Solved: Encore ENUWI-N3 Wireless Adapter

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jpine

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Feb 25, 2011
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I recently had to replace my old g router so I went with a new n router (WRT160N). Thinking it would improve the speed of my wifes computer (her's is the only one connected wireless) I bought a used Encore ENUWI-N3 adapter to replace the Encore g card that was in it. I downloaded the drivers from Encore's site and installed them, plugged in the card but the setup utility does not recognize the new adapter. In the device manager the adapter shows up under Other Devices as 802.11n WLAN with the yellow question mark. Under properties it says "the drivers for this device are not installed. (Code 28)". I've tried the hardware wizard but it can't find the drivers on the computer and skips the step where it looks online and goes to the can't install screen. I'm sure I've done something wrong but don't know where to start looking. Below are the basic specs on the computer:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 3 Stepping 4
Processor Count: 2
RAM: 2551 Mb
Graphics Card: Intel(R) 82915G/GV/910GL Express Chipset Family, 128 Mb
Hard Drives: C: Total - 71332 MB, Free - 39647 MB; D: Total - 4966 MB, Free - 1024 MB;
Motherboard: ASUSTeK Computer INC., Grouper
Antivirus: Microsoft Security Essentials, Updated: No, On-Demand Scanner: Enabled
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,484
does not sound like the driver installed - i assume you download and ran the file from here
http://www.encore-usa.com/us/support/ENUWI-N3


right click on the device with a yellow!
Properties
Click on the Details Tab
Under Property - drop down
Select hardware ids
Right click and select all.
Then right click again and select copy.
Copy and paste that here.

The Hardware ID's. VEN & DEV. Look them up here.
http://www.pcidatabase.com/
 

jpine

Thread Starter
Joined
Feb 25, 2011
Messages
27
Why would it be listed under Other Devices instead under Network Adapters?
 

jpine

Thread Starter
Joined
Feb 25, 2011
Messages
27
Yes the link you posted to Encore's site is where I got the drivers. I tried running it before I plugged in the adapter and when that didn't work I uninstalled the utility, plugged in the adapter and ran it again, repeatedly, always with the same result.
 

etaf

Wayne
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Messages
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jpine

Thread Starter
Joined
Feb 25, 2011
Messages
27
The RaLink driver opened the same install window as the Encore driver, detected a previous version and removed it just like the Encore driver. After removing the previous version the adapter does not show up in the device manager. Downloaded the driver again and ran it again. Now it shows up under network adapters. I'll take it back into the living room and set it back up to see if it will connect now. Right now it's on my desk hardwired to the router. I'll let you know what happens.
 

etaf

Wayne
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Oct 2, 2003
Messages
65,484
Now it shows up under network adapters.
excellent , if not working - can we see a device manager screen shot and ipconfig /all
also you may need to make sure your only using 1 wireless utility - under XP windows is wireless zero configuration WZC and if you have a encore/ralink utility they can conflict - so you only want 1 running



------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------


------------------------------------------------------------------------
Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
if not then

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
------------------------------------------------------------------------
 

jpine

Thread Starter
Joined
Feb 25, 2011
Messages
27
OK, hooked it back up to the flat screen in the living room and it immediately connected. Checked her download speed to see if the n adapter had improved over the g she was using. Her download speeds had been consistently 5-8Mbps, now it's 15-20Mbps which is real close to what I run on my computer that is hardwired to the router. I thought the key to solving the problem was the chipset and installing their drivers rather than Encore's but I couldn't find any information on this adapter. I don't know where you found out that it used the RaLink chipset but thank you, I am now back in my wife's good graces. Her computer had been down for almost a day and she was getting very ugly about it, God forbid she be off Facebook for over 2 hours, the kids might post something and she would miss it.
Again thank you, you have restored the peace in our home.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
your welcome (y) thanks for letting us know
You can mark your own threads solved using the
button at the top of the page of the thread in the upper left corner.
:)
 
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