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Solved: DRIVERS (?) / GetLastError()=193 = ?

Discussion in 'Windows XP' started by jlrm365, Oct 5, 2008.

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  1. jlrm365

    jlrm365 Thread Starter

    Joined:
    Aug 24, 2008
    Messages:
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    I am running XP Pro, with Service Pack 2. For a while, I have been printing and having no problems. I have an Epson R200 and it works just fine.

    The other day, I needed to print some CD labels and could not. That was a problem. The error I saw, and continue to see, is this:

    [​IMG]


    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\ISShel00.DLL, GetLastError()=193

    As you can see, there is the word "Drivers" in the error. I thought I would re-install mine.

    I did and now I do still get the same error. The difference is that, when I pressed OK, the error message would disappear and I'd just be back on my document.

    Now, that error message disappears and I see not the normal print dialogue, but a printer chooser window:

    [​IMG]


    When I then click to print, I get the same error. Only then, when I click OK, does it disappear.

    I have tried re-installing a few times, deleting the printer entirely and then re-installing, using CCleaner to help uninstalls, etc.

    Whatever I do, I cannot seem to get around that particular error message and I would REALLY like to get my printer working.


    Another odd thing just happened...

    Just as I was about to post this query, I thought that I would check it for spelling and ran it through Microsoft Word (part of Office 2007).

    When I had finished, cutting the text out of my Word document to post here, the same error (as in my first screenshot) came up. I hadn't even tried to print. I had just, literally, cut the text out of the document.

    I am not sure what the connection could be (or if there is one at all), because my label printing software - from the first instance - has nothing to do with Word.

    Because I did not want to cloud any issues, I hesitated posting that last bit, but thought that it could also help and I would rather have given a bit more information than too little.

    Thanks.
     
  2. jlrm365

    jlrm365 Thread Starter

    Joined:
    Aug 24, 2008
    Messages:
    29
    .
    What seemed to be the trouble was a conflict between drivers. I mentioned Office (Word) and it turned out that a component of Office is something called OneNote.

    It had installed a printer driver that was causing the problem and, despite my having deleted the printers and used CCleaner, all drivers kept returning.

    No advice came from here, so I kept looking around the 'net and found something that did solve my problem:


    Bruce Sanderson's Windows Web: How to clean up printer drivers


    When you look at his process, steps 1 and 2 are common sense. Not everyone might have considered steps 3 and onward.

    There is further advice on other problems, however I did not go beyond step 5 (the last step) because I did not need to.

    I deleted both (Epson and OneNote) of my printer drivers and then restarted.

    Because I had left the Epson disc in the drive, my Epson driver was back and I was then able to print as normal / expected.

    Though the page was last updated in 2004, it's solid advice - for XP, in my case - and I have bookmarked it.

    Have a look, if only to confirm what you already knew, as reading them might be of some use in the future.
    .
     
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