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Solved: Dell XPS Windows 7 64-bit won't boot past classpnp.sys file

Discussion in 'Windows 7' started by Poetrygrl, Feb 10, 2013.

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  1. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    Norton is the contributing factor in that dump file. I recommend uninstalling it. Go here and select what product you have for the appropriate Norton Removal Tool

    PHP:
    Microsoft (RWindows Debugger Version 6.12.0002.633 X86
    Copyright 
    (cMicrosoft CorporationAll rights reserved.


    Loading Dump File [C:\Users\LG-PC7\Desktop\020313-27456-01\020313-27456-01.dmp]
    Mini Kernel Dump FileOnly registers and stack trace are available

    Symbol search path is
    SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is
    Windows 7 Kernel Version 7601 (Service Pack 1MP (4 procsFree x64
    Product
    WinNtsuiteTerminalServer SingleUserTS
    Built by
    7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name
    :
    Kernel base 0xfffff800`02c4e000 PsLoadedModuleList = 0xfffff800`02e92670
    Debug session time
    Sun Feb  3 23:06:14.662 2013 (UTC 8:00)
    System Uptime7 days 2:21:19.266
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................................
    Loading User Symbols
    Loading unloaded module 
    list
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck 24, {1904fbfffff88003afe408fffff88003afdc60fffff80002cacdeb}

    Probably caused by Ntfs.sys Ntfs!NtfsAcquireExclusiveFcb+73 )

    FollowupMachineOwner
    ---------

    0kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    NTFS_FILE_SYSTEM (24)
        If 
    you see NtfsExceptionFilter on the stack then the 2nd and 3rd
        parameters are the exception record 
    and context record. Do .cxr
        on the 3rd parameter 
    and then kb to obtain a more informative stack
        trace
    .
    Arguments:
    Arg100000000001904fb
    Arg2
    fffff88003afe408
    Arg3
    fffff88003afdc60
    Arg4
    fffff80002cacdeb

    Debugging Details
    :
    ------------------


    EXCEPTION_RECORD:  fffff88003afe408 -- (.exr 0xfffff88003afe408)
    ExceptionAddressfffff80002cacdeb (nt!ExpCheckForIoPriorityBoost+0x00000000000000a7)
       
    ExceptionCodec0000005 (Access violation)
      
    ExceptionFlags00000000
    NumberParameters
    2
       Parameter
    [0]: 0000000000000000
       Parameter
    [1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff

    CONTEXT
    :  fffff88003afdc60 -- (.cxr 0xfffff88003afdc60)
    rax=fffff88003afe678 rbx=fffffa800b0032f1 rcx=fffffa800b0032f1
    rdx
    =0000000000000002 rsi=00fffffa8007b07e rdi=0000000000000000
    rip
    =fffff80002cacdeb rsp=fffff88003afe640 rbp=0000000000000001
     r8
    =0000000000000000  r9=fffff80002c4e000 r10=fffff80002e407c0
    r11
    =0000000000000000 r12=0000000000000000 r13=fffff80002e3fe80
    r14
    =0000000000000002 r15=0000000000010224
    iopl
    =0         nv up di pl nz na po nc
    cs
    =0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010006
    nt
    !ExpCheckForIoPriorityBoost+0xa7:
    fffff800`02cacdeb 448b6608        mov     r12d,dword ptr [rsi+8] ds:002b:00fffffa`8007b086=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT
    :  1

    DEFAULT_BUCKET_ID
    :  VISTA_DRIVER_FAULT

    PROCESS_NAME
    :  ccsvchst.exe

    CURRENT_IRQL
    :  0

    ERROR_CODE
    : (NTSTATUS0xc0000005 The instruction at 0x%08lx referenced memory at 0x%08lxThe memory could not be %s.

    EXCEPTION_CODE: (NTSTATUS0xc0000005 The instruction at 0x%08lx referenced memory at 0x%08lxThe memory could not be %s.

    EXCEPTION_PARAMETER1:  0000000000000000

    EXCEPTION_PARAMETER2
    :  ffffffffffffffff

    READ_ADDRESS
    GetPointerFromAddressunable to read from fffff80002efc100
     ffffffffffffffff 

    FOLLOWUP_IP

    Ntfs!NtfsAcquireExclusiveFcb+73
    fffff880
    `01455293 84c0            test    al,al

    FAULTING_IP: 
    nt!ExpCheckForIoPriorityBoost+a7
    fffff800
    `02cacdeb 448b6608        mov     r12d,dword ptr [rsi+8]

    BUGCHECK_STR:  0x24

    LAST_CONTROL_TRANSFER
    :  from fffff80002cacf4d to fffff80002cacdeb

    STACK_TEXT
    :  
    fffff880`03afe640 fffff800`02cacf4d fffffa80`0b0032f1 00000000`00000001 00000000`00000000 fffff800`02e3fe80 nt!ExpCheckForIoPriorityBoost+0xa7
    fffff880
    `03afe680 fffff800`02cd21ac ffffffff`ffb3b4c0 fffffa80`0bc8c800 fffffa80`0b0032f1 fffff980`5b276800 nt!ExpWaitForResource+0x8d
    fffff880
    `03afe6f0 fffff880`01455293 00000000`c00000d8 fffff8a0`0ea539d0 fffffa80`0cab6690 fffffa80`0804a180 nt!ExAcquireResourceExclusiveLite+0x14f
    fffff880
    `03afe760 fffff880`014c13a4 00000000`00000000 fffff880`03afea80 00000000`00000001 fffffa80`0cab6690 Ntfs!NtfsAcquireExclusiveFcb+0x73
    fffff880
    `03afe7b0 fffff880`014c9fc9 fffffa80`0cab6690 fffffa80`0804a180 00000000`00120101 00000000`00000000 Ntfs!NtfsFlushVolume+0x188
    fffff880
    `03afe8e0 fffff880`014ca6d0 fffffa80`0cab6690 fffffa80`0cb3d840 fffffa80`0e36e4c0 00000000`00000000 Ntfs!NtfsCommonFlushBuffers+0x459
    fffff880
    `03afe9c0 fffff880`010a7bcf fffffa80`0cb3db98 fffffa80`0cb3d840 fffffa80`0cab6690 fffff880`03afe9e8 Ntfs!NtfsFsdFlushBuffers+0x104
    fffff880
    `03afea30 fffff880`010a66df fffffa80`07b8aa30 00000000`00000001 fffffa80`07b8aa00 fffffa80`0cb3d840 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
    fffff880
    `03afeac0 fffff800`02fd0dfb 00000000`00000002 fffffa80`0e36e4c0 00000000`00000001 fffffa80`0cb3d840 fltmgr!FltpDispatch+0xcf
    fffff880
    `03afeb20 fffff800`02f659f1 fffffa80`0cb3d840 fffffa80`0da5e3c0 fffffa80`0e36e4c0 fffff880`009ea180 nt!IopSynchronousServiceTail+0xfb
    fffff880
    `03afeb90 fffff800`02ccc253 fffffa80`0da5e3c0 00000000`7ef05000 fffffa80`07b8aa30 fffffa80`0e36e4c0 nt!NtFlushBuffersFile+0x171
    fffff880
    `03afec20 00000000`774917ca 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 nt!KiSystemServiceCopyEnd+0x13
    00000000
    `052be7f8 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 0x774917ca


    SYMBOL_STACK_INDEX
    :  3

    SYMBOL_NAME
    :  Ntfs!NtfsAcquireExclusiveFcb+73

    FOLLOWUP_NAME
    :  MachineOwner

    MODULE_NAME
    Ntfs

    IMAGE_NAME
    :  Ntfs.sys

    DEBUG_FLR_IMAGE_TIMESTAMP
    :  5040d4c6

    STACK_COMMAND
    :  .cxr 0xfffff88003afdc60 kb

    FAILURE_BUCKET_ID
    :  X64_0x24_Ntfs!NtfsAcquireExclusiveFcb+73

    BUCKET_ID
    :  X64_0x24_Ntfs!NtfsAcquireExclusiveFcb+73

    Followup
    MachineOwner
     
  2. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    Hi Lance,

    Thank you, that is odd, I already uninstalled Norton ;-). I found that on an earlier thread and uninstalled using the add remove programs. Must be reg settings that are left over. Is is entirely possible that my ISP made some update to the package. I did install Norton on the new harddrive as well.

    I ran all the diagnostics took forever. I'm convinced it is also the DVD as my XPS chokes on reading information from it. That is when the blue screens occur I believe, I/O thrashing from the DVD. I'll have a new one by February 14 to verify. This morning, after running all the diag tests, everything appeared normal. I was concerned there was a USB issue as I had to finally connect a USB keyboard to the front USB slots.

    Thank you ;-)
     
  3. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    If you uninstalled using the Add Remove Programs then there are many leftovers from Norton. You were running Norton 360 correct? I would still run the Norton removal tool. I think you will be surprised by what it finds.
     
  4. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Yes, atleast once.

    Run the Norton remover.
    Shutdown. Don't restart.

    Wait 30 to 60 seconds to allow the ram to drain.

    Boot to W7 normal mode.

    Wait until all programs have loaded. Have a cup of tea, coffee or other refreshing beverage.
    Write a sonnet.

    Run the Norton remover.
    Shutdown. Don't restart.

    Wait 30 to 60 seconds to allow the ram to drain.

    Boot to W7 normal mode.
    Test
     
  5. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    I won't be surprised by what I find. I know how slopply the removal tools are. Typically, I run the removal tool then uses REGEDT32 to blow everything thing else away. I was running the version my ISP provides. Must cut corners somewhere LOL ;-)

    I will try that AND I will also install a new DVD. Did you find anything else? Thank you so much for helping me out. :D
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    P g:
    PLEASE DO NOT EDIT the registry. I don't have a poetic analogy.

    And the answer is?
    :)

    I suggest that you wait on the DVD [ drive presumably ] because you will probably install some nifty software that has accompanied the drive.

    But it would be helpful to install the new DVD drive if you can avoid the temptation of installing ANY software.
    (y)

    BUT, it is NOT my computer. It is YOUR computer.
    :)

    RF123
     
  7. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    Never fear, I have edited many a registry and never killed a Windows install! I've added keys, removed keys etc. I'm careful. I have to know how to edit the registry to deal with people like RFP who install 'secret' software LOL:cool:

    I will wait for the new DVD drive, ordered two of them and I've got a new SATA power cable coming as well. Should wrap this up quite nicely.

    What I've theorized, is the DVD has malfunctioned and is throwing I/O errors. That is why I could not 'repair' from the DVD and got bluescreens booting from the DVD. The single commonality between the original install (even with Norton removed) and the fresh install is the DVD player.

    I am running Norton Security Suite 5.2.2.3:rolleyes:
     
  8. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Thanks for the update.

    Best of success.

    Keep us posted.

    RF123
     
  9. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    I certainly will, thanks to both you and Lance for your patience and suggestions. I was so miffed. Crossing my fingers ;-)
     
  10. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Thanks.

    I would like to know the resolution to this puzzle.

    RF123
     
  11. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    I would like to know as well. I solidified my theory after running succesful diags. No DVD interaction. What I am bewildered by is all the crazy errors I got. Bad harddrive, bad RAM, there were so many different messages. :D
     
  12. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    P g:
    I forgot to comment on your statement,
    The questions I try ask for every new thread:
    I am glad that you mentioned it, P g.

    RF123
     
  13. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    I decided to start from the drive with the fresh install as it is the most stable. I had removed the new Norton install but of course some of it was left behind. I just ran the removal tool. Hope that removed all vestiges of Norton.

    Thank you.
     
  14. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    We share your hope.

    You are welcome.

    Keep us posted.

    RF123
     
  15. Poetrygrl

    Poetrygrl Thread Starter

    Joined:
    Feb 10, 2013
    Messages:
    22
    Hello and good evening. I'm running off a new harddrive and new DVDs. The system is much more stable but still experience BSOD :mad:. The good news is it appears it may be linked to my ATI driver. I made my old harddrive the slave and was able to copy over my music after changing the drive info in the BIOS.

    Now to fix the ATI driver issue and install a different AV. Even my Optiplex is starting to have problems with Norton.
     
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