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Solved: Display Driver Error message

Discussion in 'Windows 7' started by dougglos, Jan 5, 2015.

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  1. dougglos

    dougglos Thread Starter

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    Every now and then, on an irregular basis, my screen goes black and then comes back, with the message"Display Driver stopped responding, and has now recovered". From then everything goes back to normal, but I wondered if anyone can advise me how to avoid this happening?

    SYSTEM DETAILS:-

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Phenom(tm) II X4 925 Processor, AMD64 Family 16 Model 4 Stepping 2
    Processor Count: 4
    RAM: 4095 Mb
    Graphics Card: AMD Radeon HD 5450, 1024 Mb
    Hard Drives: C: Total - 476837 MB, Free - 419411 MB; E: Total - 953867 MB, Free - 766001 MB;
    Motherboard: ASUSTeK Computer INC., M2N68-AM SE2
    Antivirus: Norton Internet Security, Updated and Enabled
     
  2. xpuser35776

    xpuser35776

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    Have you updated your video card drivers? could mean your card is dying.
     
  3. dougglos

    dougglos Thread Starter

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    Have gone through the routine: "Control Panel/Device Manager/Display Adapters/AMD Radeon/Update Driver Software" which advises me that the "Device is working Properly" and "Latest Drivers are already installed".
     
  4. lunarlander

    lunarlander

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    See in Device Manager if your driver is supplied by Microsoft. Some times the ATI site will have a later version than that.
     
  5. dougglos

    dougglos Thread Starter

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    Driver provider shown as AMD, not Microsoft.
     
  6. flavallee

    flavallee Trusted Advisor

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    The ASUS M2N68-AM SE2 motherboard has a NVIDIA nForce 630a chipset and integrated NVIDIA GeForce 7025 graphics, so I'm going to assume you installed an AMD Radeon HD 5450 video card in it.

    You may have been better off installing a NVIDIA chip-based video card instead of an AMD/ATI chip-based one.

    ---------------------------------------------------------
     
  7. dougglos

    dougglos Thread Starter

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    Well, I didn't actually install anything - when I bought my PC that's what I got. I wouldn't know where to begin to install what you are suggesting!!
     
  8. flavallee

    flavallee Trusted Advisor

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    Go into the Device Manager.

    Expand the Display Adapters heading.

    Advise us the exact description of the device(s) listed there.

    Double-click the device(s) to open its properties window.

    Select the "Driver" tab.

    Advise us what the driver version and driver date is.

    --------------------------------------------------------
     
  9. dougglos

    dougglos Thread Starter

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    Frank - Device Manager/Display Adapters/"AMD Radeon HD 5450" (only)

    Then - Properties/Driver Tab/Driver Version 14.501.1993.0 and Date is 20/11/2014
     
  10. dougglos

    dougglos Thread Starter

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    Sorry - Driver version SHOULD READ : 14.501.1003.0 Other details correct.
     
  11. flavallee

    flavallee Trusted Advisor

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  12. dougglos

    dougglos Thread Starter

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    So I guess that means that I am stuck with this occasional "Display Driver Stopped Responding" message? It doesn't hurt, but is just a nuisance!!
     
  13. flavallee

    flavallee Trusted Advisor

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    I'm not there, so I don't know if there's an issue with the video card.

    Try reseating the video card and see if that helps.

    -----------------------------------------------------------
     
  14. dougglos

    dougglos Thread Starter

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    Thanks for your advice - will have to leave it for now, as I wouldn't recognize a video card if it jumped up and bit me!!
    So will get my son to have a look at it the next time he comes over.
     
  15. flavallee

    flavallee Trusted Advisor

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    You're welcome, and good luck. :) (y)

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