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Solved: Continually Losing Connection

Discussion in 'Networking' started by fishoil, Sep 26, 2008.

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  1. fishoil

    fishoil Thread Starter

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    Hi
    I'm wondering if anyone can help me.

    Firstly, I am in the UK and use Virgin broadband (cable), with Belkin 4 port wireless g plus router
    Windows XPsp2. Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller

    I keep losing my connection to the internet, at seemingly random intervals, though I notice it mostly when I am watching streaming video or downloading files. I also play games online, but have never had any trouble with my connection while doing this, even after several hours.
    My PC connection is wired, and a laptop uses the wireless connection. I'm not sure about any issues with the wireless connection.
    It has been happening for a few months now, first in my previous house, and now my current house. I fix it by disabling local area connection then re-enabling again, but this is less than ideal. I am unable to access my router when the problem occurs.

    I have formatted and reinstalled windows during this period (in case there was bits of zonealarm still hanging around), I have forwarded ports for download programs, but the problem still remains.

    If anyone could help it would be greatly appreciated, as it is slowly driving me mad.

    cheers,

    fishoil.
     
  2. JohnWill

    JohnWill Retired Moderator

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    First off, I'd connect directly to the modem with a wired connection and see if it still happens. If not, it's probably the router that's the issue. If it still happens, it's either the modem, ISP, or your computer. Also, try connecting the laptop using a wired connection and see if it experiences the same issues with the router. If so, that would seem to indicate it's not your computer.

    Narrowing down the possibilities is what we need to do first.
     
  3. fishoil

    fishoil Thread Starter

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    connection dropped again when pc was connected directly to modem. connected laptop to modem and it seemed to be working fine.
     
  4. JohnWill

    JohnWill Retired Moderator

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    Did you turn off the modem for 30 seconds or more when you changed the connected device? If not, that's a required step.
     
  5. fishoil

    fishoil Thread Starter

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    yep done that. I've done that plenty times before as well
     
  6. JohnWill

    JohnWill Retired Moderator

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    Well, if you used the same cable as for the laptop connection, you're left with issues with the computer. The NIC could be dying, you've already reformatted, which would seem to remove any software causes.
     
  7. fishoil

    fishoil Thread Starter

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    Damn. Even though its fine playing online games?
    I'm hoping its some weird setting or something.
     
  8. fishoil

    fishoil Thread Starter

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    It's been a few days of making sure, but I think I solved the problem.

    I updated the NIC drivers through the windows update and all seems well. Streaming video and other downloads are no longer causing the connection to drop.

    It's always the last place you look, eh :)

    Cheers for all the help.

    fishoil.
     
  9. JohnWill

    JohnWill Retired Moderator

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    WOW! Normally, updating hardware drivers from Windows Update is the kiss of death! You're very lucky! :)
     
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