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Solved: Droid Razr Maxx update lost my e-mail account!

Discussion in 'Android Phones and Tablets' started by EBSchrader, Jul 16, 2012.

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  1. EBSchrader

    EBSchrader Thread Starter

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    My Comcast e-mail no longer will load into my Droid, following the huge update yesterday. When I attempt to redo the settings and click "done", it tells me: This server is not trusted since appropriate certificate is not installed on the phone. Do you want to ignore security exceptions for this server? When I click OK, it just repeats the message endlessly. When I click CANCEL, it ends my reset and kicks out. How do I get the "appropriate certificate" installed on the phone? Do I go through Comcast? Or Verizon? Help!:eek:
     
  2. DoubleHelix

    DoubleHelix Banned

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    What "huge update"? Ice Cream Sandwich? Using what e-mail client? What settings are you referring to?
     
  3. EBSchrader

    EBSchrader Thread Starter

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    I haven't explored the update, but it changed my opening screen to a keyhole that I touch to bring up four choices. No more swipe across to unlock. Is that ICS? I have no idea. In the meantime, my Comcast e-mail messages just popped up in my inbox, so that problem is solved. I have no idea what caused the problem, or what cured it. At least it's gone!
     
  4. DoubleHelix

    DoubleHelix Banned

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    The lock screen changes with Ice Cream Sandwich. If you're using the phone's native e-mail client, then that probably needed to be restarted, reset, reconfigured, etc. since it was updated.
     
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