1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: emails bouncing back from hotmail

Discussion in 'Web & Email' started by FrustratedJill, Feb 24, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. FrustratedJill

    FrustratedJill Thread Starter

    Joined:
    Dec 31, 1969
    Messages:
    13
    I use a MacBook, iPad and iPhone, and have an AOL email address. Suddenly, emails from friends who have hotmail email addresses are bouncing back. I have talked to AOL, Apple, and my internet provider (AT and T) who all say the problem is with Hotmail. When I try to reach tech support, I get the runaround from people in India who want to charge me $50 to unblock hotmail addresses. I am beyond frustrated. Can anyone help? Thanks!
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,616
    First Name:
    Terry
    What is the reason (exact message) given for the bounce back. It is AOL bouncing the messages back--Apple and AT&T would have nothing to do with it--and I do not understand why they say it is Hotmail's fault.
     
  3. FrustratedJill

    FrustratedJill Thread Starter

    Joined:
    Dec 31, 1969
    Messages:
    13
    The message tells me that hotmail is viewing my messages as spam.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,616
    First Name:
    Terry
    I don't understand. In your initial posts you said "emails from friends who have hotmail email addresses are bouncing back" and now you are saying "hotmail is viewing my messages as spam", which implies to me that your messages are bouncing back. If it's the latter that would explain why people are saying the issue is with Hotmail.
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,616
    First Name:
    Terry
    Your IP address for post # 3 is on some blacklists.

    If Hotmail is using one of those lists that would explain the "spam" message.
     
  6. FrustratedJill

    FrustratedJill Thread Starter

    Joined:
    Dec 31, 1969
    Messages:
    13
    Hi TerryNet. Thank you for trying to help! When I send emails to people with "hotmail" addresses, they bounce back with an error message. The message says:

    Diagnostic-Code: smtp; 550 SC-001 (BAY0-MC4-F23) Unfortunately, messages from
    64.12.102.137 weren't sent. Please contact your Internet service provider
    since part of their network is on our block list.

    I have contacted my ISP, which is AT and T, along with Apple (since my computer is a Mac) and AOL, since my email address is through AOL. All of those people agree that the issue is with hotmail. And yet, when I TRY to contact the people at hotmail for help, I get nowhere. I cannot understand their Indian accents, and they tell me I should give them my credit card number before they will help. I'm really leery of doing that! That is why I am trying to figure this out on my own. My next step just may be to throw this laptop out the window!!!
     
  7. FrustratedJill

    FrustratedJill Thread Starter

    Joined:
    Dec 31, 1969
    Messages:
    13
    I forgot to add that I DID run my ISP number through two different "blacklist" sites, and neither of them showed any problem. All of the little circles came out green.
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,616
    First Name:
    Terry
    64.12.102.137 is on three lists here. And on two here. That is the address about which Hotmail is complaining. If Hotmail is using any of those lists we now know why Hotmail rejects the messages.

    According to this site that IP address is "owned" by America Online, which makes sense since you would be using an AOL server to send mail.

    What has probably happened is that one or more AOL customers have sent sufficient spam to get at least one AOL smtp server on those blacklists. I guess that AOL and Hotmail can point fingers of blame at each other all day long. Personally, I'd say it's AOL's responsibility to get themselves off the blacklists. And I would advise you to be "yelling" at them. You are AOL's customer, not Hotmail's. Your friends though may want to complain to Hotmail that they are not getting some mail because of that IP being blacklisted.

    Let's see what options you have for working around this problem. How are you accessing AOL mail (web mail, or what email client)? Do you have any other email accounts (e.g., with AT&T)?
     
  9. FrustratedJill

    FrustratedJill Thread Starter

    Joined:
    Dec 31, 1969
    Messages:
    13
    What you are saying makes sense, and I can't begin to thank you enough for trying to help! I will call AOL again, and be more forceful. I used to be a paying member at AOL, but quit a few years ago when I got my MacBook laptop. They allow people to hang onto their AOL web address for free. That is why I still have an email address that uses "@aol.com." I've had the same email address for nearly 20 years, and just hate to change it. I access the mail through Apple's mail program, or by going online to aol.com/mail. Either way, the hotmails bounce back. (as well as when I use my iphone or ipad.) I will call AOL and let you know what happens. Fingers crossed! Again, THANK YOU SO MUCH!
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,616
    First Name:
    Terry
    You're welcome, but let's keep looking for a workaround, since free email services often don't move very fast on customer support.

    I don't know anything about Apple's mail program, but surely there is a setting for outgoing (SMTP) mail server. You now have that set to smtp.aol.com I assume. If you have another account (e.g., with AT&T or you could get a free account with Hotmail or somebody) you could use their SMTP server. Attached, just for example, I show my settings using the Thunderbird mail program. I use my Mediacom (ISP) server to send mail, and could quickly switch to Hotmail's if there were a problem. I send mail using that server for three accounts--Mediacom, aim.com and gmail.com.

    In summary, you can set the Apple mail program to use another SMTP server, but still use your AOL account exactly as you use it now.
     

    Attached Files:

  11. FrustratedJill

    FrustratedJill Thread Starter

    Joined:
    Dec 31, 1969
    Messages:
    13
    I hope I'm not jinxing myself, but I THINK that AOL has fixed the problem! I had to agree to pay them, but so far, the test messages I've sent to hotmail addresses have been received! WAHOO! Thank you so very, very much!

    Much Less Frustrated Jill
     
  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,616
    First Name:
    Terry
    That's good news, except for the ransom money they demanded! You're welcome. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
  13. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1042551

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice