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Solved: Error message on start-up.

Discussion in 'Windows 7' started by A19 JFO, Jan 22, 2013.

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  1. A19 JFO

    A19 JFO Thread Starter

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    Dell Dimension 8400 o/s W7 Ultimate, running fine for months, has suddenlt started to have an error window pop up on the Desk Top during start up: RUN DLL
    There was a problem starting P0620Pin.dll.
    . The specified module could not be found.
    OK

    If I click on "OK", the message dissapears and so far there has been no further problems. My PC has worked fine. but is that because I haven't so far used whatever the program(s) this dll module is part of? or what? I can use my PC for now, but have I a time bomb ticking away waiting to go off?:confused:
    Have downloaded TSG SysInfo as recommended and it has got all the relevant info on it but I dont seem to be able to attach it, as I cant get it onto my Desk Top.
     
  2. huggie54

    huggie54

    Joined:
    Feb 17, 2008
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    2,637
    hiya have you a creative webcam on your system
     
  3. emadpsych

    emadpsych

    Joined:
    Jan 22, 2013
    Messages:
    4
    p0620pin.dll is a Installation Plug-In from Creative Technology Ltd. belonging to WebCam Instant Non-system processes like p0620pin.dll originate from software you installed on your system.

    so if you want this message go away, you have 2 option :
    first : reinstall the software taht you use for webcam ( maybe this one : WebCam Instant ).
    first : you can uninstall the software.


    how ever Some malware camouflages itself as P0620Pin.dll, particularly when located in the c:\windows or c:\windows\system32 folder. Therefore, you should check the P0620Pin.dll process on your PC to see if it is a threat.do a scan with something like this : Security Task Manager.
    you can download a 30days trial of this software here : website:Security Task Manager
     
  4. A19 JFO

    A19 JFO Thread Starter

    Joined:
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    I think that you may have solved the problem. I had a creative webcam, but removed it for Logitech HD one a couple of weeks ago. I thought I'd removed everything but obviously I hadn't. Is there anything I need to be careful about, here? Anyway, thanks, thanks so far, I'll get on with checking if anything is left behind.
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,801
    First Name:
    Frank
    Download MGADiag to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.

    Paste the MGA Diagnostic Report back here in your next reply.

    -----------------------------------------------------------------
     
  6. A19 JFO

    A19 JFO Thread Starter

    Joined:
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    I've downloaded MGADiag, done a scan and posted it the Windows clipboard, where's that? I have no idea, and how do I get the file from there to here?
     
  7. valis

    valis Moderator

    Joined:
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    Messages:
    77,248
    when it's pasted to the clipboard, just come back here, right click in the reply box, and choose 'paste'.

    thanks,

    v
     
  8. A19 JFO

    A19 JFO Thread Starter

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    I think that I 've uploaded MGADiag, but I see no evidence of it anywhere!
     
  9. A19 JFO

    A19 JFO Thread Starter

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    Done that, but nothing seems to happen.
     
  10. A19 JFO

    A19 JFO Thread Starter

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    How do I know it's posted to the clipboard? I found MGADiag in my downloads and I think I've uploaded it, but I know not where!
     
  11. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    The Dell Dimension 8400 desktop was introduced in mid-2004 and came with Windows XP SP1.

    How did Windows 7 Ultimate get installed in it?

    -----------------------------------------------------------------
     
  12. A19 JFO

    A19 JFO Thread Starter

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    I installed it, and it works fine, one or two hiccups along the the way, but overall it works great. It wasn't until after I installed it that I found out that it wasn't supposed to worK!
     
  13. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's the 7-character "service tag" number on the sticker of that desktop?

    ---------------------------------------------------------

    Go to Control Panel - Device Manager.

    Are there any entries with a yellow ? or ! next to them?

    ---------------------------------------------------------
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Messages:
    113,936
    We won't be able to go any further until we see the MGA Diagnostic report. The instructions were very clear. After running the tool and clicking "copy", open a reply box here and right-click and select "paste" and the report should appear. If that doesn't work then click on "Edit" in the Menu Bar and select "Paste" from there.
     
  15. A19 JFO

    A19 JFO Thread Starter

    Joined:
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8CYG3-26W24-MK7PC
    Windows Product Key Hash: gVxD6QmK5xYxDOs31Reoue+TAr8=
    Windows Product ID: 00426-067-9486096-86632
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C47590F3-A752-4009-B1B0-0632DD31F822}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C47590F3-A752-4009-B1B0-0632DD31F822}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MK7PC</PKey><PID>00426-067-9486096-86632</PID><PIDType>5</PIDType><SID>S-1-5-21-841080056-3148159076-2394933303</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dimension 8400 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20060707000000.000000+000</Date></BIOS><HWID>3E863107018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-948609-00-2057-7600.0000-1892010
    Installation ID: 010622478512578743073095457423409860949213088740421735
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MK7PC
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 23/01/2013 10:17:18 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:16:2013 17:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAAADAAAAAQABAAEAeqiMGCY3bm7Y+KwUZJLg6/S05kzYgFLdi8iEpuw7
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL 8400
    FACP DELL 8400
    HPET DELL 8400
    BOOT DELL 8400
    MCFG DELL 8400
    SSDT DELL st_ex
    SLIC HPQOEM SLIC-MPC
     
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