Solved: CPU showing 100% Usage Constantly?

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Vikki-x

Thread Starter
Joined
Apr 16, 2010
Messages
5
Hey guys,

I'm new here and just came on to ask this question..

My Dell Inspiron laptop has been playing up recently. Its new favourite game is to have the CPU usage jump between 60-100% then stays on 100%. It makes my laptop lag and is very slow. Often get not reponding errors.

Any idea what I can do to fix this??

Cheers :)
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Please click here to download and install version 2.0.2 of the HijackThis Installer.

Run it (as Administrator) and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

Also,

How much RAM is on that computer?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,453
Follow the instructions and answer the question in post #2.

What's the "service tag number" of that laptop? It should be 7 characters on the case sticker.

----------------------------------------------------------------
 

Vikki-x

Thread Starter
Joined
Apr 16, 2010
Messages
5
Thanks...

log file says:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:06:58, on 16/04/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18444)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\PSIService.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE

--
End of file - 6038 bytes



My RAM is 1.50GB

Thank you :)
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Are you performing an operation in particular when the CPU decides to go up?
 

Vikki-x

Thread Starter
Joined
Apr 16, 2010
Messages
5
Service Tag Number: D7D0V3J.

Well I normally am just using Firefox. Its pretty erratic. Graph shows it jumping up and down.
I recently had the google redirect virus but Im pretty sure I've cleared it off.
Could this be anything to do with it?
Can you see any sign of it on there?

Cheers, V.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Try identifying the process hogging that CPU. When opening the Task Manager, make sure to put a check mark on Show processes from all users under the Processes tab.
 

Vikki-x

Thread Starter
Joined
Apr 16, 2010
Messages
5
System Idle Process - CPU 86
SearchProtocolHost.exe - CPU 8

The rest are under 5 or Zero ?
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
System Idle Process will be at or near 100% when all other processes are near 0%. So that's normal. You'll need to recreate your unusual CPU spikes in order to identify the process(es). What you're describing now isn't that problematic.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Or, is System Idle Process the one that has been worrying you all along?
 

Vikki-x

Thread Starter
Joined
Apr 16, 2010
Messages
5
It seems to have settled after I've done Windows Updates.

No sign of any problems then? Thank you.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
No sign of any problems then?
There isn't any sign of infection in your log. However, I think flavallee is coming up with a post with suggested instructions for you.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,453
Here is the Dell support and software site that's specific to your Dell Inspiron 1525 laptop.

You should save this site in your browser favorites/bookmarks list so you can refer to it when needed.

If you're not aware of it, that laptop supports up to 4096 MB(4 GB) of RAM and uses DDR2 PC2-5300 SODIMM modules.

----------------------------------------------------------------

PC Tools Spyware Doctor is very system-hungry, so you might consider replacing it with

Malwarebytes Anti-Malware

and

SUPERAntiSpyware

They're very user-friendly and do a very good job and work well together and are light on system resources.

----------------------------------------------------------------

I'll leave you with Phantom010 from here on.

----------------------------------------------------------------
 
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