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Solved: Ease of Use Wizard Failure, Can't open Outlook or Skype

Discussion in 'Business Applications' started by abe25425, May 6, 2011.

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  1. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Any additional ideas? Still no outlook, and I've had some other problems cropping up, like Winzip not working.
     
  2. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Another error which occurred on a reboot...Winlogon.exe failed and had to close. Below are the files in the error report. That second one appcompat keeps coming up on various errors of programs having to close.

    C:\DOCUME~1\ANDREW~1\LOCALS~1\Temp\WER9fc2.dir00\winlogon.exe.mdmp
    C:\DOCUME~1\ANDREW~1\LOCALS~1\Temp\WER9fc2.dir00\appcompat.txt
     
  3. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Other info, tried opening up mail applet from Control Panel and got this error:

    RUNDLL
    An exception occurred when trying to run "C:\WINDOWS\system32\shell32.dll\Control_RunDLL
    "C:\PROGRA...1\MICROS...2\Office12\MLCFG32.CPL",@0"
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,058
    I can't say for sure the following will fix your problem but it will surely speed up your computer and make it run smoother. We need to trim down your severely bloated Startup directory:

    Click Start > Run > type msconfig

    Select the Startup tab.

    The following items can be unchecked:

    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe (keep only if you are using your pointing software)

    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

    O4 - HKLM\..\Run: [SonyPowerCfg] C:\Program Files\Sony\VAIO Power Management\SPMgr.exe

    O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe

    O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary

    O4 - HKLM\..\Run: [VAIOCameraUtility] "C:\Program Files\Sony\VAIO Camera Utility\VCUServe.exe"

    O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe

    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"

    O4 - HKLM\..\Run: [ToolBoxFX] "C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enumn /alertsn /notificationsn /systrayIconn /fln /frn /appDatan

    O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe

    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"

    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup

    O4 - HKLM\..\Run: [hhukcert02] C:\WINDOWS\system32\hhukcert02.exe

    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

    O4 - HKLM\..\Run: [imjpmig8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

    O4 - HKLM\..\Run: [mspy2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC

    O4 - HKLM\..\Run: [phime2002async] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC

    O4 - HKLM\..\Run: [phime2002a] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName

    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    O4 - HKLM\..\Run: [TelRun] C:\Program Files\CTC_Setup\CMUpdater\TelRun.exe

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe" (recheck if you're having trouble with your Intel ProSET wireless)

    O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

    O4 - HKCU\..\Run: [PPS Accelerator] C:\Program Files\PPStream\ppsap.exe

    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe


    Reboot the computer.


    After rebooting, when the small "System Configuration Utility" window appears, ignore the message. Put a check mark in that window, then click OK.


    ===================================================================

    I would uninstall your old version of AVG with the AVG Remover and replace it with the free Microsoft Security Essentials.

    ===================================================================

    Do you have any idea what the following programs are? I can't find any information on them. I notice they mostly show on asian forums:

    O4 - HKLM\..\Run: [hhukcert02] C:\WINDOWS\system32\hhukcert02.exe

    O4 - HKLM\..\Run: [TelRun] C:\Program Files\CTC_Setup\CMUpdater\TelRun.exe

    If you don't know what they are, browse to:

    C:\WINDOWS\system32\hhukcert02.exe

    and,

    C:\Program Files\CTC_Setup\CMUpdater\TelRun.exe

    Submit the files to:

    Jotti's Malware Scan

    and,

    VirusTotal

    ===================================================================

    When ALL done, please post a new HijackThis log.

     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,058
    Next,

    Download, install and run the free version of Malwarebytes' Anti-Malware.

    Click Updates > Check for Updates.

    When the definition files have updated, click OK.

    Click the Scanner tab > Perform quick scan > Scan.

    If infections are found during the scan, the number of infections will be highlighted in red.

    When the scan is finished, click Show Results.

    Make sure that everything is selected, then click Remove Selected.

    If you're prompted to restart to finish the removal process, click Yes.

    Start Malwarebytes' Anti-Malware again.

    Click the Logs tab.

    Highlight the scan log entry, then click Open.

    When the scan log appears in Notepad, copy and paste it into your next reply.

    ===================================================================
    Download, install and run the free version of SUPERAntiSpyware.

    Click Check for Updates.

    When the definition files have updated, click Close.

    Click Scan your Computer > Perform Quick Scan > Next.

    If infections or problems are found during the scan, a list will appear.

    When the scan is finished and the scan summary window appears, click OK.

    Make sure that everything in the list is selected, then click Next.

    If you're prompted to restart to finish the removal process, click Yes.

    Start SUPERAntiSpyware again.

    Click Preferences > Statistics/Logs tab.

    Highlight the scan log entry, then click View Log.

    When the scan log appears in Notepad, copy and paste it into your next reply.

     
  6. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Tks so very much for all this guidance. I'm in process. Do not know the two files you mentioned, checked them to your virus sites and no malware was found. Here is the Log File...

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:38:37 AM, on 5/11/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17096)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
    C:\Program Files\Hotspot Shield\bin\hsswd.exe
    C:\Program Files\Protector Suite QL\menusw.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    C:\WINDOWS\system32\hhukcert02.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\CTC_Setup\CMUpdater\TelRun.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
    C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wbem\unsecapp.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Hotspot Shield\bin\openvpntray.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AOL\AOL Search Enhancement\AOLSearch.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: AOL Search Enhancement - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AOL\AOL Search Enhancement\AOLSearch.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [Biomenu] "C:\Program Files\Protector Suite QL\menusw.exe"
    O4 - HKLM\..\Run: [hhukcert02] C:\WINDOWS\system32\hhukcert02.exe
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TelRun] C:\Program Files\CTC_Setup\CMUpdater\TelRun.exe
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O15 - Trusted Zone: http://www.icbc.com.cn
    O15 - Trusted Zone: *.hotmail.com
    O15 - Trusted Zone: *.live.com
    O15 - Trusted Zone: *.msn.com
    O15 - Trusted Zone: *.passport.com
    O15 - Trusted Zone: http://*.windowslivehelp.com
    O15 - ESC Trusted Zone: http://*.update.microsoft.com
    O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
    O16 - DPF: {62B938C4-4190-4F37-8CF0-A92B0A91CC77} (InfoSecNetSign Class) - https://mybank.icbc.com.cn/icbc/NetSign.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1210108529546
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-069e48c1b1e724df.spaces.live.com/PhotoUpload/MsnPUpld.cab
    O16 - DPF: {8D9E0B29-563C-4226-86C1-5FF2AE77E1D2} (AxSubmitControl Class) - https://vip.icbc.com.cn/icbc/newenperbank/AxSafeControls.cab
    O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_activex/en-US/TSEasyInstallX.CAB
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    O23 - Service: Hotspot Shield Service (HotspotShieldService) - Unknown owner - C:\Program Files\Hotspot Shield\bin\openvpnas.exe
    O23 - Service: Hotspot Shield Routing Service (HssSrv) - AnchorFree Inc. - C:\Program Files\Hotspot Shield\HssWPR\hsssrv.exe
    O23 - Service: Hotspot Shield Tray Service (HssTrayService) - Unknown owner - C:\Program Files\Hotspot Shield\bin\HssTrayService.EXE
    O23 - Service: Hotspot Shield Monitoring Service (HssWd) - Unknown owner - C:\Program Files\Hotspot Shield\bin\hsswd.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Intel(R) PROSet/Wireless WiFi Service (S24EventMonitor) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
    O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
    O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
    O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
    O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
    O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe
    O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
    O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
    O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

    --
    End of file - 12813 bytes
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,058
    Also, go to "Add or Remove Programs" and uninstall Windows Search. It's a useless system resource hog pushed by Windows Update.

    If you can't find it, click Start > Run > type services.msc

    Browse to the Windows Search service. Stop and Disable it.

    If you still can't find it, Stop and Disable the Indexing service.
     
  8. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Tried removing Windows Search from add/remove programs, but it said could not do. Also there was no disable option in services.msc. Indexing service as well would not allow me to stop and disable. Only option was to start it.

    Here is the Super Scan log...

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/11/2011 at 11:14 AM

    Application Version : 4.52.1000

    Core Rules Database Version : 7026
    Trace Rules Database Version: 4838

    Scan type : Quick Scan
    Total Scan Time : 00:28:51

    Memory items scanned : 591
    Memory threats detected : 0
    Registry items scanned : 2155
    Registry threats detected : 2
    File items scanned : 7899
    File threats detected : 54

    Trojan.Agent/Gen-StartPage
    HKU\S-1-5-21-873117574-13813880-1769252348-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B69F34DD-F0F9-42DC-9EDD-957187DA688D}
    HKCR\CLSID\{B69F34DD-F0F9-42DC-9EDD-957187DA688D}

    Adware.Tracking Cookie
    C:\Documents and Settings\Andrew Edelson\Cookies\andrew_edelson@atdmt[1].txt
    acvs.mediaonenetwork.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    ads1.msn.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    adsatt.espn.go.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    broadcast.piximedia.fr [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    cdn.gotraffic.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    cdn1.static.pornhub.phncdn.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    cdn4.specificclick.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    cloudfront.mediamatters.org [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    ds.serving-sys.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    espn360.channelfinder.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    host.staging.oddcast.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    ia.media-imdb.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    interclick.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    m.uk.2mdn.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    m1.2mdn.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    macromedia.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    material.mediav.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.cnbc.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.entertonement.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.jambocast.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.monster.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.mtvnservices.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.npr.org [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.reelseo.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.scanscout.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.startv.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.theonion.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.thewb.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media.vmixcore.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    media1.break.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    mediacdn.reuters.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    msnbcmedia.msn.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    msntest.serving-sys.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    naiadsystems.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    objects.tremormedia.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    oddcast.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    s0.2mdn.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    secure-uk.imrworldwide.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    secure-us.imrworldwide.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    serving-sys.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    spe.atdmt.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    static.2mdn.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    track2.ra.icast.cn [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    traffic.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    udn.specificclick.net [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    widgets.buddymedia.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    www.comxxxcom.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    www.kmotionmedia.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    www.mediamoxi.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    www.naiadsystems.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    www.pae-media.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    www.pornhub.com [ C:\Documents and Settings\Andrew Edelson\Application Data\Macromedia\Flash Player\#SharedObjects\XQBGWSD8 ]
    .divx.112.2o7.net [ C:\Documents and Settings\Andrew Edelson\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,058
    Your HijackThis log is still showing traces of AVG. Be sure to run the AVG Remover. There must not be any traces left or they will cause other problems, especially with your Internet connection. If you did run the tool, please run it again.
     
  10. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    i didn't let the first run of AVG remover go through. I had now, but I'm not sure it is all gone. I searched for AVG files in my computer, and I did see the application in ...My Document/Downloads. There are two files, each 2mg. When I ran the AVG remover it automatically rebooted the computer and when the computer came on again it asked again if I wanted to run the program. I said RUN but nothing happened after many minutes so I cancelled out.

    I have since run the program again, but when I do it runs in a flash second and then is done. Not sure if AVG is really gone, and if it is not, what to do. It is not listed in add/remove programs.
     
  11. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Also, I downloaded newest version of Skype and that opens and works fine now.

    Re Outlook, now when I click to open it from the start menu, the computer freezes up (I can move the mouse around but can't click on anything) and forces me to just turn it off manually and reboot.
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,058
    Did you run Malwarebytes' Anti-Malware?
     
  13. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Yes, ran that, no malware showed up.
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,058
    Try repairing Outlook.

    Go to "Add or Remove Programs".

    Click on your Microsoft Office program.

    Repair.
     
  15. abe25425

    abe25425 Thread Starter

    Joined:
    Aug 8, 2009
    Messages:
    60
    Looked in add/remove programs and selected Microsoft Outlook 2007 but the only options were change or remove. No repair.
     
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