Solved: Corrupted files

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Deletedmember628314

Thread Starter
I have an old compuyer running Windows XP.
If I replaced the Hard Drive....would that fix the corrupted files problem?
I have attached image of system info....what do I have to buy for a hard drive replacement?
 

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Deletedmember628314

Thread Starter
Please forgive me but I have no idea how to run that device. I not very "tech smart".
Anyway, I have attached the image of the result log.

The problem is that whenever I try to update or download anything...I get a window saying I am not connected to the internet...But I am !
The only way I can "sometimes" download something is to after clicking on run...I have to "save" to desktop and then run the program.
I installed IE 8 that way, but then it said it could not show web pages because of "not connected to the internet".
Sooo, I went back to IE 7 and then at least it let me connect.....strange eh???.

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-xp-sp3] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.7 and 7200.7 Plus
Device Model: ST340014A
Serial Number: 3JX6941M
Firmware Version: 3.04
User Capacity: 40,020,664,320 bytes [40.0 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 2
Local Time is: Fri Jan 04 21:20:04 2013 MST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 430) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 31) minutes.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 076 060 006 Pre-fail Always - 46691384
3 Spin_Up_Time 0x0003 099 098 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 163
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 087 060 030 Pre-fail Always - 602620519
9 Power_On_Hours 0x0032 093 093 000 Old_age Always - 6904
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 096 096 020 Old_age Always - 4851
194 Temperature_Celsius 0x0022 033 052 000 Old_age Always - 33
195 Hardware_ECC_Recovered 0x001a 076 060 000 Old_age Always - 46691384
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age Offline - 0
202 Data_Address_Mark_Errs 0x0032 100 253 000 Old_age Always - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 

dai

Joined
Mar 6, 2003
Messages
11,198
in the run box type or copy and paste this in

chkdsk /r

then press enter

reboot the computer and chkdsk will run

what are you running
video card brand and model
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for 12v line voltages and temperatures and post them

to get the power supply information take the side off the case and look at the label
 
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Deletedmember628314

Thread Starter
I ran the check disk like you said. It said 'The volume was clean'.
As far as system info....I posted the image of that read out earlier.
 

dai

Joined
Mar 6, 2003
Messages
11,198
these are the specs

video card brand and model
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for 12v line voltages and temperatures and post them

to get the power supply information take the side off the case and look at the label

i cannot see them posted
 
Joined
Dec 22, 2012
Messages
47
Something I didn't mention was antivirus/malware, what are you using for protection?
 
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Deletedmember628314

Thread Starter
Kingsoft AntiVirus....but this problem was a problem before I added the Kingsoft.
Before KingSoft it had Microsoft Essentials.
 
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Deletedmember628314

Thread Starter
these are the specs

video card brand and model
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for 12v line voltages and temperatures and post them

to get the power supply information take the side off the case and look at the label

i cannot see them posted
Thank you for your attempted help my friend.....but obtaining all the requested info is just too much for someone that only knows how to push the power button on.
Thank you again.
 
Joined
Dec 22, 2012
Messages
47
Kingsoft AntiVirus....but this problem was a problem before I added the Kingsoft.
Before KingSoft it had Microsoft Essentials.
Could you download and run a full system scan with malwarebytes, make sure when you install that you untick the box that says free pro trial and let it update before you scan. I've never even heard of kingsoft antivirus I would suggest getting rid of it and installing Bitdefender Free, they have a new version out and they are really good.

So to recap uninstall kingsoft, then install malwarebytes and run a full scan and it will create a log.txt, you can simply copy and paste the text here. When you are done with the malwarebytes install the BitDefender and run scan with that too. If this doesn't solve your issue then we can move on, I will give you complete and easy instructions you can follow:D

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
http://www.bitdefender.com/solutions/free.html
 
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Deletedmember628314

Thread Starter
Thank you very much for your patience, CLCS and dai.
I did as you said and uninstalled KingSoft....I downloaded MalwareBytes and ran a scan.
Note: As usual on any attempt to download files...I can never get updates imcluding the MalwareBytes download....this is what the pop up window said:...
PROGRAM_ERROR_UPDATING [0,0,connection refused]

But here is the log and I will now attempt to download Bit Defender AntiVirus and run a full scan then paste the log here shortly.

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
Database version: v2012.12.14.11
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.11
SWBRC :: 3646364-0001 [administrator]
1/5/2013 5:44:52 PM
mbam-log-2013-01-05 (17-44-52).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 194762
Time elapsed: 8 minute(s), 12 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
 
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Deletedmember628314

Thread Starter
Okay CLCS, I will run a full scan with MalwareBytes.

I just tried to run Bit Defender but this was the result.....ERROR WHILE DOWNLOADING FILES........'THERE WAS A PROBLEM WHILE DOWNLOADING FILES...RETRY OR CANCEL?...'SETUP HAS FAILED....DOWNLOADING APPLICATION FILES HAS FAILED....INSTALL FILES HAS FAILED.....I retryed twice but would not download
 
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Deletedmember628314

Thread Starter
Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
Database version: v2012.12.31.05
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.11
SWBRC :: 3646364-0001 [administrator]
1/5/2013 6:46:59 PM
mbam-log-2013-01-05 (18-46-59).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 301678
Time elapsed: 1 hour(s), 46 minute(s), 29 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
 
Joined
Aug 1, 2003
Messages
51,988
I really don't understand why people are having you run all these scans when there is no evidence at all of an infection. In any case, they are not qualified to help you with any infections.

But could you please elaborate a bit on your problem? You say that files are "corrupted". What makes you think this? What error messages have you gotten (verbatim, please)?
 
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