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Solved: Dial-Up Connection "Hang-Up"!

Discussion in 'Earlier Versions of Windows' started by bobc, Apr 24, 2004.

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  1. bobc

    bobc Thread Starter

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    A friend of mine is experiencing the following problem with WIN98:
    On boot up, he is automatically presented with the normal Dial-Up Connection window for his ISP, although he has not "asked" to be connected to the internet.
    He cancels the window and carries on working locally.
    Later, he attempts to connect to the Internet. The Dial-Up Connection window pops up, but when he enters his password to complete the connection, his PC hangs completely and will only respond to a manual switch off.

    On subsequent perusal, it appears that when he boots up, a connection of some sort is being made when the Dial-Up Connection window automatically pops up, because he cannot use his telephone for a voice call after the window has appeared. The telephone only "clears" when he manually shuts down his PC.

    He is running AVG6 as a virus checker - and apparently no virus is present. He is using KERIO as a firewall - the only visible possible clue here is that in the "trusted" section is an entry for a dial-up connection with "loopback". The entry cannot be interogated further or edited.

    Anyone any ideas as to what might be the problem?

    Bob.
     
  2. etaf

    etaf Moderator

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  3. bobc

    bobc Thread Starter

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    Thanks etaf - will take a look and post results later.
     
  4. ryanjoachim

    ryanjoachim

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    My advice would be to change all of the trusted programs that are in your firewall to "ask" position, where "ask" means that ANY program that tries to connect to the internet must go through the firewall permission program. That will allow you to systematically eliminate the good programs until you are left with only the bad.

    After you change all the permissions, restart the computer. Any program that asks for permission to access the internet before you prompt it is most likely the one you need to take a look at.

    Hope this helped!
     
  5. bobc

    bobc Thread Starter

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    Thanks ryanjoachim. Friend hasn't yet tried etaf's suggestion as he cannot download all of the required software, so I will suggest he try as you suggest first.
     
  6. bobc

    bobc Thread Starter

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    Effectively solved! The firewall solution stopped the problem immediately, and one or other of the other actions appears to have removed whatever was causing the problem. Can't be more specific as my friend is not very PC literate and can't be sure what he did in what order. Thanks for the help.
     
  7. ryanjoachim

    ryanjoachim

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    That's great to hear! Always glad to see problems solved effectively!

    :)
     
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