Solved: Desktop won't connect to internet

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craigs248

Thread Starter
Joined
Jan 2, 2011
Messages
5
Dell Studio XPS 9100
Windows 7
CenturyLink ISP
Westell Modem model B90
Belkin N wireless router model F5D8233

My desktop won't connect to the router, I use a wired connection. Separate wireless laptop will connect through router and access internet and is what I'm using now. Tried connecting desktop directly to modem without any luck.

I've unplugged modem and router and shutdown computer. Turned on modem and waited for lights. Turned on router and waited a few minutes and booted computer. Still no luck.

Any help is greatly appreciated.

Ran IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Craig-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-CD-83-1F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b4e9:fead:936d:1f15%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 02, 2011 11:20:34 AM
Lease Expires . . . . . . . . . . : Wednesday, February 08, 2147 5:50:26 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 246983791
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-62-BB-D0-B8-AC-6F-CD-83-1F

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1483:160b:3089:282c%14(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 419430400
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-62-BB-D0-B8-AC-6F-CD-83-1F

NetBIOS over Tcpip. . . . . . . . : Disabled
 
Joined
Jan 28, 2001
Messages
6,523
Welcome to TSG:
Your ipconfig appears to show a good connection.
Let's see the results from these pings:
From a Johnwill post on the Networking Forum


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

craigs248

Thread Starter
Joined
Jan 2, 2011
Messages
5
Thanks for the quick reply.

C:\Users\Craig>ping 192.168.2.5

Pinging 192.168.2.5 with 32 bytes of data:
Reply from 192.168.2.5: bytes=32 time<1ms TTL=128
Reply from 192.168.2.5: bytes=32 time<1ms TTL=128
Reply from 192.168.2.5: bytes=32 time<1ms TTL=128
Reply from 192.168.2.5: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.5:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Craig>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.
Request timed out.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

C:\Users\Craig>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Craig>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.
Reply from 192.168.2.5: Destination host unreachable.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Craig>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\Craig>
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
what firewall do you have on the PC - ever had a security suite like Norton or Mcafee etc on the PC
 

craigs248

Thread Starter
Joined
Jan 2, 2011
Messages
5
I turned off the firewall in McAfee and I was able to connect. I turned it back on and was unable to connect.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
switch it off - or you may be able to setup you range of IP address to be allowed through the firewall , i suspect its blocking access

Try in safe mode with networking
as the pc starts keep tapping F8 a menu will appear choose
safe mode with networking - see if you can connect now
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
crossed post - so we have found the issue - now you should be able to set up the firewall to allow your local IPs thought
set up the range
192.168.2.1 to 192.168.2.254
 
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