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Solved: Doesn't recognize IE, the CD drive or USB ports

Discussion in 'Windows XP' started by scouter702, Feb 16, 2014.

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  1. scouter702

    scouter702 Thread Starter

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    I can't get IE to open. (It does flicker for 2 sec.) Doesn't recognize anything I put in the CD. And the USB ports don't show up on "My Computer". Just started recently. haven't put anything in except auto updates. Running Win XP SP3.
    I've got the orig. CD but can't use it
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Have you tried System Restore?
    Start > Run > Type
    msconfig

    Click Launch System Restore.
    Then choose a date prior to the problem.
     
  3. scouter702

    scouter702 Thread Starter

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    There was nothing listed to restore to.
     
  4. valis

    valis Moderator

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    75,947
    scouter, you sent a report when I believe you meant to submit an answer to blues_harp.....scroll down to the bottom of the page, you'll see a large box to reply in, then hit 'post quick reply', that way it will be in this thread as opposed to emailed to all the moderators and admins.....:)

    thanks,

    v
     
  5. scouter702

    scouter702 Thread Starter

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    Thanks, Sorry I screwed up
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Do you have another browser installed that you can use?
    If no, use a USB pen drive to transfer one of the following.
    Firefox.
    http://www.mozilla.org/en-US/firefox/new/
    Opera.
    http://www.opera.com/
    ======
    Using another browser - post the TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe

    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.

    The saved log will be called checkup.txt.
     
  7. valis

    valis Moderator

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    75,947
    no worries, just wanted to verify....:)
     
  8. dlsayremn

    dlsayremn

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    1,862
    Does that "USB ports don't show in My Computer" mean they don't work at all or just that any data device connected does not show up?

    If the USB's aren't working and you have a LAN to which this computer can still connect, either by NIC or wireless, you can use file sharing to transfer the programs suggested by blues_harp28 and any information to help troubleshoot.

    What is Device Manager showing for the DVD/CD and USB controllers?
     
  9. scouter702

    scouter702 Thread Starter

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    Answer to dlsayremn: USB's are working now that I put everything in startup (msconfig) back in. It doesn't recognize the original XP install CD when inserted but shows the CD drive on My Computer. In (Windows Programs box) it shows IE with a check mark, but no bytes listed (0). When I click to install, it goes thru all the motions but the end result is still (0) bytes
     
  10. Crazy10

    Crazy10

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    Have you tried inserting a DVD to see if it reads the disc? If not, the drive is bad.
     
  11. scouter702

    scouter702 Thread Starter

    Joined:
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    I done all you requested. Not sure were it all went though
    Results of screen317's Security Check version 0.99.79
    Windows XP Service Pack 3 x86
    Internet Explorer 7 Out of date!
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Disabled!
    ZoneAlarm Extreme Security Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Out of date HijackThis installed!
    HijackThis 2.0.2
    Java 7 Update 51
    Java(TM) 6 Update 7
    Adobe Reader 7 Adobe Reader out of Date!
    Mozilla Firefox (27.0.1)
    ````````Process Check: objlist.exe by Laurent````````
    CheckPoint ZoneAlarm vsmon.exe
    CheckPoint ZoneAlarm zatray.exe
    CheckPoint ZoneAlarm MailFrontier mantispm.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 3%
    ````````````````````End of Log``````````````````````

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Sempron(tm) 2200+, x86 Family 6 Model 8 Stepping 1
    Processor Count: 1
    RAM: 1247 Mb
    Graphics Card: VIA/S3G UniChrome IGP, 32 Mb
    Hard Drives: C: Total - 38193 MB, Free - 21590 MB;
    Motherboard: Gigabyte Technology Co., Ltd., 7VM400M-RZ
    Antivirus: ZoneAlarm Extreme Security Antivirus, Updated: Yes, On-Demand Scanner: Enabled
     
  12. scouter702

    scouter702 Thread Starter

    Joined:
    Oct 18, 2007
    Messages:
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    It's not a DVD machine. I'm going to install a new one anyway, as it doesn't recognize anything I insert. My computer recognizes the unit, but not what's in it.
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,549
    I would also download some Spyware programs.
    MalwareBytes and SuperAntiSpyware
    Download the Free versions of both programs.

    MalwareBytes

    SuperAntiSpyware

    Once they are downloaded to your desktop.
    Close all open browser windows.

    MalwareBytes
    Click on the Install icon - allow it to update during the install process.

    Start Malwarebytes Anti-Malware.
    Click on Scanner > then quick scan > then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
  15. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
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