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Solved: D-link router does not connect to the internet

Discussion in 'Networking' started by kire06, Aug 20, 2008.

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  1. kire06

    kire06 Thread Starter

    Joined:
    Aug 20, 2008
    Messages:
    5
    I have been trying to connect my Dlink wbr 2310 wireless router to the internet.

    First off it worked earlier today when i had verizon as my ISP. now that i got Comcast which has a different modem it doesn't want to work. I can connect to the router (192.168.0.1) but when i try to go to a website it said "server not found". so right now the only way i can get on the internet is if i connect the computer directly to the new comcast modem. once done i want the computer to be connected to the internet wirelessly. Does any one know any way to get the wireless router to work again?

    i have been working on it for 3 hours now, here is what i have done. cycled the router with modem many times, check computer network setting, checked router's firewall and wireless settings, and have disabled the firewalls on the computer.

    Dlink router works
    Comcast modem works
    Computer connects to Comcast modem
    Computer connects to Dlink (wireless)
    Computer window vista
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG:
    Here are some things we usually like to know and see to understand something about your environment

    The “Johnwill” need to know about your environment questionnaire:

    Please supply the following info, exact make and models of the equipment please.

    What country are you located in.
    Name of your ISP (Internet Service Provider).
    What is the expected Upstream/Downstream speed for your ISP Connection?
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make and model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?

    If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
    __________________
     
  3. kire06

    kire06 Thread Starter

    Joined:
    Aug 20, 2008
    Messages:
    5
    sorry i tried looking for a template with that info on it

    country USA
    ISP Comcast
    What is the expected Upstream/Downstream speed for your ISP Connection? dont know how to find it
    model of the broadband modem ARRIS model TM502G
    model and hardware version of the router D-link WBR-2310 revision A
    Connection type, wired or wireless.
    When wired fine but i need it to be wireless
    encryption used WEP when it works
    model of your computer Dell XPS one
    Version of Windows Vista ultimate
    The Internet Browser in use Firefox.


    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    I tired to connect my wireless router and connect that way but when i go to a site it keeps saying "Server not found" but i enter the router fine(192.168.0.1). When i hard wire the Comcast modem to the computer it runs perfectly (not ISP issue). I have disabled everything on the wireless router.


    RESULTS WHEN CONNECTED DIRECTLY ON COMCAST MODEM

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Pineda computer>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Reply from 206.190.60.37: bytes=32 time=99ms TTL=45
    Reply from 206.190.60.37: bytes=32 time=126ms TTL=45
    Reply from 206.190.60.37: bytes=32 time=124ms TTL=45
    Reply from 206.190.60.37: bytes=32 time=100ms TTL=45

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 99ms, Maximum = 126ms, Average = 112ms

    C:\Users\Pineda computer>PING yahoo.com

    Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

    Reply from 68.180.206.184: bytes=32 time=30ms TTL=50
    Reply from 68.180.206.184: bytes=32 time=36ms TTL=50
    Reply from 68.180.206.184: bytes=32 time=38ms TTL=50
    Reply from 68.180.206.184: bytes=32 time=55ms TTL=50

    Ping statistics for 68.180.206.184:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 30ms, Maximum = 55ms, Average = 39ms

    C:\Users\Pineda computer>NBTSTAT -n

    Local Area Connection:
    Node IpAddress: [98.232.91.210] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    FAMICOM <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered
    FAMICOM <20> UNIQUE Registered
    WORKGROUP <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    Bluetooth Network Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.0.135] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    FAMICOM <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered
    FAMICOM <20> UNIQUE Registered
    WORKGROUP <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    C:\Users\Pineda computer>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : famicom
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-1E-8C-70-57-46
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : 00-1E-8C-71-3C-80
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3805:ff32:4d14:978f%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.135(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 20, 2008 11:38:29 AM
    Lease Expires . . . . . . . . . . : Wednesday, August 20, 2008 5:27:01 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 167779980
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
    Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
    tion
    Physical Address. . . . . . . . . : 00-1A-A0-85-29-E6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b81b:3803:7e8b:3006%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 98.232.91.210(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.252.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 20, 2008 12:47:48 PM
    Lease Expires . . . . . . . . . . : Sunday, August 24, 2008 12:13:27 PM
    Default Gateway . . . . . . . . . : 98.232.88.1
    DHCP Server . . . . . . . . . . . : 68.87.69.10
    DHCPv6 IAID . . . . . . . . . . . : 201333408
    DNS Servers . . . . . . . . . . . : 68.87.69.146
    68.87.85.98
    68.87.78.130
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3075:3017:9d17:a42d(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3075:3017:9d17:a42d%8(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{8AD14FA1-5F6E-42E6-8654-D43A319B7
    09A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.135%14(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{47D44937-8B26-4301-857B-DD724B205
    D11}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::200:5efe:98.232.91.210%15(Preferred
    )
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 68.87.69.146
    68.87.85.98
    68.87.78.130
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Temporary IPv6 Address. . . . . . : 2002:62e8:5bd2::62e8:5bd2(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 68.87.69.146
    68.87.85.98
    68.87.78.130
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Pineda computer>



    RESULTS WHEN TRYING TO CONNECT WIRELESSLY WITH DLINK

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Pineda computer>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Pineda computer>PING yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.


    C:\Users\Pineda computer>MBTSTAT -n
    'MBTSTAT' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\Pineda computer>NBTSTAT -n

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Bluetooth Network Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.0.135] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    FAMICOM <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered
    FAMICOM <20> UNIQUE Registered
    WORKGROUP <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    C:\Users\Pineda computer>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : famicom
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-1E-8C-70-57-46
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : 00-1E-8C-71-3C-80
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3805:ff32:4d14:978f%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.135(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 20, 2008 11:38:29 AM
    Lease Expires . . . . . . . . . . : Wednesday, August 20, 2008 5:27:01 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 167779980
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
    Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connec
    tion
    Physical Address. . . . . . . . . : 00-1A-A0-85-29-E6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{8AD14FA1-5F6E-42E6-8654-D43A319B7
    09A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.135%14(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{47D44937-8B26-4301-857B-DD724B205
    D11}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Pineda computer>
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,556
    Maybe with Verizon you needed to set the router's WAN (Internet) section to PPPoE, or something else? With your cable service it should just be a "dynamic" connection. Check and set that in the router, or reset the router to factory default settings and you should be good to go. Of course, after that you'll want to reconfigure the wireless section to your liking.

    And, I think you did this, always power cycle the modem when switching from computer to router and vice versa.
     
  5. kire06

    kire06 Thread Starter

    Joined:
    Aug 20, 2008
    Messages:
    5
    Hey TerryNet thanks for the help, i didn't do the dynamic thing. but i did do what you said about cycling, i did it before but since it is a new router i thought maybe i should try again. then i noticed the bottom had a hatch I didn't know it had a battery in it, so i took it out.


    Thank you again.

    For others with same problems ARRIS modems have batterys take them out for proper power cycling
     
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