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Solved: Desktop Options Disabled

Discussion in 'Windows XP' started by Koroshiya, Feb 2, 2007.

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  1. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    I believe something has gotten into my registry and disabled my ability to change my desktop wallpaper and other options. The entire section is just grayed out.

    Where would I go to fix this issue, or is it something other than what I'm speculating? It most definitely occurred after a fairly serious spyware attack.

    Thanks!
     
  2. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    Start with a HijackThis and let one of our gold shields diagnose the log file and fix your system.

    To download HJTsetup.exe To Download HijackThis go to the following: http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item5
    Filename = 1137518044HJTsetup.exe

    Save the file to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\HijackThis.
    Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialog box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
    Come back here to this thread and Paste the log in your next reply. DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

    A security expert should take a look at your log - please be patient.
     
  3. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Besides the log, you might also try XP Security Console. You can use it to restore lost permissions.
     
  4. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    As for the display tab, all it was able to do was remove the tab entirely. It was not able to unlock it.

    HijackThis Results: (I noticed some other progs which I'm experience problems with, listed here. Additional support would be appreciated.)

    Logfile of HijackThis v1.99.1
    Scan saved at 12:13:03 AM, on 2/3/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trillian\trillian.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
    O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
    O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0F372975-4146-4B5C-9D32-25A41897E227}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\..\{97C3915F-B69F-4CD5-8B27-09F25AC56A08}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C53AA04B-F534-444A-A4D8-E744DE05B69C}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\..\{DADD02B0-A5B4-4A1A-914D-0395FB3C352C}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.117 85.255.112.190
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0F372975-4146-4B5C-9D32-25A41897E227}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.116.117 85.255.112.190
    O17 - HKLM\System\CS2\Services\Tcpip\..\{0F372975-4146-4B5C-9D32-25A41897E227}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.117 85.255.112.190
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Windows Management Service - Unknown owner - C:\WINDOWS\system32\.exe (file missing)

    :Edit:
    Here's a screenshot of what the current problem looks like:
    [​IMG]
     
  5. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    Bump. Due to lack of response, I went ahead and let HijackThis fix all issues. I haven't made any custom changes, as this is a nearly fresh installation of Windows.

    Anyways, neither HijackThis or XP Security Console were able to correct the issue(s). I would just format again (and have reinstall ALL my applications, again. v.v;; ) but I seemed to have misplaced my disks. So, that will have to be saved for a last resort.

    Any other suggestions?
     
  6. RootbeaR

    RootbeaR

    Joined:
    Dec 8, 2006
    Messages:
    4,469
    Get rid of BitComet.
    Funny how most who use P2P programs have "misplaced my discs."
     
  7. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    I don't appreciate you hijacking my thread. This is a support area, not a "let's-stick-our-nose-in-other-peoples'-business" area. What I do with my programs has nothing to do with you. Now, kindly stay out unless you're going to contribute to solving my problem(s). And no smart-a** remarks. Thanks.

    Anyways, anyone else have any ideas? =\
     
  8. RootbeaR

    RootbeaR

    Joined:
    Dec 8, 2006
    Messages:
    4,469
    That was a suggestion.
     
  9. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    A suggestion totally unrelated to the current topic. Kindly step off.
     
  10. RootbeaR

    RootbeaR

    Joined:
    Dec 8, 2006
    Messages:
    4,469
    It is related to this site being able to continue to help legitimate people.
    Ever hear of aiding and abetting?
    KINDLY tell me why I should step-off when people like you keep the cost of software up for people like me?
    How much commission do you make off of stolen merchandise at your place of employment?
    33%
     
  11. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    You have a wareout infection and it is likely it came from P2P programs = there is also anothe r problem we'll get later

    Please download FixWareout from one of these mirrors:
    http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
    http://downloads.subratam.org/Fixwareout.exe

    Note: You must have an active Internet connection when running this fix, in order to download the Brute Force Uninstaller (BFU).

    Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
    The fix will begin; follow the prompts. If your firewall gives an alert, (because this tool will download an additional file from the internet), please don't let your firewall block it, but allow it instead.
    Then you will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
    Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log.
    =====================================
    Fix these with HiJackThis – mark them, close IE, click fix checked

    O17 - HKLM\System\CCS\Services\Tcpip\..\{0F372975-4146-4B5C-9D32-25A41897E227}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\..\{97C3915F-B69F-4CD5-8B27-09F25AC56A08}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C53AA04B-F534-444A-A4D8-E744DE05B69C}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\..\{DADD02B0-A5B4-4A1A-914D-0395FB3C352C}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.117 85.255.112.190
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0F372975-4146-4B5C-9D32-25A41897E227}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.116.117 85.255.112.190
    O17 - HKLM\System\CS2\Services\Tcpip\..\{0F372975-4146-4B5C-9D32-25A41897E227}: NameServer = 85.255.116.117,85.255.112.190
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.117 85.255.112.190
    ====================

    Download Superantispyware

    http://www.superantispyware.com/superantispywarefreevspro.html

    Install it and double-click the icon on your desktop to run it.
    · It will ask if you want to update the program definitions, click Yes.
    · Under Configuration and Preferences, click the Preferences button.
    · Click the Scanning Control tab.
    · Under Scanner Options make sure the following are checked:
    o Close browsers before scanning
    o Scan for tracking cookies
    o Terminate memory threats before quarantining.
    o Please leave the others unchecked.
    o Click the Close button to leave the control center screen.
    · On the main screen, under Scan for Harmful Software click Scan your computer.
    · On the left check C:\Fixed Drive.
    · On the right, under Complete Scan, choose Perform Complete Scan.
    · Click Next to start the scan. Please be patient while it scans your computer.
    · After the scan is complete a summary box will appear. Click OK.
    · Make sure everything in the white box has a check next to it, then click Next.
    · It will quarantine what it found and if it asks if you want to reboot, click Yes.
    · To retrieve the removal information for me please do the following:
    o After reboot, double-click the SUPERAntispyware icon on your desktop.
    o Click Preferences. Click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o It will open in your default text editor (such as Notepad/Wordpad).
    o Please highlight everything in the notepad, then right-click and choose copy.
    · Click close and close again to exit the program.
    · Please paste that information here for me with a new HijackThis log.
     
  12. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    Sir, you don't even know the circumstances of my case. You see BitComet and your narrow-mindedness sets in. Did it ever occur to you that I could use the program for perfectly legitimate fan-subbed anime? Hmm? http://yhbt.mine.nu/ The files are only offered in Torrent format, therefore the only way I can get them. I don't care what the program is capable of, it is wrong of you to assume such. And just so you know, I bought a new copy of Windows XP from my college. But I would still like to avoid formatting. Now, please butt out before I ask for moderator intervention. Thank you.

    @MFDnSC
    I'm certain it's not related to BitComet. I have been using it for some time and this is the first time I've ever encountered such an issue with my system, of this nature. Although, I will definitely try your solutions out. I'm willing to try just about anything, at this point. I will post my results, soon. Thanks!

    :Results:


    Fixwareout
    Last edited 1/30/2007

    Post this report in the forums please
    ...
    Prerun check
    »»»»» HKLM run and Winlogon System values
    C:\WINDOWS\System32\csgfc.exe will be moved to C:\WINDOWS\temp\csgfc.ren at reboot.

    »»»»» System restarted
    Reg Entries that were deleted
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls "0mdm"
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls "1mdm"
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls "2mdm"
    ...
    Random Runs removed from HKLM
    ...
    "C:\Documents and Settings\Koroshiya.NYGHTSHADE\Application Data\Install.dat" Deleted

    »»»»» Misc files.

    »»»»» Checking for older varients.

    »»»»» Postrun check
    »»»»» HKLM run
    »»»»» Winlogon System value
    "system"=""
    »»»»»

    PLEASE NOTE, There CAN be LEGITIMATE FILES LISTED IN THIS SECTION.

    This WILL/CAN also list Legit Files, Submit them at Virustotal
    Search five digit cs, dm kd and jb files.
    C:\WINDOWS\System32\dmggr.exe
    »»»»»
    »»»»» Current runs

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "RegistryMechanic"=""

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"

    ================================

    Logfile of HijackThis v1.99.1
    Scan saved at 11:46:13 PM, on 2/4/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file)
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
    O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
    O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
    O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Windows Management Service - Unknown owner - C:\WINDOWS\system32\dmggr.exe

    ====================================

    SuperAntiSpyware is refusing to download properly. Going to try and find some mirrors for it.

    :Edit:
    Desktop issue has been solved! BitComet is also working properly! Thank you so much! What is this other matter you wanted to address?
     
  13. RootbeaR

    RootbeaR

    Joined:
    Dec 8, 2006
    Messages:
    4,469
    My apologies. Got my info from forum rules
     
  14. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Do a full scan with AVG

    You may want to print this or save it to notepad as we will go to safe mode.

    Fix these with HiJackThis – mark them, close IE, click fix checked

    O23 - Service: Windows Management Service - Unknown owner - C:\WINDOWS\system32\dmggr.exe
    ==========
    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find this exact name

    Windows Management Service

    Rightclick and choose "Properties". Beside "Startup Type" in the dropdown menu select "Disabled". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Click Apply then OK. File-Exit the Services utility.

    ==========
    DownLoad http://www.downloads.subratam.org/KillBox.zip or
    http://www.thespykiller.co.uk/files/killbox.exe

    Restart your computer into safe mode now. (Tapping F8 at the first black screen) Perform the following steps in safe mode:

    Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confimation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box.

    C:\WINDOWS\system32\dmggr.exe

    Note: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure you don't miss any.

    START – RUN – type in %temp% - OK - Edit – Select all – File – Delete

    Delete everything in the C:\Windows\Temp folder or C:\WINNT\temp

    Not all temp files will delete and that is normal
    Empty the recycle bin
    Boot and post a new hijack log from normal NOT safe mode

    Please give feedback on what worked/didn’t work and the current status of your system
     
  15. Koroshiya

    Koroshiya Thread Starter

    Joined:
    Oct 25, 2006
    Messages:
    95
    First Name:
    Rob
    If that statement is sincere, I accept. I hold no grudges. I can understand where you were coming from, but you can't just assume that every person who uses P2P progs is out to pirate software. Just as you can't assume that every hacker is a black-hat; some work for/with companies to help improve security by showing them how they were able to compromise the system. I also understand that the rules stated that no support for P2P programs will be offered, but my issue was originally unrelated and BitComet was brought in later.

    @MFDnSC
    All steps were performed successfully! System seems to be running fully. Thank you, very much, MFDnSC!
     
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