Solved: Emails still disappearing

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barjo4

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Jan 9, 2007
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For over a week there has been a problem with our Comcast emails simply erasing themselves when I open mail to read it. Not every time but at least everyday. We are reading Comcast email on Windows Live. This also happens when we read the mail on the Xfinity web site mail. I got nowhere with Comcast support, other than to hear that the problem belongs to Microsoft Windows 7. I have checked the settings and they appear to be correct. I would really appreciate any help. Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3767 Mb
Graphics Card: Intel(R) HD Graphics, 1755 Mb
Hard Drives: C: Total - 702700 MB, Free - 527939 MB; D: Total - 12600 MB, Free - 1541 MB; M: Total - 953766 MB, Free - 866322 MB; N: Total - 953835 MB, Free - 569627 MB; O: Total - 953866 MB, Free - 879196 MB;
Motherboard: MSI, 2A9C
Antivirus: Microsoft Security Essentials, Updated and Enabled
 
Joined
Mar 1, 2015
Messages
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Comcast must be feeding you a line. Windows 7 here and never had an email disappear.
 

TerryNet

Terry
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81,429
The next time you contact Comcast don't even mention the email client. Just talk about the problem occurring when using their web mail access (if I understood you correctly).

With Windows Live Mail the issue could be an incorrect setting or program bug.
 

barjo4

Thread Starter
Joined
Jan 9, 2007
Messages
228
I have spoken with Comcast and chatted with them and I got nowhere. I have checked the settings and they are what are recommended. The Comcast mail account preference is for emails to never be deleted. I believe this began with a Windows update but I don't nearly have the computer skills to prove that. We used to have POP settings on our computers and the Windows phones are IMAP
 

throoper

Trusted Advisor (deceased)
Joined
Jan 20, 2007
Messages
5,176
We used to have POP settings on our computers and the Windows phones are IMAP
What do you use currently on the computers, POP or IMAP?
If POP, once the message is downloaded to your computer, the server no longer has control of what happens to it, but the server can delete the copy left on it.
If IMAP, it is possible that WLM is sending a delete command after you read the message (hence a problem with WLM or Windows), but since you also have the same issue on the webmail via a browser, it's nearly impossible for your mail client to be affecting it and it would be a setting at the Comcast mail server causing it.
 

barjo4

Thread Starter
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Jan 9, 2007
Messages
228
What I just noticed happen on the desktop is that the new messages - in bold type (unread) instantly went into the unread folder. I was looking for a way to correct this. Could you guide me to that?
 

barjo4

Thread Starter
Joined
Jan 9, 2007
Messages
228
Just to recap, I changed the mail accounts back to POP and the problem went away. Perhaps not the best "fix," but it is working now without that issue.
Thanks, John
 
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