# Solved: Error Code 80072F78 = Bad Internet Time Sync = No Windows Updates?

Discussion in 'Windows Vista' started by referee07, Mar 8, 2008.

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This is the second posting for this issue. I can't download and update my Windows updates. Each time I try I get the error code: 80072F78, which after I Googled the code apparently means that my computer's time and date are wrong. I checked and the time and zone are correct. However, whenever I try to sync the time with the Internet, e.g., "time.Windows.com" or any of the other available options, I get a message "An error occurred when Windows was synchronizing with .... The peer is unresolved." Is this problem not allowing me to update Windows? I also Googled this and discovered that "time.Windows.com" has been broken before. Any ideas on this? Thanks in advance.

2. ### Broni

Joined:
Dec 1, 2007
Messages:
979
In Control Panel, double click on Date and Time, click on Internet Time, then on Change Settings button. In next window select different server from drop-down menu (I use time-a.nist.gov). Click on Update now button. OK your way out. Restart computer.

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Broni, I tried synchonizing all of the five listed and got the error message on every one.

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Messages:
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First Name:
David
Something is blocking the access. You need to check your firewall and other protection software to see if they may be blocking this action.
Also have you turned OFF any services and or the UAC?

5. ### Rollin' Rog

Joined:
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Joined:
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DaveA and Rollin' Rog, how can I determine if I've turned off any services or the UAC? I ran services.msc and Windows Time services is running and set to automatic start-up. I did download and run "Vista Firewall Control" but last night I uninstalled this program and the same thing happened, i.e., I couldn't synchronize my computer's time and couldn't update Windows.

7. ### Rollin' Rog

Joined:
Dec 9, 2000
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If you open the Security Center it will tell you if UAC is on or off. But I don't see what that has to do with it personally. I leave mine off.

Is there a particular onset to this problem? The "reliabilty index" graph in Performance Tools and Information > Advanced is good to consult for dates and issues.

Has it ever worked?

Are you seeing any other errors in the Event Viewer that might be related?

I don't know of any other services that would be relevant.

You see those time addresses in Broni's Post? If you open a command prompt (start > run: cmd) and enter

example:

ping time.nist.com

Do you get a successful 4 packet response from any of them?

Windows.com fails for me, but the rest work.

Joined:
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Messages:
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Rollin' Rog,

1. Windows Update has worked previously. I don't know what I might have done or what has caused it to stop but I think it has something to do with the time not being able to be synchronized with the Inernet.

2. I only got a sucessful 4-packet response on time.nist.gov.

3. Where can I see the "Relibility Index" and the "Event Viewer?"

Finally can you review the following HiJack This log? Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:27:12 PM, on 3/10/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\Speech\Common\sapisvr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\microsoft shared\Works Shared\WkCalRem.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Windows\system32\cmd.exe
C:\Windows\system32\conime.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Secunia\PSI (RC1)\psi.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [iolo Startup] "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Secunia PSI (RC1).lnk = C:\Program Files\Secunia\PSI (RC1)\psi.exe
O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\microsoft shared\Works Shared\WkCalRem.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Snapfish Media Detector.lnk = C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
O24 - Desktop Component 0: (no name) - http://www.cmse.net/images/14.jpg

--
End of file - 8776 bytes

9. ### Rollin' Rog

Joined:
Dec 9, 2000
Messages:
45,855
And you can't get a successful time sync with time.nist.gov selected?

I don't see anything wrong with the scanlog.

You can access the Reliability Monitor by opening the Control Panel > Performance Information and Tools > Advanced page.

You can probably open the Event Viewer from there or just run eventvwr.msc

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Messages:
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11. ### Rollin' Rog

Joined:
Dec 9, 2000
Messages:
45,855
I think if you can set the time manually there should not be a problem with Windows Update -- but I could be wrong.

Are you connected through a router? And if so, can you test with a direct connection to the modem?

There is an alternative to Windows update -- you might want to give it a try -- it will identify needed updates and give you the opportunity to download them manually.

http://www.microsoft.com/technet/security/tools/mbsahome.mspx

We may need to take a better look at this:

intercptor.dll should be legitimately associated with "spycatcher"

wbsys.dll belongs to WindowBlinds. Is it currently installed?

Joined:
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Messages:
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Rollin' Rog, once again, thanks for the help.

1. I think the time is set OK but maybe it needs to be synchronized to an Internet time hub?

2. I don't have a router;

3. I went to the Microsoft site: http://www.microsoft.com/technet/security/tools/mbsahome.mspx and was able to download and install everything but Vista SP1. (For that one, the site sent me to the Windows Update page which doesn't work.)

4. I once (I believe) installed and used something called "Spycatcher" but that was on an older machine. Maybe this program (or part of it) was brought to this Vista machine when I transferred files from the older machine to this one, or maybe Spycatcher "piggybacked" a ride with another program? Anyway, Spycatcher shouldn't be here; and,

5. I had WindowBlinds on the other XP machine but not this one.

Windows Update worked previously.

Do you know anything about System Mechanic? I recently started using this program which appears to have sped my computer up a lot. I thought this program might be the culprit re: Windows Updates and uninstalled it this morning but after doing this, Updates still didn't work so I reinstalled System Mechanic. Once again, thanks for the help.

13. ### Rollin' Rog

Joined:
Dec 9, 2000
Messages:
45,855
Well frankly I rarely if ever use those types of programs, but they do have their uses -- I just can't evaluate any personally.

We can clean the registry of those orphan entires, won't help with the time sync though; I just don't know what's wrong there if Windows Time Service is running in services, there is no firewall, and your time is set manually to be reasonably close to the actual time.

Generally speaking "time-a.nist.gov" seems to be the most reliable choice.

I'm not sure you should be in a hurry to install SP1 -- but if you have a really good download connection you could download the full setup.

Once it is installed, if you choose to do so, be prepared to reinstall some device drivers like Audio -- which have caused many people to lose sound after the update. I actually uninstalled it due to a couple of problems, including that -- but will probably reinstall in a day or two.

Now the orphan appinit entries.

Run regedit and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs

Double click the "appInit_Dlls" value in the right pane.

In the "Value Data" field make it read:

(in other words, just remove the first and last dlls, but leave a comma at the end)

Close the box to save the changes and exit the registry editor.

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Messages:
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Rollin' Rog, thanks again for your reply. I went into "regedit" and corrected that line. Regarding the time synchronization, because I'm living in South Korea I thought this might have something to do with the problem. So, I looked up different different time synchronization sites on the web and chose a couple from South Korea and Japan. I tried these that they didn't work either. I'm pretty sure that the problem with Windows Update stems from the computers' inability to synchronize with Internet time. The error number that I get, 80072F78, indicates that Windows won't update because of a problem with time and date. What do you think of the AVG antivirus program? I thought maybe my computer has a virus but I've run the AVG program twice and it came up with nothing. Thanks again for the help.

15. ### Rollin' Rog

Joined:
Dec 9, 2000
Messages:
45,855
Have a look here -- there are some things specific to Windows Update that we haven't looked at:

http://support.microsoft.com/kb/836941/en-us

Well I've been using AVG for years, but really I don't even need that, personally. Frankly, however, AVG is not the most thorough tool for virus checking.

You could try some of the online scanners; Kaspersky is considered very good -- but it won't remove anything.

http://forums.techguy.org/malware-removal-hijackthis-logs/110854-security-help-tools.html#post663486

Let me compare your W32time registry key with mine.

Run regedit and navigate to >

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\w32time

Highlight it, then select File > Export (give it a name)

Under "Save as type" make sure "txt" (TEXT) file is selected.

Then save the key somewhere convenient and upload it here as an attachment.

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