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Solved: email outlook express

Discussion in 'Web & Email' started by shuie, Jan 31, 2005.

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  1. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
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    :( carnt send email in outlook express error saying adrees book not installed properly if any 1 canhelp plz
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    Could you please repost the -exact- error message?

    I cannot read or understand that one. "adrees book notmy not be installed properly "

    Also what version of Windows and Outlook Express?
     
  3. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
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  4. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    When posting a problem, it is important to use concise language to avoid confusion and mistakes. Before clicking the 'Submit Reply' button, go over and use the Spell Check button.

    As an example, I don't believe I have ever seen the word: adrees

    sekirt
     
  5. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    246
    when i try to sent email error message saying adress book carnt load properly
     
  6. sekirt

    sekirt

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  7. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
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    wont let me system restore using os me
     
  8. dugq

    dugq

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    Jul 16, 2004
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    Go to control panel, add/remove programs, windows setup and tick address book.
     
  9. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    If Windows Setup doesn't work a Hijack This Log might point out something. Download from here. Not zipped, so you can save it to a folder and then run it.

    Hijack This.exe

    http://aumha.org/downloads/hijackthis.exe

    Close all open windows and run Hijack This. Click 'Do a system scan and save a logfile.' Copy the entire log in notepad and paste it here. Do not fix anything yet because most items are normal or needed. Hopefully someone here will analyze the log.

    sekirt
     
  10. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    246
    havent got a clue how to do hijack this log done it saved it but canot find it
     
  11. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    246
    Logfile of HijackThis v1.99.0
    Scan saved at 09:30:19, on 02/02/2005
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\TEXTBRIDGE CLASSIC 2.0\BIN\INSTANTACCESS.EXE
    C:\PROGRAM FILES\COMMON FILES\ADAPTEC SHARED\CREATECD\CREATECD50.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\WINDOWS\SYSTEM\E_S4I0T1.EXE
    C:\WINDOWS\REGEDIT.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
    C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
    C:\WINDOWS\JAVASTX.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\ROXIO\EASY CD CREATOR 5\DIRECTCD\DIRECTCD.EXE
    C:\WINDOWS\RunDLL.exe
    C:\WINDOWS\TWAIN_32\A4CIS\WATCH.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\BLUEYONDER IST\BIN\MPBTN.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\QM62BA88\HIJACKTHIS[1].EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dial.blueyonder.co.uk
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.co.uk/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by blueyonder
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
    R3 - Default URLSearchHook is missing
    F1 - win.ini: run=c:\disney\saver\disspy.exe
    O2 - BHO: (no name) - {63FD3F5C-E54E-02B1-8753-60550DA72D1C} - (no file)
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\PROGRAM FILES\EPSON\EPSON WEB-TO-PAGE\EPSON WEB-TO-PAGE.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: ToolHelper - {CDEEC43D-3572-4E95-A2A5-F519D29F00C0} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\PROGRAM FILES\EPSON\EPSON WEB-TO-PAGE\EPSON WEB-TO-PAGE.DLL
    O3 - Toolbar: (no name) - {060053CF-5D17-4DC2-B0F7-19ACFD7298B9} - (no file)
    O3 - Toolbar: (no name) - {693CCB00-F002-40D1-ABC9-6C169ED488A5} - (no file)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Versato] C:\Program Files\MediaKey\Versato.exe
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\BIN\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE
    O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [gmouse] C:\Gmouse\gmouse.exe
    O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [EPSON Stylus C46 Series] C:\WINDOWS\SYSTEM\E_S4I0T1.EXE /P23 "EPSON Stylus C46 Series" /O5 "LPT1:" /M "Stylus C46"
    O4 - HKLM\..\Run: [WORKFLOW] E:\WORKFLOW.EXE
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
    O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
    O4 - HKLM\..\Run: [WINDOWSJAVASTX] C:\WINDOWS\JAVASTX.EXE
    O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwcprops.cpl,CrystalControlWnd
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Watch.lnk = C:\WINDOWS\TWAIN_32\A4CIS\WATCH.exe
    O4 - Startup: TextBridge Instant Access OCR.lnk = C:\Program Files\TextBridge Classic\Bin\TBMenu.exe
    O4 - Startup: BLUEYONDER INSTANT SUPPORT TOOL.LNK = C:\Program Files\blueyonder IST\bin\matcli.exe
    O4 - User Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - User Startup: Watch.lnk = C:\WINDOWS\TWAIN_32\A4CIS\WATCH.exe
    O4 - User Startup: TextBridge Instant Access OCR.lnk = C:\Program Files\TextBridge Classic\Bin\TBMenu.exe
    O4 - User Startup: BLUEYONDER INSTANT SUPPORT TOOL.LNK = C:\Program Files\blueyonder IST\bin\matcli.exe
    O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
    O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
    O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
    O14 - IERESET.INF: START_PAGE_URL=http://dial.blueyonder.co.uk
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2863bb00f5406b99b316/netzip/RdxIE601.cab
    O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest.co.uk/motive/files/MotivePreQual.cab
    O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON Web Printer-SelfTest Control Class) - http://support.epson-europe.com/selftest/Prg/ESTPTest.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {15589FA1-C456-11CE-BF01-000000000000} - http://www.errornuker.com/products/errn2004/installers/default/ErrorNukerInstaller.exe
     
  12. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    Glad you got the Hijack This Log posted...someone will take a look at it.

    You should make a folder for the program - not run it from your temporary internet files. That was probably why the log got lost. I would suggest just putting it on the root of your C:\ drive. If you name the folder: HIJACK, like this:

    C:\HIJACK\HijackThis.exe

    What exactly happened when you tried to install address book from Windows Setup? Post any error message that came up.

    sekirt
     
  13. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    246
    the adress book failed to load outlook my not be configured properly
     
  14. dugq

    dugq

    Joined:
    Jul 16, 2004
    Messages:
    2,653
    1. Click Start, point to Find, and then click Files or Folders.
    2. In the Named box, type:
    *.wab
    3. Set the Look In box to include your local drives and click Find Now.

    NOTE: If you find more than one .wab file, make the following changes for all files.
    4. Click the .wab file that you find. On the File menu, click Properties.
    5. In the Properties dialog box, under Attributes, clear the Read-only check box.
    6. Click Apply, and then click OK.
    7. Open Outlook Express and test a new e-mail message or try to access the Address Book.
     
  15. shuie

    shuie Thread Starter

    Joined:
    Nov 25, 2004
    Messages:
    246
    dugg do you mean tick it or un tick it cause its not ticked any way
     
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