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[SOLVED] deleting program / missing shortcut help!

Discussion in 'All Other Software' started by joyt, Nov 23, 2001.

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  1. joyt

    joyt Thread Starter

    Joined:
    Jul 4, 2001
    Messages:
    281
    hi,

    i d\l and installed a prgm... i can't remove it thru add/remove prgms or uninstall that came w/prgm [zone-alarm 30-day trial].

    my neighbor said he'd fix it... he deleted a lot of zone-alarm stuff manually. the prgm is still in my prgm files. when i try to delete it i get this msg --

    ''an error occurred while trying to remove zonealarm pro. uninstallation has been cancelled''.

    now, when i turn on the computer i get ''missing shortcut'' message with the searching flashlight.

    how do i uninstall prgm?
    how do i get rid of missing shortcut / flashlight?

    thanks,
    joyt
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi Joyt,

    As for ZoneAlarm, reinstall it on top of (what's left of) itself.

    After doing that, reboot.

    Now select 'Configure' from the main ZoneAlarm window, then deselect the 'Load ZoneAlarm at Startup' check box.
    Reboot again. That way TrueVector and other ZA files will not be active during uninstall.
    This causes most problems.

    Now Uninstall Zonealarm by using the Add/remove applet, or from Start menu/Programs/Zone Labs/Uninstall ZoneAlarm.

    Reboot. Subsequently verify that the following folders and files have been removed. If not, delete them:

    - Directories:

    1) Zone Labs from C:\Program Files
    2) zonelabs from C:\Windows\System
    3) Zone Labs from C:\Windows\Start Menu\Programs

    - Files:

    1) C:\Windows\System\vsdata.dll
    2) C:\Windows\System\vsdata95.vxd
    3) C:\Windows\System\vsmonapi.dll
    4) C:\Windows\System\vsnetutils.dll
    5) C:\Windows\System\vspubapi.dll
    6) C:\Windows\System\vsutil.dll
    7) C:\Windows\All Users\Start Menu\Programs\Startup\zapro
    8) C:\Windows\Start Menu\Programs\Startup\zapro
    9) C:\Windows\All Users\Start Menu\Programs\Startup\zonealarm
    10) C:\Windows\Start Menu\Programs\Startup\zonealarm
    11) All files in C:\Windows\Temp
    12) C:\Windows\Internet Logs.

    Good luck,
     
  3. joyt

    joyt Thread Starter

    Joined:
    Jul 4, 2001
    Messages:
    281
    here goes; wish me luck...

    thanks,
    joyt
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    It's a peace of cake, if done like this. :)
    Just take your time.

    Good luck,
     
  5. joyt

    joyt Thread Starter

    Joined:
    Jul 4, 2001
    Messages:
    281
    tonyklein,

    eureka! it worked! thank you so much!

    you are a great group of folk!

    joyt
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi,

    Glad it worked for you! :)

    Greetz,
     
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