modem) port and not a LAN port. If it is not, unplug both units, make the correct connection, plug in modem first and then router.
 

Frostmonkey

Thread Starter
Joined
Jul 11, 2007
Messages
9
The configuration of our network is a bit odd, I was not the one who got to set it up. We have a standard surfboard cable modem attatched into the lan port of a BEFSR41 router (I'm not sure why) and then a cable from that BEFSR41 router connected from a LAN port to another BEFSR41(this one being older/looking slightly different) through a LAN port. My PC is connected to LAN port in that second BEFSR41 router.

I will have to wait until later tonight to try any different configurations. I tried my cable again with my mother's laptop running Vista and it worked seemelessly, yet mine still has the same issue. Also, the iMac I'm on right now is connected to that second BEFSR41 - working fine as you can see.

Router can be found here: http://www.linksys.com/servlet/Sate...nksys/Common/VisitorWrapper&lid=4094131284B01

Why would this setup be causing my problem?

Thanks
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,407
"Why would this setup be causing my problem?"

Unless your standard surfboard cable modem is actually a modem/router combo you do not have a router (Network Address Translation) in your network. Thus, you do not have a LAN separate from the WAN (the internet). Your cable ISP has their Dhcp server on the network and one or both of the BEFSR41 boxes has a Dhcp server running.

When you connect a computer it broadcasts a request for an IP configuration. When the ISP's Dhcp server wins the race, you get internet access just as if you were connected directly to the modem. When one of the BEFSR41 wins the race you get connected to it and can access it and any other computers that also got its IP configuration from that BEFSR41. Unless your ISP provides multiple IP addresses you get internet access from only one computer at a time.

All of the above is predicated on your statements that you have a standard modem and have no WAN port of a router connected.
 

Frostmonkey

Thread Starter
Joined
Jul 11, 2007
Messages
9
Thank you very much Terry! I just configured the routers as you said, I now have working internet!
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,407
That's good. Please mark this 'solved' using the Thread Tools at the upper right.

With two routers, and maybe two Dhcp servers, you may run into a few problems in the future. If so, just start another thread and somebody will help you figure it out.
 

Frostmonkey

Thread Starter
Joined
Jul 11, 2007
Messages
9
Will do! I'm glad I found this forum, certainly will return with any problems/to help others :)
 
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