I have had an HP a6342p Tower running W7 64bit quite successfully for a few years. When trying to use the DVD player today, I ran into the following issue.
The DVD/CD drive has stopped working. When checking in Device Manager, it suggests HL-DT-ST-DVD-RAM GH10L is not working properly.
I download the fix from HPs website (sp37493) which I tried to run (unsuccessfully) and received the following error message: Your system does not meet the minimum requirement for this upgrade.
Not sure I understand this as its the original factory fitted device.
I checked driver update in Device Manager and received the following message; Windows has determined the driver software for your device is up to date.
Last message I received from Device Manager is; Windows cannot start hardware device because its configuration information (in the registry) is incomplete or damaged.
Can some kind person please help me resolve and understand what I'm up against?
Thanks in advance.
The DVD/CD drive has stopped working. When checking in Device Manager, it suggests HL-DT-ST-DVD-RAM GH10L is not working properly.
I download the fix from HPs website (sp37493) which I tried to run (unsuccessfully) and received the following error message: Your system does not meet the minimum requirement for this upgrade.
Not sure I understand this as its the original factory fitted device.
I checked driver update in Device Manager and received the following message; Windows has determined the driver software for your device is up to date.
Last message I received from Device Manager is; Windows cannot start hardware device because its configuration information (in the registry) is incomplete or damaged.
Can some kind person please help me resolve and understand what I'm up against?
Thanks in advance.