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Solved: Connections and downloads are fast but browsers are "stuck"

Discussion in 'Web & Email' started by llixgrijb, Apr 12, 2010.

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  1. llixgrijb

    llixgrijb Thread Starter

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    I'm running XP Pro on a Dell Latitude D410 Laptop. No matter what I connect to, dial-up or dsl, the behavior is always the same: the computer always indicates it has an excellent connection even though the browsers are very, very sluggish. I use Firefox 3.6.3 and Internet Explorer 8 for backup. Pages on Firefox won't load unless I repeatedly refresh the page several times. If I don't do that, it will continue "loading" indefinitely. When I use Explorer, the pages don't even load at all. An error screen will either state that it isn't a valid webpage or that it has some kind of server problem.

    Sometimes the browser connection picks up a bit and will work normally for a minute or so. Most of the time I'll have to click everything a dozen times to get it to even partially load a page. This has led to accidentally sending people multiple duplicate emails among other frustrations.

    When using dial-up, the speed ranges from 42-48 kbps. That's a pretty decent speed considering. On wireless or LAN I get excellent signal strength. But both browsers still lag. What's peculiar is, downloading files and programs or email attachments are about normal speed for their respective connections. When using dial-up the speed for a typical email attachment is 4 kbps and when downloading a large file using wireless it tops off at around 300 kbps.

    Among the various things I've tried: uninstalling and reinstalling and updating drivers, system restore, and using Winsockfix. I thought it could be a virus but AVG turned up nothing. I have another laptop that runs just fine using the same browsers and connections so it might just be this particular computer's problem.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    Do these repairs if you are not sure they are the ones you did.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  3. llixgrijb

    llixgrijb Thread Starter

    Joined:
    Apr 12, 2010
    Messages:
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    Yes I've tried that CMD line thing as well. The browsers still lag. I have also tried unsuccessfully:
    - Unticking the "use proxy" box in Internet Options
    - Using a utility that completely removes any traces of Norton/Symantec products I may have left on my system. There were many reports of Norton being the culprit of this type of problem.
    - Changing DNS servers using the Namebench program (although the problem affected not just hi-speed connections but old-fashioned dial-up as well).
    - Used Malwarebytes. It found and removed one infection, santa.bat, but upon reboot the browser behavior didn't change.
     
  4. llixgrijb

    llixgrijb Thread Starter

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    Apr 12, 2010
    Messages:
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    It was AVG 9 that was causing the problem. All good now.
     
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