Solved: Constantly dropping WiFi with new router

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Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
Hi everyone,

I have an older (ok, it's really really old) Dell laptop that I still like to use for a few things. I've never ever had problems with my wifi dropping out in the 11 years I've owned it. This Christmas I got a new router (TP Link Archer C7) and set up both 2.4 GHz and 5 GHz networks in my house. I'm getting fantastic connection speeds and awesome coverage on all of my other devices. I should mention I've named the two networks separately and connect each device based on its capability. This Dell machine will only connect to the 2.4 GHz network obviously. Ever since I've put it on the new network my wifi drops out at least once every ten minutes. There doesn't seem to be any pattern or cause. I've tried updating the driver for the network card with no improvement. I've also run Xirrus Wifi-Inspector and it does not show any loss of the actual signal when the network card drops the connection.

Any help would be greatly appreciated because this is beyond frustrating!! :mad:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.06GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 2
RAM: 1279 Mb
Graphics Card: NVIDIA GeForce FX Go5200, 64 Mb
Hard Drives: C: Total - 53583 MB, Free - 5117 MB;
Motherboard: Dell Computer Corporation, 0T5326
Antivirus: AVG AntiVirus Free Edition 2014, Updated: Yes, On-Demand Scanner: Enabled
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,471
it maybe a dns issue - as the wireless is not showing any disconnection

lets see an ipconfig /all and three ping tests

------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens

Type the following command
Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 98.139.183.24
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.



if you see on the results a
"general Failure"
PING: transmit failed. General failure.
This sometimes means a firewall issue
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc


------------------------------------------------------------------------
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,339
I've also run Xirrus Wifi-Inspector and it does not show any loss of the actual signal when the network card drops the connection.
And did you also make sure you weren't possibly getting wireless interference from another network? Are you using the same channel as previously?
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
Thanks Wayne, as you requested:



Windows IP Configuration



Host Name . . . . . . . . . . . . : JoryLaptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-11-43-60-35-AF



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Dell Wireless 1450 Dual Band WLAN Mini-PCI Card

Physical Address. . . . . . . . . : 00-11-F5-05-18-7F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.104

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : March 4, 2015 11:22:00 PM

Lease Expires . . . . . . . . . . : March 5, 2015 1:22:00 AM

Ping Tests

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jory>Ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jory>Ping google.com

Pinging google.com [24.244.4.30] with 32 bytes of data:

Reply from 24.244.4.30: bytes=32 time=30ms TTL=58
Reply from 24.244.4.30: bytes=32 time=40ms TTL=58
Reply from 24.244.4.30: bytes=32 time=42ms TTL=58
Reply from 24.244.4.30: bytes=32 time=37ms TTL=58

Ping statistics for 24.244.4.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 42ms, Average = 37ms

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jory>Ping 98.139.183.24

Pinging 98.139.183.24 with 32 bytes of data:

Reply from 98.139.183.24: bytes=32 time=74ms TTL=49
Reply from 98.139.183.24: bytes=32 time=229ms TTL=49
Reply from 98.139.183.24: bytes=32 time=75ms TTL=49
Reply from 98.139.183.24: bytes=32 time=77ms TTL=49

Ping statistics for 98.139.183.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 74ms, Maximum = 229ms, Average = 113ms
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
This router is set to select a channel automatically however I have also tried changing it manually with no improvement.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,471
you have an internet connection on those figures

so you need to repeat all those tests when the connection drops please
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
I'll try to catch it when it goes down and re-post the results. I should maybe add that when the connection goes down it typically re-connects on its own within 10-60 seconds. If i hold my mouse over the system tray icon for the wireless connection when it drops out, it says "acquiring network address" and after a few moments it is back online.
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
OK, this is what the ipconfig shows when the network goes down:



Windows IP Configuration



Host Name . . . . . . . . . . . . : JoryLaptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-11-43-60-35-AF



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Dell Wireless 1450 Dual Band WLAN Mini-PCI Card

Physical Address. . . . . . . . . : 00-11-F5-05-18-7F
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,471
would be useful to see xirrus - perhaps you could leave running in the background and then grab a screen shot when it drops connection
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
Here is the ping to my router:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jory>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Hardware error.
Hardware error.
Hardware error.
Hardware error.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Jory>




Here is the ping to google results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jory>ping google.com
Ping request could not find host google.com. Please check the name and try again
.
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
And lastly:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jory>ping 98.139.183.24

Pinging 98.139.183.24 with 32 bytes of data:

Hardware error.
Hardware error.
Hardware error.
Hardware error.

Ping statistics for 98.139.183.24:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
Here's a screen shot of xirrus
You can see interruptions around 10 s, 210 s, and 410 s
 

Attachments

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,471
yep all signal lost
and any other device connected works ALL OK
and you have updated and re-installed the driver for the wireless adapter
 

Jnak

Thread Starter
Joined
Dec 16, 2012
Messages
26
Yep, everything else on both the 2.4 and 5 GHz networks runs just fine. I tried updating the driver for the network card through windows but it would not work so I downloaded the most recent one from the dell website and installed that and am still having the same problems.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,339
What wireless utility (XP's WZC, Dell's WLAN, etc.) are you using? Are you sure that no other one is running? Have you tried another one?
 
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