Solved: en attachments sent via post XP c'ptr.

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onetwothreefour

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Jan 26, 2013
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5
Friends who have a Windows O/S later than my XP O/S send me email attachments but I can't open them.
What changes does the sender of the post XP O/S have to make at their end in order for me to open their Word document attachment on my XP computer?
 
Joined
Jun 29, 2012
Messages
518
No assumptions: Do you have Word on your computer? What Version? Are the senders actually using Word? What Version? Are they sending a file with extension .DOCX or .DOC ? If it is .DOCX, see if they can send again after saving the attachment as a .DOC file.
 

onetwothreefour

Thread Starter
Joined
Jan 26, 2013
Messages
5
No assumptions: Do you have Word on your computer? What Version? Are the senders actually using Word? What Version? Are they sending a file with extension .DOCX or .DOC ? If it is .DOCX, see if they can send again after saving the attachment as a .DOC file.
Hi 20_2_Many, Yes I have Word on my computer. I don't know what version of Word it is.
I believe the sender are using Word and Outlook Express in trying to send me a Word document attachment.
I don't know what version of Word the sender has.
I do not know if they are sending the file with .DOCX or .DOC
I will ask then to save the attachment as a .DOC file prior to sending it to me.
How do they save the attachment as a .DOC file prior to sending it to me?
 

onetwothreefour

Thread Starter
Joined
Jan 26, 2013
Messages
5
Hi 20_2_Many, Yes I have Word on my computer. I don't know what version of Word it is.
I believe the sender are using Word and Outlook Express in trying to send me a Word document attachment.
I don't know what version of Word the sender has.
I do not know if they are sending the file with .DOCX or .DOC
I will ask then to save the attachment as a .DOC file prior to sending it to me.
How do they save the attachment as a .DOC file prior to sending it to me?
Hi 20_2_Many,
I have gone into My Programs and I think from what I see that I am running Word out of the listed package namely "Microsoft Office 97 Professional Edition".
 

foxidrive

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Joined
Oct 20, 2012
Messages
793
You will have to ask your friends to save the file in a compatibility mode for older versions of Word.

They have to use Save As and then pick the suitable file format.
 

onetwothreefour

Thread Starter
Joined
Jan 26, 2013
Messages
5
You will have to ask your friends to save the file in a compatibility mode for older versions of Word.

They have to use Save As and then pick the suitable file format.
Hi foxidrive,
What is the suitable file format to use when they are using Save As?
 
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