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Solved: Constantly dropping WiFi with new router

Discussion in 'Networking' started by Jnak, Mar 3, 2015.

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  1. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    Hi everyone,

    I have an older (ok, it's really really old) Dell laptop that I still like to use for a few things. I've never ever had problems with my wifi dropping out in the 11 years I've owned it. This Christmas I got a new router (TP Link Archer C7) and set up both 2.4 GHz and 5 GHz networks in my house. I'm getting fantastic connection speeds and awesome coverage on all of my other devices. I should mention I've named the two networks separately and connect each device based on its capability. This Dell machine will only connect to the 2.4 GHz network obviously. Ever since I've put it on the new network my wifi drops out at least once every ten minutes. There doesn't seem to be any pattern or cause. I've tried updating the driver for the network card with no improvement. I've also run Xirrus Wifi-Inspector and it does not show any loss of the actual signal when the network card drops the connection.

    Any help would be greatly appreciated because this is beyond frustrating!! :mad:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.06GHz, x86 Family 15 Model 4 Stepping 1
    Processor Count: 2
    RAM: 1279 Mb
    Graphics Card: NVIDIA GeForce FX Go5200, 64 Mb
    Hard Drives: C: Total - 53583 MB, Free - 5117 MB;
    Motherboard: Dell Computer Corporation, 0T5326
    Antivirus: AVG AntiVirus Free Edition 2014, Updated: Yes, On-Demand Scanner: Enabled
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    it maybe a dns issue - as the wireless is not showing any disconnection

    lets see an ipconfig /all and three ping tests

    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ): ​

    In the command prompt window that opens

    Type the following command
    Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 98.139.183.24
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste



    if you see on the results a
    "general Failure"
    This sometimes means a firewall issue
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc


    ------------------------------------------------------------------------
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,560
    First Name:
    Terry
    And did you also make sure you weren't possibly getting wireless interference from another network? Are you using the same channel as previously?
     
  4. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    Thanks Wayne, as you requested:



    Windows IP Configuration



    Host Name . . . . . . . . . . . . : JoryLaptop

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Broadcast

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Local Area Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

    Physical Address. . . . . . . . . : 00-11-43-60-35-AF



    Ethernet adapter Wireless Network Connection:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Dell Wireless 1450 Dual Band WLAN Mini-PCI Card

    Physical Address. . . . . . . . . : 00-11-F5-05-18-7F

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    IP Address. . . . . . . . . . . . : 192.168.0.104

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Default Gateway . . . . . . . . . : 192.168.0.1

    DHCP Server . . . . . . . . . . . : 192.168.0.1

    DNS Servers . . . . . . . . . . . : 192.168.0.1

    Lease Obtained. . . . . . . . . . : March 4, 2015 11:22:00 PM

    Lease Expires . . . . . . . . . . : March 5, 2015 1:22:00 AM

    Ping Tests

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jory>Ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:

    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jory>Ping google.com

    Pinging google.com [24.244.4.30] with 32 bytes of data:

    Reply from 24.244.4.30: bytes=32 time=30ms TTL=58
    Reply from 24.244.4.30: bytes=32 time=40ms TTL=58
    Reply from 24.244.4.30: bytes=32 time=42ms TTL=58
    Reply from 24.244.4.30: bytes=32 time=37ms TTL=58

    Ping statistics for 24.244.4.30:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 30ms, Maximum = 42ms, Average = 37ms

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jory>Ping 98.139.183.24

    Pinging 98.139.183.24 with 32 bytes of data:

    Reply from 98.139.183.24: bytes=32 time=74ms TTL=49
    Reply from 98.139.183.24: bytes=32 time=229ms TTL=49
    Reply from 98.139.183.24: bytes=32 time=75ms TTL=49
    Reply from 98.139.183.24: bytes=32 time=77ms TTL=49

    Ping statistics for 98.139.183.24:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 74ms, Maximum = 229ms, Average = 113ms
     
  5. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    This router is set to select a channel automatically however I have also tried changing it manually with no improvement.
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    you have an internet connection on those figures

    so you need to repeat all those tests when the connection drops please
     
  7. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    I'll try to catch it when it goes down and re-post the results. I should maybe add that when the connection goes down it typically re-connects on its own within 10-60 seconds. If i hold my mouse over the system tray icon for the wireless connection when it drops out, it says "acquiring network address" and after a few moments it is back online.
     
  8. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    OK, this is what the ipconfig shows when the network goes down:



    Windows IP Configuration



    Host Name . . . . . . . . . . . . : JoryLaptop

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Broadcast

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Local Area Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

    Physical Address. . . . . . . . . : 00-11-43-60-35-AF



    Ethernet adapter Wireless Network Connection:



    Media State . . . . . . . . . . . : Media disconnected

    Description . . . . . . . . . . . : Dell Wireless 1450 Dual Band WLAN Mini-PCI Card

    Physical Address. . . . . . . . . : 00-11-F5-05-18-7F
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    would be useful to see xirrus - perhaps you could leave running in the background and then grab a screen shot when it drops connection
     
  10. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    Here is the ping to my router:
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jory>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:

    Hardware error.
    Hardware error.
    Hardware error.
    Hardware error.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Jory>




    Here is the ping to google results:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jory>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .
     
  11. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    And lastly:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jory>ping 98.139.183.24

    Pinging 98.139.183.24 with 32 bytes of data:

    Hardware error.
    Hardware error.
    Hardware error.
    Hardware error.

    Ping statistics for 98.139.183.24:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
     
  12. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    Here's a screen shot of xirrus
    You can see interruptions around 10 s, 210 s, and 410 s
     

    Attached Files:

  13. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    yep all signal lost
    and any other device connected works ALL OK
    and you have updated and re-installed the driver for the wireless adapter
     
  14. Jnak

    Jnak Thread Starter

    Joined:
    Dec 16, 2012
    Messages:
    26
    Yep, everything else on both the 2.4 and 5 GHz networks runs just fine. I tried updating the driver for the network card through windows but it would not work so I downloaded the most recent one from the dell website and installed that and am still having the same problems.
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,560
    First Name:
    Terry
    What wireless utility (XP's WZC, Dell's WLAN, etc.) are you using? Are you sure that no other one is running? Have you tried another one?
     
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