Solved: device manager is blank ..............

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kdakak

Thread Starter
Joined
Jul 31, 2005
Messages
6
device manager is blank, usb ports not recognised, print spooler not there, help menu not available
I have no idea where to start.
please help
 
Joined
Jul 12, 2005
Messages
573
Start-Run- type "SFC /scannow" and hit enter
Don't type the "" and make sure there is a space between "SFC" and "/scannow"

The dialogue box should pop up and give progress, takes several minutes. You may need your XP CD if asked.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,916
An empty device manager can also be caused by an infection so if the other suggestions don't work, let's rule out malware.

Please do the following:

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 
Joined
Nov 20, 2005
Messages
1,901
You are right, Cookiegal. An empty device manager can be caused by malware such as ContextPlus/ AproposMedia. I experienced an empty device manager, along with several other symptoms and I realized that Apropos (however it got onto my computer) was causing it.

First, make sure that Plug and Play is enabled using the instructions I provided you with earlier.

Secondly, run Hijack This and post a log file here.

In my case though, I don't believe Hijack This picked up on my Apropos problem. I will provide you with instructions on how to use Aproposfix.exe to remove the Apropos malware from your system if need be. However in my case, I was still able to have full USB functionality (although Safely Remove Hardware wouldn't pop up).

Please check Plug and Play and then do HJT and post a log before we move on.
 

kdakak

Thread Starter
Joined
Jul 31, 2005
Messages
6
8dalejr.fan said:
Since the device manager is blank AND you're USB ports are not being recognized, you may have a Plug and Play issue. Perhaps it somehow got turned off.

Follow the steps in this article to troubleshoot:

http://support.microsoft.com/default.aspx?scid=kb;en-us;311504
Thank you so much. I am greatly indebted. You have saved me so much grief.
Once again thank you so much ALL of you.
The microsoft link did the trick.
And a big thank you to "TECHGUY" , without this amazing website I dont know what troubles I would have had to endure.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,916
I'm glad 8dalejr.fan's suggestion worked and now you're all sorted out. (y)
 
Joined
Nov 20, 2005
Messages
1,901
Hey, no problem. Glad I could help. :)

It sounded like Plug and Play being disabled because of your lost USB functionality. I'm happy that was the problem for you, and it wasn't malware related like in my case. Took me a week to figure that one out and fix it. :cool:

You can mark this thread Solved using the Thread Tools drop-down menu at the top of the page. :)
 
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