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Solved: Dell 8100 does not connect to internet via ethernet cable

Discussion in 'Networking' started by georgiaboi2112, May 22, 2011.

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  1. georgiaboi2112

    georgiaboi2112 Thread Starter

    Joined:
    May 22, 2011
    Messages:
    8
    I recently bought an older Dell Inspiron 8100 just to lug around and it connects to wifi via a wireless card no problem. The problem I am having is that when I hardwire to the net via the ethernet cable, I get nothing. It's OS is Windows XP sp3. Anyone that could give me some advice it would be greatly appreciated.
     
  2. zapper067

    zapper067

    Joined:
    Apr 30, 2011
    Messages:
    93
    do you have Ethernet driver installed
     
  3. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    May we see:
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)



    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    And ,what is the service tag # of your Dell ?
     
  4. georgiaboi2112

    georgiaboi2112 Thread Starter

    Joined:
    May 22, 2011
    Messages:
    8
    Pedroguy, these are the results of what you asked,if I am not a complete idiot I believe that it is because it says MEDIA DICONNECTED and as far as the service tag # I really dont think it matters because it is a tag for windows 2000 but here it is anyway..55CB011. I appreciate your help in this matter cause I am about dumb as a box of rocks with this stuff.





    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\DELL INSPIRON 8100>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : dell-62051e5a2f
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NETGEAR MA401 Wireless PC Card
    Physical Address. . . . . . . . . : 00-09-5B-23-E4-8A
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.115
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 205.152.37.23
    205.152.150.23
    Lease Obtained. . . . . . . . . . : Sunday, May 22, 2011 2:38:06 PM
    Lease Expires . . . . . . . . . . : Monday, May 23, 2011 2:38:06 PM
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel 8255x-based PCI Ethernet Adapt
    er (10/100)
    Physical Address. . . . . . . . . : 00-20-E0-6E-5A-01
    C:\Documents and Settings\DELL INSPIRON 8100>
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    C:\Documents and Settings\DELL INSPIRON 8100>
    C:\Documents and Settings\DELL INSPIRON 8100>IPCONFIG /ALL
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : dell-62051e5a2f
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NETGEAR MA401 Wireless PC Card
    Physical Address. . . . . . . . . : 00-09-5B-23-E4-8A
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.115
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 205.152.37.23
    205.152.150.23
    Lease Obtained. . . . . . . . . . : Sunday, May 22, 2011 2:38:06 PM
    Lease Expires . . . . . . . . . . : Monday, May 23, 2011 2:38:06 PM
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel 8255x-based PCI Ethernet Adapt
    er (10/100)
    Physical Address. . . . . . . . . : 00-20-E0-6E-5A-01
    C:\Documents and Settings\DELL INSPIRON 8100>
     
  5. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    I just looked at the support page for your pc.Of course neither of those adapters are listed either for xp or w2000.
    And,of course,on ther Dell site there seems to be some confusion about what driver to use.
    http://search.dell.com/results.aspx...&~srd=False&ipsys=False&advsrch=False&~ck=tab

    Also,here is another tip:
    Just to be sure, run BIOS setup (F2 before XP starts to load) and make sure the onboard NIC hasn't been disabled in BIOS. If necessary, enable it, save the change and exit BIOS setup.

    From post #2
    "do you have Ethernet driver installed"
    May I see this:
    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  6. georgiaboi2112

    georgiaboi2112 Thread Starter

    Joined:
    May 22, 2011
    Messages:
    8
    Pedroguy,OK I ran the bios setup and it doesnt tell me if the NIC is disabled or enabled, the only thing I can do is put an arrow beside it and for the life of me I can not figure out how to paste a screen shot and have been trying for a half hour so I hope a typed description will suffice.OK in the device manager I have 2 network adapters listed 1)1394 Network adapter 2) Intel 8255x-based PCI Ethernet adapter. In the device manager list there are no red x's or yellow caution signs BUT when I open the network connections screen there is a red x on the local area connection ( this is the Intel 8255) saying a network cable is unplugged. I hope this helps you in some way because if we cant figure it out,and yes I am refering to you and the mouse in your pocket,I really dont want to have to take it in for something apparently trivial. I genuinely appreciated all your help in this matter. Thanks!! Tom
     
  7. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    where you plug the Ethernet cable into the PC are there any small lights - yellow / green ?
    when you connect the other end into a router - does a corresponding light appear on the front of the router for the LAN connection you have plugged into
     
  9. georgiaboi2112

    georgiaboi2112 Thread Starter

    Joined:
    May 22, 2011
    Messages:
    8
    etaf, yes the green light stays on constantly while the yellow one flashes on the notebook and yes the net light on the router does as it should as well.
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    do a full power cycle and just connect with the cable and try safemode with networking and post back and ipconfig /all
    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 30 seconds.
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    Safemode with networking
    with a cable connected from PC to router
    check the cable - see if there is a light on the router accosiated with the cable port used , also check if you have a green/yellow light on the PC LAN port
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
     
  11. georgiaboi2112

    georgiaboi2112 Thread Starter

    Joined:
    May 22, 2011
    Messages:
    8
    Gentlemen, I thank you for all the advice and troubleshooting tips but the fix was really quite simple I disabled the the 1394 adapter 2times enaabled it 2 times and hit repair and lo and behold I was hardwired to the net. Although I had tried this before it seemed to take this time. Thanks Again and I will be looking forward to hearing from you on my next problem. Tom
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    strange the 1394 is a firewire adapter and not really used for the network connection , anyway - its all working ok now
     
  13. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Thanks for the update.As Etaf said,1394...Who would have guessed that had anything to do with it.
     
  14. georgiaboi2112

    georgiaboi2112 Thread Starter

    Joined:
    May 22, 2011
    Messages:
    8
    You guys are beyond me in your knowledge because I would not know a 1394 adapter from a hole in the ground but that is why I purchased the 8100 because it is kinda a relic to figure out some of this stuff manually rather than depend on the the basically idiot proof laptops of today.
     
  15. etaf

    etaf Moderator

    Joined:
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    Messages:
    64,965
    First Name:
    Wayne
    1394 firewire is a very useful port and not available on a lot of modern machines often used to connect video cameras to the PC and download any recorded footage
     
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