Solved: Connecting to the internet

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copyguy

Thread Starter
Joined
Sep 9, 2002
Messages
69
I have a Dell insperon mini 10. It is running Windows 7 Starter. ver 6.1.7600build 7600. Belongs to my son. Says he could not get onto the internet since the summer. I played a bit and decided to just reset to factory settings. Still can not get on ther web. It says I am connected, but no access. When I troubleshoot it says there may be a DNS problem. Any ideas? Thanks in advance.
 

copyguy

Thread Starter
Joined
Sep 9, 2002
Messages
69
Maybe this is in the wrong forum. I will try Network and Internet. Sorry for the cross post.
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,249
You don't have to create a new thread. I'll request that this one be moved.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
are you using a secure wireless connection, and are you sure you are using the correct key ?

you may want to remove the wireless profiles and try again

otherwise
can we see the following from the PC - looks like a lot - but not to much info


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------

------------------------------------------------------------------------

How to remove Wireless Profiles - for Vista and Windows 7
http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
- Vista/Windows7:
http://www.tp-link.com/support/showfaq.asp?id=214
- delete the wireless profiles
Start> control Panel> classic view> network and sharing center> manage wireless networks

Delete the profiles
you will then have to enter the wireless security key for any networks you connect to - so make sure you know the correct password , and not using an incorrect password at all
------------------------------------------------------------------------
 

copyguy

Thread Starter
Joined
Sep 9, 2002
Messages
69
iconfig/all
Windows IP Configuration

Host Name . . . . . . . . . . . . : JoeTheBoss-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 0C-60-76-21-32-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f182:653d:ab6f:79f9%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.136(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 12, 2011 12:47:36 PM
Lease Expires . . . . . . . . . . : Tuesday, December 13, 2011 12:47:36 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218914934
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-40-D3-35-00-24-E8-CB-D7-80
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-24-E8-CB-D7-80
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{169FBAA5-A0C7-4B8D-AABD-4F767EB3111E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

copyguy

Thread Starter
Joined
Sep 9, 2002
Messages
69
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JoeTheBoss>ipconfig /all>network.txt & network.txt

C:\Users\JoeTheBoss>ping

Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
[-r count] [-s count] [[-j host-list] | [-k host-list]]
[-w timeout] [-R] [-S srcaddr] [-4] [-6] target_name

Options:
-t Ping the specified host until stopped.
To see statistics and continue - type Control-Break;
To stop - type Control-C.
-a Resolve addresses to hostnames.
-n count Number of echo requests to send.
-l size Send buffer size.
-f Set Don't Fragment flag in packet (IPv4-only).
-i TTL Time To Live.
-v TOS Type Of Service (IPv4-only. This setting has been deprecated
and has no effect on the type of service field in the IP Head
er).
-r count Record route for count hops (IPv4-only).
-s count Timestamp for count hops (IPv4-only).
-j host-list Loose source route along host-list (IPv4-only).
-k host-list Strict source route along host-list (IPv4-only).
-w timeout Timeout in milliseconds to wait for each reply.
-R Use routing header to test reverse route also (IPv6-only).
-S srcaddr Source address to use.
-4 Force using IPv4.
-6 Force using IPv6.


C:\Users\JoeTheBoss>
 

copyguy

Thread Starter
Joined
Sep 9, 2002
Messages
69
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JoeTheBoss>ping.google.com
'ping.google.com' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\JoeTheBoss>
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
ipconfig /all > network.txt & network.txt
Note the spaces

also the space and dots in PING - you need to type as posted exactly
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
where do i go to ask a question about my broadband wireless device
if its related to this problem - ask here as a reply - if completely separate start a new thread in networking - BUT note we do not want seperate posts dealing with the same issue - otherwise it gets confusing as to what you have done and the results from test , as we follow a logical process and expect replies / results
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
you seem to have a connection to the router and can see the wireless

can we see the three ping tests now

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping 192.168.1.1
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------
 

copyguy

Thread Starter
Joined
Sep 9, 2002
Messages
69
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JoeTheBoss>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=24ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=18ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 24ms, Average = 13ms

C:\Users\JoeTheBoss>
--------------------------------------------------------------------------------------------------------------------------
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JoeTheBoss>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\JoeTheBoss>
------------------------------------------------------------------------------------------------------------------------
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JoeTheBoss>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\JoeTheBoss>
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,442
you have a good connection to the router - but something is blocking access

have you a firewall / security suite or timetrail like norton, mcafee
 
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