Solved: Connecting to Router but Not to Internet

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wakki

Thread Starter
Joined
Jan 7, 2013
Messages
14
I have a sony vaio laptop, which is appearing to be connected to the router but not to the internet (red cross between router and internet in control panel). I have had this laptop for 2 years and I don't know why it stopped working. There is no problem with the router or the browser, it is not connecting via proxy and I have tried deleting the network and reconnecting. I can connect to the internet if I use a USB wifi dongle.
Can anyone help me out on this?
My laptop's system language isn't in English so if a copy of command result is needed I can describe the important info, if that is okay.
Thank you in advance!
 

TerryNet

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Joined
Mar 23, 2005
Messages
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First Name
Terry
Usually there is no need to translate the following; we will ask if we need help with a word or phrase ...

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

wakki

Thread Starter
Joined
Jan 7, 2013
Messages
14
Thank you for your reply! I have attached the screenshot.
Here is what I got for ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : myVAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter ????? ???????? 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 7E-DD-08-D6-60-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter ???? ?????:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ic.ac.uk
Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 54-42-49-14-87-83
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter ????? ????????:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 78-DD-08-D6-60-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::79ed:2439:63af:a529%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.14(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 08 January 2013 14:38:12
Lease Expires . . . . . . . . . . : 09 January 2013 14:38:14
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 184559198
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E5-93-A1-54-42-49-14-87-83

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D746AFA2-410A-4724-AC84-872931297EE2}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ic.ac.uk:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

Attachments

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
What windows version are you running ?

you seem to have a connection IP

But the DNS is on the wrong IP

can you check that the DNS and IP are set to automatic - see how below - I suspect 192.168.1.1 maybe manually input

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

can you do the following three ping tests
------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping 192.168.0.1
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------

Setup to Automatically get IP and DNS

XP
--
Setup to Automatically get an IP and DNS (DHCP) - for XP
follow these instructions - if wireless - choose the wireless connection
http://www.srikanthkoka.com/lan.html

Setup to Automatically get IP and DNS
VISTA
-----
Setup to Automatically get an IP and DNS (DHCP) - for Vista
http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settings

Setup to Automatically get IP and DNS
WINDOWS 7
---------
Setup to Automatically get an IP and DNS (DHCP) - for Windows 7
http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings
From a TerryNet post
To configure a dynamic IP address on your Windows Vista or 7 computer:

1. Click Start.
2. Select Network, then Network and Sharing Center, and click Manage network connections or Change adapter settings from the list of tasks.
3. Right click the connection of interest and click Properties.
4. Select Internet Protocol Version 4 (TCP/IPv4) from the list and click the Properties button.
5. Select Obtain an IP address automatically.
6. Select Obtain DNS Server address automatically.
7. Click OK.
8. Click Close.
Setup to Automatically get IP and DNS
WINDOWS 8
---------
Setup to Automatically get an IP and DNS (DHCP) - for windows 8
http://www.online-tech-tips.com/windows-8/windows-8-assign-static-ip-address/
 

wakki

Thread Starter
Joined
Jan 7, 2013
Messages
14
What windows version are you running ?

you seem to have a connection IP

But the DNS is on the wrong IP

can you check that the DNS and IP are set to automatic - see how below - I suspect 192.168.1.1 maybe manually input

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc
I am connected to the internet now THANK YOU SO MUCH!
192.168.1.1 was indeed manually input (I have no idea how) and I was connected as soon as I changed it to automatic. (My laptop was running on Windows 7 and I have Virgin Media Security.)
I will mark this thread as solved. :D
(The above post is not me..)
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
your welcome (y) thanks for letting us know
 
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