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Solved: CPU showing 100% Usage Constantly?

Discussion in 'Windows Vista' started by Vikki-x, Apr 16, 2010.

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  1. Vikki-x

    Vikki-x Thread Starter

    Joined:
    Apr 16, 2010
    Messages:
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    Hey guys,

    I'm new here and just came on to ask this question..

    My Dell Inspiron laptop has been playing up recently. Its new favourite game is to have the CPU usage jump between 60-100% then stays on 100%. It makes my laptop lag and is very slow. Often get not reponding errors.

    Any idea what I can do to fix this??

    Cheers :)
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it (as Administrator) and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything

    Also,

    How much RAM is on that computer?
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    Follow the instructions and answer the question in post #2.

    What's the "service tag number" of that laptop? It should be 7 characters on the case sticker.

    ----------------------------------------------------------------
     
  4. Vikki-x

    Vikki-x Thread Starter

    Joined:
    Apr 16, 2010
    Messages:
    5
    Thanks...

    log file says:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 16:06:58, on 16/04/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18444)
    Boot mode: Normal

    Running processes:
    C:\Windows\System32\smss.exe
    C:\Windows\system32\csrss.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\csrss.exe
    C:\Windows\system32\winlogon.exe
    C:\Windows\system32\services.exe
    C:\Windows\system32\lsass.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\SLsvc.exe
    C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\WLANExt.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe
    C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\PSIService.exe
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\System32\WLTRYSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\System32\bcmwltry.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\Windows\OEM02Mon.exe
    C:\Windows\System32\WLTRAY.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
    O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

    --
    End of file - 6038 bytes



    My RAM is 1.50GB

    Thank you :)
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Are you performing an operation in particular when the CPU decides to go up?
     
  6. Vikki-x

    Vikki-x Thread Starter

    Joined:
    Apr 16, 2010
    Messages:
    5
    Service Tag Number: D7D0V3J.

    Well I normally am just using Firefox. Its pretty erratic. Graph shows it jumping up and down.
    I recently had the google redirect virus but Im pretty sure I've cleared it off.
    Could this be anything to do with it?
    Can you see any sign of it on there?

    Cheers, V.
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Try identifying the process hogging that CPU. When opening the Task Manager, make sure to put a check mark on Show processes from all users under the Processes tab.
     
  8. Vikki-x

    Vikki-x Thread Starter

    Joined:
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    System Idle Process - CPU 86
    SearchProtocolHost.exe - CPU 8

    The rest are under 5 or Zero ?
     
  9. Phantom010

    Phantom010 Trusted Advisor

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    Messages:
    34,796
    System Idle Process will be at or near 100% when all other processes are near 0%. So that's normal. You'll need to recreate your unusual CPU spikes in order to identify the process(es). What you're describing now isn't that problematic.
     
  10. Phantom010

    Phantom010 Trusted Advisor

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    Or, is System Idle Process the one that has been worrying you all along?
     
  11. Vikki-x

    Vikki-x Thread Starter

    Joined:
    Apr 16, 2010
    Messages:
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    It seems to have settled after I've done Windows Updates.

    No sign of any problems then? Thank you.
     
  12. Phantom010

    Phantom010 Trusted Advisor

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    You're welcome!
     
  13. Phantom010

    Phantom010 Trusted Advisor

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    Messages:
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    There isn't any sign of infection in your log. However, I think flavallee is coming up with a post with suggested instructions for you.
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    Here is the Dell support and software site that's specific to your Dell Inspiron 1525 laptop.

    You should save this site in your browser favorites/bookmarks list so you can refer to it when needed.

    If you're not aware of it, that laptop supports up to 4096 MB(4 GB) of RAM and uses DDR2 PC2-5300 SODIMM modules.

    ----------------------------------------------------------------

    PC Tools Spyware Doctor is very system-hungry, so you might consider replacing it with

    Malwarebytes Anti-Malware

    and

    SUPERAntiSpyware

    They're very user-friendly and do a very good job and work well together and are light on system resources.

    ----------------------------------------------------------------

    I'll leave you with Phantom010 from here on.

    ----------------------------------------------------------------
     
  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Vikki-x,

    Let me know if your computer is still slow.
     
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