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Solved: Error code for blue screen

Discussion in 'Windows 7' started by Peano, May 24, 2010.

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  1. Peano

    Peano Banned Thread Starter

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    In W7, I'm getting repeated blue screens, only rather than blue, the screen is a scramble of colors so that nothing is readable. I can't read the error code while the blue screen is up.

    After I shut down and reboot, I get a dialog that gives these details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000006F8
    BCP4: FFFFF80002C7AC91
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\052310-23290-01.dmp
    C:\Users\User1\AppData\Local\Temp\WER-42837-0.sysdata.xml


    As I recall, a blue screen show an error code that begins "OX....." Is that error code logged somewhere that I could retrieve it?

    Thanks.
     
  2. petan

    petan

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    exactly in C:\Windows\Minidump\052310-23290-01.dmp
     
  3. Peano

    Peano Banned Thread Starter

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    Thank you.
     
  4. petan

    petan

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    if you put that file somewhere, we may help you...
     
  5. Peano

    Peano Banned Thread Starter

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    Thanks, I had the files, but Dell technical support guided me into making the machine inoperable, so I can no longer even start it. I'm on a backup computer now running XP.

    The problem was on a new Dell. They're sending me Windows 7 installation disk (left out of the original order), and I'll have to reinstall the OS when that arrives.
     
  6. petan

    petan

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    did you try recovery mode, try to reinstall driver it looks to me like problem with graphic card
     
  7. Peano

    Peano Banned Thread Starter

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    Thank you. I'll try reinstalling the driver for the graphics card. I was suspecting that myself.
     
  8. Peano

    Peano Banned Thread Starter

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    I downloaded the most recent driver (ATI), uninstalled the old driver and installed the new. Had the first crash for today a couple of hours after installing that. Here are the details after I logged back on. Couldn't read the blue screen because it's just a scramble of colors, but here's a link for getting the .dmp file:
    https://www.yousendit.com/download/dXFVeFlabWdRYTljR0E9PQ

    If anyone can offer a suggestion based on that, I'd appreciate it.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000006F8
    BCP4: FFFFF80002C93C91
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    By the way, I had previously run system repair from (I think) F12 during boot. It apparently chose a restore point from a few days earlier, judging from the changes I saw afterward (old email in my inbox, etc). But this wasn't using a W7 DVD. When that arrives from Dell, maybe I should run a startup repair off the DVD?
     
  9. joeten

    joeten

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    Hi try updating your lan and wifi drivers also what security suite are you running as mcafee and norton could also be a possible cause
     
  10. Peano

    Peano Banned Thread Starter

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    Thanks for you reply. I'm not very technically savvy, so bear with me. I assume that by "update your lan" you mean this?:

    [​IMG]

    I tried updating the driver, and it said I already have the correct driver and that the device is working properly. I don't have wifi, and I'm using AVG free for antivirus.
     
  11. petan

    petan

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    ok from analysis it looks that you have x64 system, but avg runs in 32b mode what if you disable it? try to run pc in safe mode I actually doubt it is problem with software
     
  12. Peano

    Peano Banned Thread Starter

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    Thanks, good idea. I checked Microsoft's own list of AV applications that are compatible with Win 7 x64, and AVG isn't on the list (only for x32). Avast Free is on the list, so I'm going to uninstall AVG and switch, even if AVG isn't causing the blue screens.

    I don't know if this is relevant, but the blue screens seem to come in bunches. I go for long stretches -- the better part of a day -- with no events. Then a string of four or five within an hour or two.
     
  13. petan

    petan

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    maybe your system is overheating
     
  14. Peano

    Peano Banned Thread Starter

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    I was just replying to say I'll monitor the temp, when it crashed again. It's only been on for an hour, sitting mostly idle. But I'll get a monitor and see if that might be a factor. Thank you.
     
  15. Rich-M

    Rich-M

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    Did you add any ram to this pc by any chance?
     
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