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Solved: Dell Inspiron 6000 intermittantly connecting to wireless

Discussion in 'Networking' started by Kulli, Jan 13, 2011.

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  1. Kulli

    Kulli Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
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    Hey,

    I've been having a few problems keeping my laptop connected to any wireless network I use. It'll connect fine and work for a while and then it'll stop loading or refreshing pages. If I got to network connections and hit 'disable' and then 'enable' it'll connect fine again and run for a little longer but it's really beginning to get frustrating having to do this every 5 minutes.

    Any help or ideas much appreciated.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    would you post the following information- 1) when its working and then 2) repeat all the tests an post when it disconnects

    also would like to see an xirrus screen shot - all details below



    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  3. Kulli

    Kulli Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    14
    Thanks for the quick repsonse

    Working


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : mikenslaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-14-22-DA-78-04

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-13-CE-5F-BA-1D
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.10.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.10.1
    DHCP Server . . . . . . . . . . . : 192.168.10.1
    DNS Servers . . . . . . . . . . . : 81.167.36.3
    81.167.36.11
    Lease Obtained. . . . . . . . . . : 13 January 2011 11:33:43
    Lease Expires . . . . . . . . . . : 14 January 2011 11:33:43

    C:\Documents and Settings\Miken>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Miken>
    C:\Documents and Settings\Miken>ping 192.168.10.1

    Pinging 192.168.10.1 with 32 bytes of data:

    Reply from 192.168.10.1: bytes=32 time=312ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=130ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=358ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.10.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 358ms, Average = 200ms

    C:\Documents and Settings\Miken>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Miken>
    C:\Documents and Settings\Miken>ping 192.168.10.1

    Pinging 192.168.10.1 with 32 bytes of data:

    Reply from 192.168.10.1: bytes=32 time=312ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=130ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=358ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.10.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 358ms, Average = 200ms

    C:\Documents and Settings\Miken>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Miken>
    C:\Documents and Settings\Miken>ping 192.168.10.1

    Pinging 192.168.10.1 with 32 bytes of data:

    Reply from 192.168.10.1: bytes=32 time=312ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=130ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=358ms TTL=64
    Reply from 192.168.10.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.10.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 358ms, Average = 200ms

    C:\Documents and Settings\Miken>

    Disconnected


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : mikenslaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-14-22-DA-78-04

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-13-CE-5F-BA-1D
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.10.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.10.1
    DHCP Server . . . . . . . . . . . : 192.168.10.1
    DNS Servers . . . . . . . . . . . : 81.167.36.3
    81.167.36.11
    Lease Obtained. . . . . . . . . . : 13 January 2011 12:22:16
    Lease Expires . . . . . . . . . . : 14 January 2011 12:22:16

    C:\Documents and Settings\Miken>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Miken>ping 192.168.10.1

    Pinging 192.168.10.1 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 192.168.10.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Miken>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Miken>ping google.com
    Ping request could not find host google.com. Please check the name and try again

    C:\Documents and Settings\Miken>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Miken>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Miken>


    I'll put up the info from Xirrus when I can either stay connected long enough to download it or copy it across from another computer.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
  5. Kulli

    Kulli Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
    14
    Yeah, weæve used other laptops on all the networks this issues has happened on and there's never been any problems so it certainly seems to be an issue with this laptop rather than the network or router.

    Tag number is FRM4X1J

    Can't see a model on the router but it's got TELSAY telecommunications written on the front of it.

    I don't have a cable to connect directly to the router at the moment I'm afraid.
     

    Attached Files:

  6. etaf

    etaf Moderator

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    Wayne
    you are on channel 6 and so is a strong signal near you - unfortunately they are all strong and the channels that do not interfere with each other are 1, 6 and 11 - all have a close by strong signal

    are you in Europe - Channel 12 and 13 are allowed in europe and i would probably try 13

    otherwise maybe 3 or 4

    i'll look up the tag number and find the driver - i would also update the wireless driver on the pc
     
  7. Kulli

    Kulli Thread Starter

    Joined:
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    Messages:
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    Yeah, I'm in Norway. Do you mean change the channel it uses, if so how do I do that?
     
  8. etaf

    etaf Moderator

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    Wayne
    i assume the PC is running XP - as thats the windows version for that TAG number on the website

    if so here a link to the driver
    I would update the wireless driver by installing this download
    http://support.dell.com/support/dow...dateid=-1&formatid=-1&source=-1&fileid=207280

    see installation details below - also on the link above
     
  9. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    to change the channel - you need to loginto the router configuration page

    without knowing the exact model
    you would open a internet browser - i suggest Internet explorer as most routers will work with that
    type
    192.168.10.1
    in the address bar
    that may open the configuration page for the router
    you then need to enter the router password and username - sometimes these are blank or use admin
    then find the wireless setup section
    and change the wireless channel from 6 or it maybe on auto to 13

    see if all the devices connect ok and then post back an xirrus and see if that disconnects now
     
  10. Kulli

    Kulli Thread Starter

    Joined:
    Jan 13, 2011
    Messages:
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    Ok, It's not my network so I don't know the password, but I'll get hold of it and try that and get back to you.

    Again, thanks for the help, much appreciated.
     
  11. etaf

    etaf Moderator

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    Wayne
    whos network is it
     
  12. Kulli

    Kulli Thread Starter

    Joined:
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    Messages:
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    My partners parents.

    It's done the same thing on 2-3 other networks though.
     
  13. etaf

    etaf Moderator

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    ok - thats fine post back when you can - in the meantime i would update the wireless driver
     
  14. Kulli

    Kulli Thread Starter

    Joined:
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    Internet seems to freeze at times but it's no longer dropping out or requiring the reset, thanks.
     
  15. etaf

    etaf Moderator

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    so what have you done ?
     
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