Solved: Dell Inspiron 6000 intermittantly connecting to wireless

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Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
Hey,

I've been having a few problems keeping my laptop connected to any wireless network I use. It'll connect fine and work for a while and then it'll stop loading or refreshing pages. If I got to network connections and hit 'disable' and then 'enable' it'll connect fine again and run for a little longer but it's really beginning to get frustrating having to do this every 5 minutes.

Any help or ideas much appreciated.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,457
would you post the following information- 1) when its working and then 2) repeat all the tests an post when it disconnects

also would like to see an xirrus screen shot - all details below



------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
 

Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
Thanks for the quick repsonse

Working


Windows IP Configuration

Host Name . . . . . . . . . . . . : mikenslaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-DA-78-04

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-13-CE-5F-BA-1D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 81.167.36.3
81.167.36.11
Lease Obtained. . . . . . . . . . : 13 January 2011 11:33:43
Lease Expires . . . . . . . . . . : 14 January 2011 11:33:43

C:\Documents and Settings\Miken>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Miken>
C:\Documents and Settings\Miken>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:

Reply from 192.168.10.1: bytes=32 time=312ms TTL=64
Reply from 192.168.10.1: bytes=32 time=130ms TTL=64
Reply from 192.168.10.1: bytes=32 time=358ms TTL=64
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 358ms, Average = 200ms

C:\Documents and Settings\Miken>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Miken>
C:\Documents and Settings\Miken>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:

Reply from 192.168.10.1: bytes=32 time=312ms TTL=64
Reply from 192.168.10.1: bytes=32 time=130ms TTL=64
Reply from 192.168.10.1: bytes=32 time=358ms TTL=64
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 358ms, Average = 200ms

C:\Documents and Settings\Miken>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Miken>
C:\Documents and Settings\Miken>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:

Reply from 192.168.10.1: bytes=32 time=312ms TTL=64
Reply from 192.168.10.1: bytes=32 time=130ms TTL=64
Reply from 192.168.10.1: bytes=32 time=358ms TTL=64
Reply from 192.168.10.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 358ms, Average = 200ms

C:\Documents and Settings\Miken>

Disconnected


Windows IP Configuration

Host Name . . . . . . . . . . . . : mikenslaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-DA-78-04

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-13-CE-5F-BA-1D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 81.167.36.3
81.167.36.11
Lease Obtained. . . . . . . . . . : 13 January 2011 12:22:16
Lease Expires . . . . . . . . . . : 14 January 2011 12:22:16

C:\Documents and Settings\Miken>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Miken>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Miken>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Miken>ping google.com
Ping request could not find host google.com. Please check the name and try again

C:\Documents and Settings\Miken>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Miken>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Miken>


I'll put up the info from Xirrus when I can either stay connected long enough to download it or copy it across from another computer.
 

Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
Yeah, weæve used other laptops on all the networks this issues has happened on and there's never been any problems so it certainly seems to be an issue with this laptop rather than the network or router.

Tag number is FRM4X1J

Can't see a model on the router but it's got TELSAY telecommunications written on the front of it.

I don't have a cable to connect directly to the router at the moment I'm afraid.
 

Attachments

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,457
you are on channel 6 and so is a strong signal near you - unfortunately they are all strong and the channels that do not interfere with each other are 1, 6 and 11 - all have a close by strong signal

are you in Europe - Channel 12 and 13 are allowed in europe and i would probably try 13

otherwise maybe 3 or 4

i'll look up the tag number and find the driver - i would also update the wireless driver on the pc
 

Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
Yeah, I'm in Norway. Do you mean change the channel it uses, if so how do I do that?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,457
i assume the PC is running XP - as thats the windows version for that TAG number on the website

if so here a link to the driver
I would update the wireless driver by installing this download
http://support.dell.com/support/dow...dateid=-1&formatid=-1&source=-1&fileid=207280

see installation details below - also on the link above
Hard Drive Installation (via WinZip) with Setup.exe File for R155386.EXE

Download

1.Click Download Now, to download the file.
2.When the File Download window appears, click Save (Windows XP
users will click Save) this program to disk and click OK. The Save In:
window appears.
3.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
4.If the Download Complete window appears, click Close. The file
icon appears on your desktop.

Install

1.Double-click the new icon on the desktop labeled R155386.EXE.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R155386. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\R155386 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,457
to change the channel - you need to loginto the router configuration page

without knowing the exact model
you would open a internet browser - i suggest Internet explorer as most routers will work with that
type
192.168.10.1
in the address bar
that may open the configuration page for the router
you then need to enter the router password and username - sometimes these are blank or use admin
then find the wireless setup section
and change the wireless channel from 6 or it maybe on auto to 13

see if all the devices connect ok and then post back an xirrus and see if that disconnects now
 

Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
Ok, It's not my network so I don't know the password, but I'll get hold of it and try that and get back to you.

Again, thanks for the help, much appreciated.
 

Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
My partners parents.

It's done the same thing on 2-3 other networks though.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,457
ok - thats fine post back when you can - in the meantime i would update the wireless driver
 

Kulli

Thread Starter
Joined
Jan 13, 2011
Messages
14
Internet seems to freeze at times but it's no longer dropping out or requiring the reset, thanks.
 
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