Solved: Connections and downloads are fast but browsers are "stuck"

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llixgrijb

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Apr 12, 2010
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12
I'm running XP Pro on a Dell Latitude D410 Laptop. No matter what I connect to, dial-up or dsl, the behavior is always the same: the computer always indicates it has an excellent connection even though the browsers are very, very sluggish. I use Firefox 3.6.3 and Internet Explorer 8 for backup. Pages on Firefox won't load unless I repeatedly refresh the page several times. If I don't do that, it will continue "loading" indefinitely. When I use Explorer, the pages don't even load at all. An error screen will either state that it isn't a valid webpage or that it has some kind of server problem.

Sometimes the browser connection picks up a bit and will work normally for a minute or so. Most of the time I'll have to click everything a dozen times to get it to even partially load a page. This has led to accidentally sending people multiple duplicate emails among other frustrations.

When using dial-up, the speed ranges from 42-48 kbps. That's a pretty decent speed considering. On wireless or LAN I get excellent signal strength. But both browsers still lag. What's peculiar is, downloading files and programs or email attachments are about normal speed for their respective connections. When using dial-up the speed for a typical email attachment is 4 kbps and when downloading a large file using wireless it tops off at around 300 kbps.

Among the various things I've tried: uninstalling and reinstalling and updating drivers, system restore, and using Winsockfix. I thought it could be a virus but AVG turned up nothing. I have another laptop that runs just fine using the same browsers and connections so it might just be this particular computer's problem.
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
81,429
Do these repairs if you are not sure they are the ones you did.

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
 

llixgrijb

Thread Starter
Joined
Apr 12, 2010
Messages
12
Yes I've tried that CMD line thing as well. The browsers still lag. I have also tried unsuccessfully:
- Unticking the "use proxy" box in Internet Options
- Using a utility that completely removes any traces of Norton/Symantec products I may have left on my system. There were many reports of Norton being the culprit of this type of problem.
- Changing DNS servers using the Namebench program (although the problem affected not just hi-speed connections but old-fashioned dial-up as well).
- Used Malwarebytes. It found and removed one infection, santa.bat, but upon reboot the browser behavior didn't change.
 
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