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Solved: Error 680: there was no dial tone..

Discussion in 'Windows XP' started by shadegate, Nov 20, 2008.

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  1. shadegate

    shadegate Thread Starter

    Joined:
    Feb 23, 2007
    Messages:
    8
    Hi,

    I am experiencing a constant 680 error message whilst trying to connect to the internet. When I close the 680 error dialogue box and try to reconnect, the error goes away and a message saying 'port opening' appears and connection is established. Can anyone tell me what is causing this initial connection problem?
    Regards,

    Mike
     
  2. redmonkie

    redmonkie

    Joined:
    Nov 4, 2008
    Messages:
    85
    1. Make sure that the modem is installed and the phone line is running to the modem correctly.
    2. Is the dialer pointing to the correct modem?
    3. Make sure that no other programs are using your modem. Fax software, Supervoice, etc...
    4. Ctrl-Alt-Delete, if you see RNAAPP loaded, then go to this RNAAPP fix page.
    5. Try uninstalling and reinstalling the modem. Make sure that they can hear a dialtone through the modem (with a handset). Could be a modem problem. If they don't hear a dialtone it could also be a line, jack, or general telco problem.
     
  3. shadegate

    shadegate Thread Starter

    Joined:
    Feb 23, 2007
    Messages:
    8
    (y)I located the offending software using MSCONFIG and disabled it in 'startup'.
    Many thanks for your help redmonkie..
    Regards,

    Mike
     
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