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Solved: Dell Inspiron Laptop (Boot to Black Screen)

Discussion in 'Hardware' started by Newuser12345215, Nov 16, 2012.

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  1. Newuser12345215

    Newuser12345215 Thread Starter

    Joined:
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    Edit - Solved. I had to delete all the partitions (instead of installing over an existing Partition) before reinstalling Windows.

    I have a laptop with a similar problem to this.

    Dell Inspiron (Windows 7 installed).

    On startup, a similar error message to this:
    Things I tried:

    1. Hardware diagnostics (both the short and "full" tests). No problems found.

    2. Loading windows disc (sent from dell) and doing startup repair. Doesn't find any problems.

    3. Using command prompt and using all the bootrec commands including following instructions on Microsoft website on how to rebuild the MBR, etc.

    4. Doing a system restore to an earlier date.

    5. Pressing F8 or ctrl + F11 - Doesn't work.

    6. Finally, attempting to reinstall windows.


    When reinstalling windows, I picked the partition with the biggest space (where the OS was installer formally). After reinstalling, the computer restarts and nothing happens (still a black screen with the vague message above regarding PCIe FE Family Controller series).

    Tried formatting again (the partition) and formatting again, same problem (windows restarts and acts like windows install didn't go through).

    Anyone have any ideas? Do I need to pick the partition to boot to somehow? I tried looking at all the boots settings and the setup but nothing noticeable shows.

    Finally, the laptop is only three months old (so it's not that old actually).

    Any help will be appreciated, thanks.
     
  2. SUEOHIO

    SUEOHIO

    Joined:
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    First Name:
    SUE
    If the laptop is that new i would think it still has a warranty. you might want to call dell and see what can be done under the warranty to get it straightened out or take it to a place thats authorized to work on dells and see what they can do for you to make things right again.
     
  3. dai

    dai

    Joined:
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    Messages:
    11,198
    check the hard drive is set to first boot in the bios
     
  4. Newuser12345215

    Newuser12345215 Thread Starter

    Joined:
    Feb 9, 2007
    Messages:
    80
    The laptop isn't actually mine (I'm trying to help someone fix it). Yeah, I actually suggested that to him and he asked about the warranty to Dell but the Dell person said the warranty covers only hardware related problems. From what they heard (after the hardware diagnostics), I think they said it sounds like software which means they may not be able to help.

    Also he said he asked Bestbuy (the place where he got it) if they could check it out but they said reinstalling OS or something like that costs money (not sure if they can check it for free, I have to get back to him for that).

    I was wondering if there was something I was missing (I never really dealt with laptops or multiple partitions on a single HDD before).

    Thanks, I'll try putting it in first position in case there's some odd issue with the optical drive.

    Thanks for the replies everyone :).
     
  5. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
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    check if it offers a non destructive reinstall option,which reinstalls windows but leaves all the files and folders intact
     
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