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Solved: Connecting to internet closes down computer

Discussion in 'Networking' started by Cvaughn, Mar 31, 2009.

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  1. Cvaughn

    Cvaughn Thread Starter

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    My husband's lap top, running Windows XP, has wireless internet. Suddenly after no changes or additions, will now freeze up and shut down if he attempts to turn on the wi fi.
    This only occurs at home, when at work or hotel, no issue. Everything functioning fine on it.
    Other computers on our home wi fi are having no issues.

    Any ideas ??

    Thanks :)
     
  2. JohnWill

    JohnWill Retired Moderator

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    By "turn-on", are you saying when he enabled the wireless capability with the switch or function key? Or, are you saying when he actually tries to connect to the network?

    One thing to try is to remove all the stored wireless profiles and search for and connect to the network like it's a new network.
     
  3. Cvaughn

    Cvaughn Thread Starter

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    Yes after he turns on the laptop and all is up and running, when he switches the function key to turn on the wifi, it freezes and the computer shuts down. However it is set to connect automatically when switched on.
     
  4. TerryNet

    TerryNet Terry Moderator

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    Maybe corrupted driver having difficulty with encryption but OK with unsecured network? Three things that might fix or help isolate the problem ...

    Use Device Manager to uninstall the wireless; reboot the PC and let Windows find the adapter and reinstall the driver.

    Disable encryption on the router and try to connect that way.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  5. Cvaughn

    Cvaughn Thread Starter

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    I will give him these ideas. I know he was worried about removing all the wireless profiles, because some were configured by someone else. So he may try just local ones ?

    Just seems so odd it started doing this out of no where and only at home.
     
  6. JohnWill

    JohnWill Retired Moderator

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    I'd bet it's a driver issue, I can't imagine the profiles causing a reboot. :)
     
  7. Cvaughn

    Cvaughn Thread Starter

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    Posted this problem elsewhere but seems everyone thinks its a driver issue.

    Hubby's laptop older model running XP, has always connected to wireless internet, no problem until one day, suddenly (after no changes or updates) if he switches on the wifi switch the computer freezes and shuts down. This only happens at home ! At a recent hotel, had no problem.
    Came home same thing happens here again. Switch on wifi (which automatically begins connection) computer freezes and shuts down.

    How can this be a driver issue if it only happens at home ? Connects fine elswhere.
    No issue with any other computers connecting at home.

    Any thoughts ?:confused:
     
  8. Cvaughn

    Cvaughn Thread Starter

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    If it is a driver issue how can it only be an issue at home ? When at a hotel, restaurant etc with wifi, there is no problem connecting.:confused:
     
  9. darkwade

    darkwade

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    Is your network encrypted as it may be a encryption issue.

    If you can post a little more info about your net work and your computer that would really help.

    you can find allot of that info in a program called dxdiag

    start menu/ run - then type " Dxdiag "
     
  10. JohnWill

    JohnWill Retired Moderator

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    Truthfully, I don't have a real idea what this could be. It's not a mainstream issue, and I'm having a problem with any such interaction. I'm guessing there is some environmental factor that we're not hearing about that would probably help with the understanding...
     
  11. Cvaughn

    Cvaughn Thread Starter

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    Let me ask this, when it suddenly freezes, a blue screen with an error message pops up however the system shuts down so quick we can not read the error message. Is there any button to push to hold that screen or anything, so we can read the message ?
     
  12. TerryNet

    TerryNet Terry Moderator

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    "Maybe corrupted driver having difficulty with encryption but OK with unsecured network?"

    Between us we've suggested 4 things to try to fix or better understand the problem. Have any been tried yet?
     
  13. Jack Hackett

    Jack Hackett

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    In a round about way yes.
    Right click on My Computer
    select Properties
    Click Advanced tab
    Startup and Recovery Settings
    under System failure remove the tick from Automatically restart
    OK

    now when the system crashes the BSOD will remain on screen untill you power off.
    Make a note of the error code and any other relevant info and post it back on here
     
  14. Cvaughn

    Cvaughn Thread Starter

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    Here was the error,

    Driver_1RQL_NOT_LESS_OR_EQUAL

    He went and downloaded an updated driver, Worked when directly connected to modem, worked via router in the same room as the router, but when he walked back into his office with the laptop, froze up and shut down and he had to start over with the driver. What in his office could cause this ??
     
  15. Cvaughn

    Cvaughn Thread Starter

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    ~ see hardward - driver thread, concerning this ~ thanks
     
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